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nocoffeeman's avatar
7 years ago

Restore Exchange 2010 Failes - Status 2810

Hi.

We recently upgraded from netbackup 7.6.1 to 7.7.3 and after that mail restore has stopped working.
Runnin Exchange 2010
We are getting the following error:

02/14/2018 09:29:47 - Info bpbrm (pid=8288) DAG2.HEDMARK.ORG is the host to restore to
02/14/2018 09:29:47 - Info bpbrm (pid=8288) reading file list for client
02/14/2018 09:29:48 - connecting
02/14/2018 09:29:48 - Info bpbrm (pid=8288) start nbfsd on client
02/14/2018 09:29:49 - begin Restore
02/14/2018 09:29:50 - restoring from image dag.hedmark.org_1518549437
02/14/2018 09:29:50 - Info bprd (pid=8256) Found (16 424) files in (1) images for Restore Job ID 637471.xxx
02/14/2018 09:29:50 - Info bprd (pid=8256) Restoring from copy 1 of image created 02/13/18 20:17:17 from policy dag.hedmark.org
02/14/2018 09:29:50 - Info bprd (pid=8256) Granular restore has started, this may take a while....
02/14/2018 09:29:50 - requesting resource @aaaa5
02/14/2018 09:29:50 - granted resource MediaID=@aaaa5;DiskVolume=PureDiskVolume;DiskPool=NB-media1-msdp;Path=PureDiskVolume;StorageServer=nb-media1.hedmark.org;MediaServer=nb-media1.hedmark.org
02/14/2018 09:29:52 - Info bpbrm (pid=8288) start nbgre on client
02/14/2018 09:29:54 - Info tar32 (pid=0) Restore started
02/14/2018 09:29:54 - connected; connect time: 0:00:00
02/14/2018 09:29:59 - Info bpbrm (pid=8288) Restore executed on server DAG2
02/14/2018 09:30:24 - Error bpbrm (pid=8288) from client DAG2.HEDMARK.ORG: ERR - unable to create object for restore: \\dag\Microsoft Information Store\InternDB\Database, rai error = 6
02/14/2018 09:30:27 - Error bpbrm (pid=8288) from client DAG2.HEDMARK.ORG: ERR - unable to create object for restore: \\dag\Microsoft Information Store\InternDB\Database\Larsen, Mads Melvold [madlar2], rai error = 6
02/14/2018 09:30:27 - Error bpbrm (pid=8288) from client DAG2.HEDMARK.ORG: ERR - unable to create object for restore: \\dag\Microsoft Information Store\InternDB\Database\Larsen, Mads Melvold [madlar2]\Øverst i informasjonslageret, rai error = 6
02/14/2018 09:30:27 - Error bpbrm (pid=8288) from client DAG2.HEDMARK.ORG: ERR - unable to create object for restore: \\dag\Microsoft Information Store\InternDB\Database\Larsen, Mads Melvold [madlar2]\Øverst i informasjonslageret\Innboks, rai error = 6
02/14/2018 09:30:29 - Error bpbrm (pid=8288) from client DAG2.HEDMARK.ORG: ERR - unable to create object for restore: \\dag\Microsoft Information Store\InternDB\Database\Larsen, Mads Melvold [madlar2]\Øverst i informasjonslageret\Innboks\[hedmark.org #58920] Får veldig mye spam <0000000079ea5bacdae7694aa848492b9a35c5ac070067815ec78c9c98439326eda7131f3e01000000e0869a000067815ec78c9c98439326eda7131f3e010000134be8c60000>, rai error = 6
02/14/2018 09:30:29 - Info tar32 (pid=0) done. status 0
02/14/2018 09:30:29 - Info tar32 (pid=0) done. status: 5
02/14/2018 09:30:29 - Info tar32 (pid=0) done. status: 5: the restore failed to recover the requested files
02/14/2018 09:30:29 - Error bpbrm (pid=8288) client restore EXIT STATUS 5: the restore failed to recover the requested files
02/14/2018 09:30:38 - restored from image dag.hedmark.org_1518549437; restore time: 0:00:48
02/14/2018 09:30:38 - end Restore; elapsed time 0:00:49
MS-Exchange policy restore error (2810)

Ive checked the eventlog on the server and this is what it says:

(Process w3wp.exe, PID 5480) "RBAC authorization returns Access Denied for user hedmark.org/Globale servere/Tjenester/Mail/DAG2. Reason: No role assignments associated with the specified user were found on Domain Controller DC4.hedmark.org"

Ive checked our service account and it seems to be okay using this article:

https://www.veritas.com/support/en_US/article.000085655

16 Replies

  • Sometimes NBU upgrade changes NBU Client Service logon account to LocalSystem.

    Have you double-checked the service account on all DAG nodes? 

    • nocoffeeman's avatar
      nocoffeeman
      Level 3

      I'm running NetBackup Legacy Client Service and NetBackup Client Service as the serviceuser. On both my DAGs.

      So this dosent seem to be the problem.