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sheriff_e47's avatar
sheriff_e47
Level 5
12 years ago
Solved

Repeated error 86 Netbackup 7.5

Hi All,

 

I have Netbackup 7.5 run in Solaris 10. There is these two online backup policies that use 7 tape drives streamingly. But, since 5 days ago, there's always error 86 appear among the streaming

bi_86.PNG

erp_86.PNG

 

Every time one of both policies above running, there will be one or two streaming got error 86 on different tape drives and different media.

These are the messages on solaris:

bash-3.2# tail /var/adm/messages
Apr 28 07:40:48 backupdrc bpjava-msvc[167]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
Apr 29 06:44:52 backupdrc bpjava-msvc[2841]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
Apr 30 11:17:31 backupdrc bpjava-msvc[25779]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
Apr 30 11:41:48 backupdrc bpjava-msvc[29228]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  1 06:57:53 backupdrc bpjava-msvc[282]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  2 07:48:25 backupdrc bpjava-msvc[23494]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  2 08:23:28 backupdrc bpjava-msvc[29221]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  2 10:07:52 backupdrc bpjava-msvc[15592]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  2 15:28:15 backupdrc bpjava-msvc[5370]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.
May  2 15:36:12 backupdrc bpjava-msvc[6510]: [ID 427199 user.error] pam_dial_auth: terminal-device not specifiedby login, returning Error in underlying service module.

I've attached the media log. (medialog.txt)

So, any one have faced problem like this before? Please help anyone. 

Thank you

 

7.5
Backing Up
Backup and Recovery
Error messages
NetBackup
Solaris
Troubleshooting
  • Marianne's avatar
    Marianne
    12 years ago

    We need messages file as well on this media server. Not much from NBU point of view in bptm log, other than  errors we've seen already.

    Just a thought - please check firmware versions on all tape drive using 'tpautoconf -t'.

    I have seen in the past where tapes were written in higher version tape drive and later loaded in older firmware tape drive to be appended to, that this drive was unable to position the tape.

    Problem was solved when all drives were upgraded to same firmware level.

16 Replies

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    12 years ago

    Looks like 2 totally different issues here.

     

    - 'password authentication':

    http://www.symantec.com/business/support/index?page=content&id=TECH58705

     

    - potentially faulty media or hardware

    - 3 tapes causing issues on 3 drives or vice versa (altho' personally I'd be more inclined to believe the issue is with the tapes)

    http://www.symantec.com/business/support/index?page=content&id=HOWTO90513

    Maybe worth interrogating the media errors log to determine frequency of issues per drive or media:

    /usr/openv/netbackup/db/media/errors

    (mph put together a little script some time back to assist in this .... will see if I can locate)

    https://www-secure.symantec.com/connect/downloads/tperrsh-script-solaris-only

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    /var/adm/messages is not showing any device-related errors. But it does not seem to be messages file on media server showing the errors - mediadrc?

    Please add VERBOSE entry to /usr/openv/volmgr/vm.conf on mediadrc and restart NBU.
    Also check that bptm log folder exists under /usr/openv/netbackup/logs.

    Hardware and Media Manager errors will be logged in messages file and NBU I/O operations in bptm log.

    The media log report does not include enough info to troubleshoot.

  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Hi Marianne,

    Thanks for the explanation. I have added VERBOSE in vm.conf at mediadrc and restart the NBU. And I've just created directory bptm so, there's no log generated yet. But I will update this after the btptm has its log.

     

     

  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Hi Andy,

    Actually at first I have performed "freeze" to the all error medias, then the error accoured again (at different error media id of course) and I freeze them again. And now it turns out, the other media got error again. So there have been 6 medias I have frozen. What do you think the problem is? Thanks

     

     

