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Rohit_Singh_Nay's avatar
16 years ago
Solved

Regarding backup is failed with error code 58

Hi All,

We are using the Netbackup 6.5.4 Backup enviorment in our master and clinet server.The client is Windows Box hosted on  ESX server and Master is a SUN box .All the configartion is fine from Client side the BPCLNTCMD -pn command gives the desired output.

While trying to connected from Master Server error is found. tracert command is also working fine.

please suggest


Warm Regards,

Rohit Singh Nayal 
  • Rohit, as from NetBackup 6.x, communication between server (master/media) and client uses vnetd ONLY (13724). No need to test any other port.
    13720 is bprd, which runs on the master server only.
    The TechNote that I mentioned in my previous post explains how bpclntcmd -pn forwards the connection request from the client to the bprd on the master. The request is sent via vnetd.

    I see these errors in the client's bpcd log:

    bpcd setup_sockopts: setsockopt 2 failed: h_errno 10038

    The TCP error code 10038 indicates a problem at TCP/IP level which prevents socket setup on the client. There are a number of TechNotes that list some possible reasons for this problem and ways to troubleshoot.

    http://seer.entsupport.symantec.com/docs/321172.htm
    http://seer.entsupport.symantec.com/docs/257698.htm
    http://seer.entsupport.symantec.com/docs/275200.htm

    Although not all of these TechNotes describe status 58, the common factor is the 10038 TCP error.