Forum Discussion

FlyMountain's avatar
FlyMountain
Level 6
9 years ago

"remote client support feature" for SAN media server

I am configuring a SAN media server in our enterprise netbackup server enviornemnt, i applied "enterprise cleint", "tape drive" and "enterprise disk" license on it. when i configure the tape library and drives, i got error "remote support client support" is not licensed. will i need any additional license to make my "SAN media server" to work?

thank you!

7.6
Backing Up
Backup and Recovery
HP-UX
NetBackup
  • Marianne's avatar
    Marianne
    9 years ago

    I think you should only get this error when you configure the Storage Unit - not devices.

    SAN Media Server needs Storage Unit to be configured as 'On demand only'.
    So, the policy for this server will need to select this STU explicitly.

    If drives are shared with other media server and/or media servers, you need to add SSO license as well.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    I think you should only get this error when you configure the Storage Unit - not devices.

    SAN Media Server needs Storage Unit to be configured as 'On demand only'.
    So, the policy for this server will need to select this STU explicitly.

    If drives are shared with other media server and/or media servers, you need to add SSO license as well.

  • andrew_mcc's avatar
    andrew_mcc
    Level 3
    9 years ago

    A SAN Media Server can only back itself up so does not need remote client support, hence this feature is not included in the Enterprise Client license key. If you do need to backup other systems, this is a regular Madia Server deployment which requires a Server license and key (which includes remote client support). Best regards, Andrew