    bash-3.2# more /usr/openv/netbackup/db/media/errors
04/14/12 08:26:20 JL0023 5 POSITION_ERROR HP.ULTRIUM5-SCSI.006
05/28/12 00:00:49 JL0068 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
06/03/12 21:29:24 JL0068 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
06/03/12 21:40:49 JL0068 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
06/24/12 21:30:12 JL0068 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
06/24/12 21:41:36 JL0068 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
07/01/12 22:10:19 JL0066 5 POSITION_ERROR HP.ULTRIUM5-SCSI.006
07/12/12 16:26:11 JL0101 5 TAPE_ALERT HP.ULTRIUM5-SCSI.006 0x00000000 0x00000040
08/27/12 12:42:33 JL0103 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
08/31/12 21:14:19 JL0111 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/02/12 00:44:25 JL0111 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/03/12 16:25:15 JL0101 6 TAPE_ALERT HP.ULTRIUM5-SCSI.007 0x00000000 0x00000040
09/16/12 21:29:43 JL0103 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/23/12 21:34:39 JL0103 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
10/01/12 01:05:04 JL0117 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
10/07/12 21:27:51 JL0117 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
10/23/12 01:29:36 JL0117 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
10/23/12 01:41:56 JL0117 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
01/20/13 07:33:49 JL0007 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
02/03/13 00:35:41 JL0007 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
02/03/13 00:47:13 JL0007 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
02/04/13 01:04:57 JL0188 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
02/10/13 21:30:04 JL0188 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
02/10/13 21:41:06 JL0188 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
02/17/13 21:32:03 JL0188 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
02/17/13 21:43:07 JL0188 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
02/24/13 21:32:32 JL0188 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
02/24/13 21:43:34 JL0188 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
03/04/13 01:23:04 JL0239 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
03/10/13 21:25:09 JL0239 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
03/10/13 21:36:28 JL0239 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
03/17/13 21:59:34 JL0239 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
03/17/13 22:10:55 JL0239 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/01/13 01:53:17 JL0253 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/14/13 21:26:49 JL0253 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/14/13 21:38:58 JL0253 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/21/13 21:28:16 JL0253 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/21/13 21:40:24 JL0253 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/28/13 21:28:49 JL0253 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/28/13 21:40:57 JL0253 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
05/13/13 00:22:49 JL0725 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
05/19/13 21:27:32 JL0725 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
05/19/13 21:38:38 JL0725 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
05/26/13 21:27:52 JL0725 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
05/26/13 21:38:56 JL0725 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
06/02/13 05:11:56 JL0717 5 POSITION_ERROR HP.ULTRIUM5-SCSI.006
06/09/13 21:58:41 JL0725 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
06/09/13 22:00:28 JL0725 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
06/09/13 22:09:50 JL0725 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
06/10/13 04:33:36 JL0740 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
06/11/13 15:39:03 JL0740 5 POSITION_ERROR HP.ULTRIUM5-SCSI.006
06/11/13 15:56:46 JL0094 6 OPEN_ERROR HP.ULTRIUM5-SCSI.002
06/15/13 03:26:51 JL0733 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
06/23/13 00:39:38 JL0733 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
06/23/13 00:51:18 JL0733 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
06/30/13 00:38:59 JL0733 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
06/30/13 00:50:37 JL0733 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
07/07/13 00:39:56 JL0733 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
07/07/13 00:51:33 JL0733 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
08/05/13 01:45:55 JL0972 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
09/03/13 20:27:14 JL0972 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/16/13 01:51:30 JL0940 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/22/13 21:32:29 JL0940 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
09/22/13 21:43:44 JL0940 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
09/29/13 21:30:57 JL0940 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
09/29/13 21:42:11 JL0940 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
