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susindran_surul's avatar
susindran_surul
Level 6
13 years ago

Restoration failed with error code 5--Urgent

Hi Folks,

I am doing windows to window alternate restoration but its getting failed with error code 5.Please find the below for error code and attachement for mt media server logs.could you please alayse and let us know the solution..

 

 

08/24/2012 15:08:04 - Error bpbrm (pid=26847) socket read failed: errno = 131 - Connection reset by peer
08/24/2012 15:08:04 - Error bptm (pid=26846) cannot write data to socket, Broken pipe
08/24/2012 15:11:46 - Warning bprd (pid=17239) Restore must be resumed prior to first image expiration on Sat 17 Aug 2013 06:00:03 PM GMT
08/24/2012 15:11:46 - end Restore; elapsed time 0:07:27
termination requested by administrator (150)
 
I have attached below logs.
 

From the client, collect and send me the bpbkar and bpcd logs again.

 From the media server, collect and send me the bpbrm, bptm, and bpcd logs.

 

My master and media server is solaris 10 with 6.5.5 version.

 

Thanks,

Susi.S

 

7.1.x and Earlier
Backup and Recovery
NetBackup
  • susindran_surul's avatar
    susindran_surul
    13 years ago

    Hi Marianne,

    We found issue with NIC card driver version very old and speed also mis matching.We are planing to upgrade driver versiona and i will keep on posted once issue is fixed.

     

    I want to know how you analysing logs? using any tool?

     

    Thanks,

    Susi.S

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Bpbkar log is for backup. You need tar log on client for restore. Please also give us the restore progress log on the master server.

    PS: Urgent matters should be logged with Symantec Support.
    We all live in different parts of the world in different timezones..... America, Europe, Africa are all asleep right now... plus it's the weekend...

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    The PIDs and the times in media server log are different to the ones that you posted above in Job Details, but I can see that restore was running, that bptm was reading files and was sending it to the client until network connection was broken on client side.

    You need to concentrate troubleshooting efforts on the client - check for anti-virus software that could terminate restore process. 
    Check tar log to see if any data was actually received and written by the client.
    Check Event Viewer logs for errors.
    Something outside of NBU broke network connection.

  • susindran_surul's avatar
    susindran_surul
    Level 6
    13 years ago

    Thanks Marianne..What and all i have to check on client side..i am basically for unix side and i want to check windows team to look on it..Could you please explain what and all logs i need to check with them??

    I have logged call with symantec 2 days before  but its going like a journy............:(

     

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Please read through my previous post. 
    I have listed all I can think of.

  • susindran_surul's avatar
    susindran_surul
    Level 6
    13 years ago

    Thanks marianne..Let me check with windows team for below pont ..

     

    You need to concentrate troubleshooting efforts on the client - check for anti-virus software that could terminate restore process. 
    Check tar log to see if any data was actually received and written by the client.
    Check Event Viewer logs for errors.

     

     

  • V4's avatar
    V4
    Level 6
    13 years ago

    Most of times i got this kind of error it due to insufficient privileges on target side.

    Check if that helps