Hi Guys, When we trying to restore the data, it was restored the all datas, but i am getting this error. Can you pls advise on this. "11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 0 11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 5 - the restore failed to recover the requested files 11/6/2011 5:51:26 PM - Info bpbrm(pid=7544) child done, status 5 11/6/2011 5:51:26 PM - Info bpbrm(pid=7544) sending media manager msg: STOP RESTORE ussvlfsp0b_1320374317 11/6/2011 5:51:27 PM - end reading; read time: 00:00:13 11/6/2011 5:51:27 PM - Info bpbrm(pid=7544) media manager for backup id hostname_1320374317 exited with status 0: the requested operation was successfully completed 11/6/2011 5:51:27 PM - Info bpbrm(pid=7544) sending media manager msg: TERMINATE 11/6/2011 5:51:27 PM - restored image hostname_1320374317 - (the restore failed to recover the requested files(5)); restore time 00:01:31 11/6/2011 5:51:27 PM - Warning bprd(pid=8784) Restore must be resumed prior to first image expiration on INFINITY 11/6/2011 5:51:27 PM - end Restore; elapsed time: 00:02:08 invalid error number(2826)"

Hello, Marianne. Almost all of files are restored, but just 4 items are failed. Client Service is authorized to access CIFS. 5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: TAR - S:\Group\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst 5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: MNR - The file was renamed to the following: 5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: UTF - \\svlfiler2\Groups\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst 5:51:18.082 PM: [7004.9044] <2> UnpackerTAR::getData(): DBG - Complete data processed. (../UnpackerTAR.cpp:610) 5:51:18.082 PM: [7004.9044] <4> file_system_restore::tfs_writeclose_start: INF - Set times successful. 5:51:18.082 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - unable to set short name on restore: \\svlfiler2\Groups\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst (err=0000007b) It's hard to figure out what's wrong immediately so that I suggested to restore onto local disk to isolate CIFS stack issue.

Restore complete with "invalid error number(2826)"

16 Replies

Marianne
Level 6
14 years ago
The weird thing that I see here is that tar32 on the client reported success AND failure :

1/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 0

11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 5

You will need the tar log on the client to see what happened.

If the log folder on the client does not exist <install-path>\veritas\netbackup\logs\tar), please create it and retry the restore. Just restore to a different folder.

Please also ensure that the following log folders exist in case further troubleshooting is needed:

On master: bprd (NBU needs to be restarted to activate this log)
On media server: bpbrm and bptm

Please also let us know which NBU version on master, media and client, which OS on all of them.
Different NBU versions on server(s) and client can have unpredictable results - especially if the client is a higher version or patch level than the server.
Tmy_70
Level 5
14 years ago
Drivers are also UP

you have also checked your Drives which also UP properly. See the below details for reference.

tpconfig -d

1.) As per the logs, it seems the connection was terminated. The socket was being forcibly closed prior to completion of data transfer. Could be a timeout issue.

There is a need to increase the Client Read Timeout value so that when the Server is heavily loaded/busy or when the SQL database backup size grown the increase in the restore timed out value saves from timeout/failure while restore.

2.) Eliminate this change the NUMBUFS value (NUMBER OF BUFFERS PER STRIPE) from 2 to 1 and rerun the restore or verify.

http://www.symantec.com/business/support/index?page=content&id=TECH88059
Marianne
Level 6
14 years ago
" 1.) As per the logs, it seems the connection was terminated. The socket was being forcibly closed prior to completion of data transfer. "

WHICH logs? All we have seen so far is a small section of Activity Monitor Details tab....
kumar_senthild
Level 4
14 years ago
Thanks for prompted response. I have attached tar & bpbrm log, currently one 1.5 TB backup is running , i can't restart the NBU services for rest of the log files. i will upload once this backup completed. Netbackup Master version : 7.1.0.1 Master OS version Windows 2008 R2 Netbackup Client Version : 7.1.0.1 Client OS version : windows 2003 Meanwhile can you check this KB:- http://www.symantec.com/business/support/index?page=content&id=TECH44433 Regards, Senthil Kumar D.
Log.zip40 KB
kumar_senthild
Level 4
14 years ago
Thanks You. 1, All Drives are up & running fine. 2, I have already changed timeout 60 sec to 240 sec. 3, This normal MS-windows backup Regards, Senthil Kumar D.
Yasuhisa_Ishika
Level 6
14 years ago
could not find out why job detail shows "invalid error number(2826)", but found out 4 files or folders are not restored 17:51:17.772 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create directory: \\?\UNC\svlfiler2\Groups (WIN32 183: Cannot create a file when that file already exists. ) 17:51:26.305 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\master for nine box distribution 92611.xlsx (WIN32 5: Access is denied. ) 17:51:26.383 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\TT presentation JK staff 101211.pptx (WIN32 5: Access is denied. ) 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\Global and Situational enrollments_3.xlsx (WIN32 5: Access is denied. ) : 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR EXITING WITH STATUS = 0 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR RESTORED 168 OF 172 FILES SUCCESSFULLY 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR KEPT 0 EXISTING FILES 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR PARTIALLY RESTORED 0 FILES Can you try to restore onto local disk?
Tmy_70
Level 5
14 years ago
Please mark the solution.
Yasuhisa_Ishika
Level 6
14 years ago
5:51:17.832 PM: [7004.9044] <4> file_system_restore::tfs_writeopen_file_system: WRN - can't get file attributes for '\\?\UNC\svlfiler2\Groups': (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:17.863 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create directory: \\?\UNC\svlfiler2\Groups (WIN32 183: Cannot create a file when that file already exists. )

5:51:26.551 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.551 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\master for nine box distribution 92611.xlsx (WIN32 5: Access is denied. )

5:51:26.598 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.598 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\TT presentation JK staff 101211.pptx (WIN32 5: Access is denied. )

5:51:26.754 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.754 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\Global and Situational enrollments_3.xlsx (WIN32 5: Access is denied. )
kumar_senthild
Level 4
14 years ago
Yeah. i saw in active monitor for 4 file skip.. Is it anything related to retention, becoz we have set infinity. Regards, Senthil Kumar D.
Marianne
Level 6
14 years ago
As per the info that Yasuhisa found in the logs, the problem seems to be with PERMISSIONS to write to the UNC path.

The NetBackup Client Service is normally started as LocalSystem that does not have any write perimission on network drives. Change the NBU logon account on the destination client to a domain account with necessary write permissions (preferrably a domain admin account). Also choose a separate restore folder, not original location.

Alternatively, restore to local disk on the client as suggested previously.