10/06/13 21:32:42 JL0940 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
10/06/13 21:43:56 JL0940 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
10/06/13 23:56:40 JL0013 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
10/13/13 21:33:58 JL0013 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
10/13/13 21:46:19 JL0013 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
10/27/13 03:56:53 JL0910 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
01/06/14 01:34:45 JL0259 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
01/12/14 22:35:06 JL0259 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
01/13/14 01:36:02 JL0251 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
01/13/14 01:38:10 JL0251 3 TAPE_ALERT HP.ULTRIUM5-SCSI.004 0x00000000 0x00000040
03/23/14 05:19:33 JL0246 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
03/24/14 01:39:35 JL0234 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
03/30/14 00:19:27 JL0246 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
04/07/14 02:19:58 JL0732 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
04/13/14 21:08:11 JL0732 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
04/21/14 19:49:33 JL0749 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
04/22/14 17:18:01 JL0749 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
04/22/14 20:05:38 JL0713 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/25/14 23:47:47 JL0203 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/25/14 23:49:54 JL0203 1 TAPE_ALERT HP.ULTRIUM5-SCSI.002 0x00000000 0x00000040
04/26/14 06:32:51 JL0205 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
04/26/14 06:34:58 JL0205 3 TAPE_ALERT HP.ULTRIUM5-SCSI.004 0x00000000 0x00000040
04/26/14 07:48:41 JL0203 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
04/26/14 07:50:59 JL0203 4 TAPE_ALERT HP.ULTRIUM5-SCSI.005 0x00000000 0x00000040
04/26/14 14:32:47 JL0205 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
04/26/14 14:35:40 JL0205 6 TAPE_ALERT HP.ULTRIUM5-SCSI.007 0x00000000 0x00000040
04/27/14 23:59:07 JL0729 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
04/28/14 00:01:26 JL0729 0 TAPE_ALERT HP.ULTRIUM5-SCSI.001 0x00000000 0x00000040
04/28/14 06:10:16 JL0973 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
04/28/14 06:12:35 JL0973 3 TAPE_ALERT HP.ULTRIUM5-SCSI.004 0x00000000 0x00000040
04/28/14 07:38:05 JL0729 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
04/28/14 07:40:13 JL0729 6 TAPE_ALERT HP.ULTRIUM5-SCSI.007 0x00000000 0x00000040
04/28/14 14:58:32 JL0973 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
04/28/14 15:00:50 JL0973 3 TAPE_ALERT HP.ULTRIUM5-SCSI.004 0x00000000 0x00000040
04/28/14 17:42:15 JL0735 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/28/14 21:36:32 JL0729 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/28/14 21:39:02 JL0729 1 TAPE_ALERT HP.ULTRIUM5-SCSI.002 0x00000000 0x00000040
04/29/14 02:35:56 JL0973 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
04/29/14 02:38:15 JL0973 1 TAPE_ALERT HP.ULTRIUM5-SCSI.002 0x00000000 0x00000040
04/29/14 07:50:14 JL0729 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
04/29/14 07:52:21 JL0729 2 TAPE_ALERT HP.ULTRIUM5-SCSI.003 0x00000000 0x00000040
04/29/14 07:55:43 JL0729 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
04/29/14 07:58:00 JL0729 2 TAPE_ALERT HP.ULTRIUM5-SCSI.003 0x00000000 0x00000040
04/29/14 15:29:08 JL0973 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
04/29/14 15:31:45 JL0973 4 TAPE_ALERT HP.ULTRIUM5-SCSI.005 0x00000000 0x00000040
04/29/14 15:34:36 JL0973 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
04/29/14 15:36:54 JL0973 4 TAPE_ALERT HP.ULTRIUM5-SCSI.005 0x00000000 0x00000040
04/29/14 18:34:35 JL0035 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
04/29/14 18:36:44 JL0035 2 TAPE_ALERT HP.ULTRIUM5-SCSI.003 0x00000000 0x00000040
04/30/14 02:23:30 JL0973 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
04/30/14 02:24:48 JL0035 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
04/30/14 02:25:48 JL0973 6 TAPE_ALERT HP.ULTRIUM5-SCSI.007 0x00000000 0x00000040
04/30/14 02:26:57 JL0035 4 TAPE_ALERT HP.ULTRIUM5-SCSI.005 0x00000000 0x00000040
04/30/14 10:44:18 JL0213 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
04/30/14 18:56:51 JL0219 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
05/01/14 02:34:51 JL0219 2 POSITION_ERROR HP.ULTRIUM5-SCSI.003
05/01/14 05:24:52 JL0198 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
05/01/14 11:38:09 JL0192 6 POSITION_ERROR HP.ULTRIUM5-SCSI.007
05/01/14 14:26:18 JL0198 0 POSITION_ERROR HP.ULTRIUM5-SCSI.001
05/01/14 14:28:04 JL0219 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
05/01/14 21:15:13 JL0192 1 POSITION_ERROR HP.ULTRIUM5-SCSI.002
05/02/14 02:22:25 JL0219 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
05/02/14 05:33:26 JL1131 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
05/02/14 07:50:46 JL0192 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
05/02/14 14:55:55 JL1131 3 POSITION_ERROR HP.ULTRIUM5-SCSI.004
05/02/14 14:56:04 JL0219 4 POSITION_ERROR HP.ULTRIUM5-SCSI.005
  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Hi Andy Welburn,

    At first (3 days ago) I saw the error, I performed "freeze" to the error media. And the next backup, the backup streaming are all normal. Then at next schedule, it happened again at different media id, so i did freeze again.Then it happen again this time. So there have been 6 media I have frozen till now. Here I attach the media/error. Please advice. Thanks

     

  • Dip's avatar
    Dip
    Level 4
    12 years ago

    Can you paste one of the failed Job Details here? 

  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Hi All,

    Here I attached the bptm log of mediadrc. you can see that erpscs offline got error 86 again.

     

    05/04/2014 14:13:39 - Info nbjm (pid=1752) starting backup job (jobid=20916) for client mediadrc, policy Drc_STR_Erpscs_Online, schedule Full_Online_Night
05/04/2014 14:13:39 - Info nbjm (pid=1752) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=20916, request id:{9E1DB160-D35B-11E3-B4A5-002128E8EDEA})
05/04/2014 14:13:39 - requesting resource mediadrc-hcart2-robot-tld-0
05/04/2014 14:13:39 - requesting resource backupdrc.NBU_CLIENT.MAXJOBS.mediadrc
05/04/2014 14:13:39 - requesting resource backupdrc.NBU_POLICY.MAXJOBS.Drc_STR_Erpscs_Online
05/04/2014 14:13:40 - granted resource  backupdrc.NBU_CLIENT.MAXJOBS.mediadrc
05/04/2014 14:13:40 - granted resource  backupdrc.NBU_POLICY.MAXJOBS.Drc_STR_Erpscs_Online
05/04/2014 14:13:40 - granted resource  JL0210
05/04/2014 14:13:40 - granted resource  HP.ULTRIUM5-SCSI.004
05/04/2014 14:13:40 - granted resource  mediadrc-hcart2-robot-tld-0
05/04/2014 14:13:41 - estimated 1764461068 kbytes needed
05/04/2014 14:13:41 - Info nbjm (pid=1752) started backup (backupid=mediadrc_1399187621) job for client mediadrc, policy Drc_STR_Erpscs_Online, schedule Full_Online_Night on storage unit mediadrc-hcart2-robot-tld-0
05/04/2014 14:13:41 - started process bpbrm (pid=26716)
05/04/2014 14:13:42 - Info bpbrm (pid=26716) mediadrc is the host to backup data from
05/04/2014 14:13:42 - Info bpbrm (pid=26716) reading file list from client
05/04/2014 14:13:42 - Info bpbrm (pid=26716) starting bpbkar on client
05/04/2014 14:13:42 - Info bpbkar (pid=26732) Backup started
05/04/2014 14:13:42 - Info bpbrm (pid=26716) bptm pid: 26733
05/04/2014 14:13:42 - Info bptm (pid=26733) start
05/04/2014 14:13:42 - Info bptm (pid=26733) using 1048576 data buffer size
05/04/2014 14:13:42 - Info bptm (pid=26733) using 32 data buffers
05/04/2014 14:13:42 - connecting
05/04/2014 14:13:42 - connected; connect time: 0:00:00
05/04/2014 14:13:43 - Info bptm (pid=26733) start backup
05/04/2014 14:13:43 - Info bptm (pid=26733) Waiting for mount of media id JL0210 (copy 1) on server mediadrc.
05/04/2014 14:13:43 - mounting JL0210
05/04/2014 14:16:03 - Info bptm (pid=26733) media id JL0210 mounted on drive index 3, drivepath /dev/rmt/6cbn, drivename HP.ULTRIUM5-SCSI.004, copy 1
05/04/2014 14:16:03 - mounted JL0210; mount time: 0:02:20
05/04/2014 14:16:03 - positioning JL0210 to file 7
05/04/2014 14:17:40 - Error bptm (pid=26733) ioctl (MTBSF) failed on media id JL0210, drive index 3, I/O error (bptm.c.22526)
05/04/2014 14:17:40 - Info bptm (pid=26733) EXITING with status 86 <----------
05/04/2014 14:17:41 - Error bpbrm (pid=26716) from client mediadrc: ERR - bpbkar exiting because backup is aborting
05/04/2014 14:17:42 - Info bpbkar (pid=26732) done. status: 86: media position error
05/04/2014 14:17:42 - end writing
media position error  (86)
  • sheriff_e47's avatar
    sheriff_e47
    Level 5
    12 years ago

    Hi,

    I have paste the failed job detail. what do you think seems to be problem? Thanks  

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    We need messages file as well on this media server. Not much from NBU point of view in bptm log, other than  errors we've seen already.

    Just a thought - please check firmware versions on all tape drive using 'tpautoconf -t'.

    I have seen in the past where tapes were written in higher version tape drive and later loaded in older firmware tape drive to be appended to, that this drive was unable to position the tape.

    Problem was solved when all drives were upgraded to same firmware level.