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Bryan_Sousa's avatar
Bryan_Sousa
Level 4
9 years ago

Restore Exchange failed error 2810 and 5.

Hi

I'm trying restore de mailbox without successfuly. when start the job restore it failed..

I tryed restore in original location and alternative location too, both failed.

Master server and Media server windows server 2008 R2

Exchange 2010 using DAG

Netbackup 7.6.0.4

 

JOB RESTORE

04/01/2016 14:05:14 - begin Restore
04/01/2016 14:05:14 - restoring image DAG1_1451648394
04/01/2016 14:05:14 - requesting resource @aaaat
04/01/2016 14:05:15 - Info bprd(pid=31972) Restoring from copy 1 of image created 01/01/16 09:39:54 from policy EXCHANGE_TREE 
04/01/2016 14:05:15 - Info bprd(pid=31972) Granular restore has started, this may take a while....    
04/01/2016 14:05:15 - granted resource MediaID=@aaaat;DiskVolume=vol_su;DiskPool=DataDomain_DP;Path=vol_su;StorageServer=datadomain.contoso.com;MediaServer=MEDIA
04/01/2016 14:05:26 - Error bpbrm(pid=17572) bpcd on CAS.CONTOSO.COM exited with status 59: access to the client was not allowed
04/01/2016 14:05:26 - Info tar32(pid=0) done. status: 59: access to the client was not allowed   
04/01/2016 14:05:26 - Error bpbrm(pid=17572) client restore EXIT STATUS 59: access to the client was not allowed 
04/01/2016 14:05:27 - restored image DAG1_1451648394 - (access to the client was not allowed(59)); restore time 0:00:13
04/01/2016 14:05:27 - end Restore; elapsed time: 0:00:13
MS-Exchange-Server policy restore error(2810)

 

JOB SECUNDARY

04/01/2016 14:04:59 - begin Restore
04/01/2016 14:05:02 - Info bprd(pid=52448) starting BPRESOLVER           
04/01/2016 14:05:03 - Info bprd(pid=52448) BPRESOLVER has executed on server (SERVERX02)       
04/01/2016 14:05:27 - Error bprd(pid=52448) Cannot process target restore path        
04/01/2016 14:05:28 - end Restore; elapsed time: 0:00:29
the restore failed to recover the requested files(5)

 

 

7.6
Backup and Recovery
NetBackup
Restore
  • Bryan_Sousa's avatar
    Bryan_Sousa
    9 years ago

    Hi all,

    The problem with the backup operation was resolved after restart the master server machine.

    The solution for the restore i find in the link:

    https://www.veritas.com/support/en_US/article.TECH163033

    Thanks for all

24 Replies

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  • Will_Restore's avatar
    Will_Restore
    Level 6
    9 years ago

    bpcd on CAS.CONTOSO.COM exited with status 59: access to the client was not allowed

     

    NetBackup status code: 59
    Message: access to the client was not allowed
    Explanation: The master or the media server tries to access the client, but the
    client does not recognize the server as a valid server.
    Recommended Action: Do the following, as appropriate:
    ■ If the server is a valid server, verify that it is in the server list on the client. If
    necessary add it as follows:
    ■ On Windows clients: Add the server on the Server to use for backups and
    restores drop-down in the Specify NetBackup Machines and Policy Type
    dialog box. To display this dialog box, start the Backup, Archive, and Restore
    interface on the client. Then click Specify NetBackup Machines and Policy
    Type on the File menu.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    Which DAG member did you select as destination client? Have you added Distributed Application Restore Mapping" entries for all DAG members? And Server entries for media server on all DAG members?
  • Bryan_Sousa's avatar
    Bryan_Sousa
    Level 4
    9 years ago

    Hi Will,

     

    In my Environment is configured exchange in DAG with two servers in dag EX01 and EX02. And I have a VIP (IP) that directs for EX01, EX02, EX04 or EX05.

    I verifyed the server list on four servers. Add the full and short name of the master and media.

     

     

     

     

  • Bryan_Sousa's avatar
    Bryan_Sousa
    Level 4
    9 years ago

    Hi Marianne,

     

    In BAR the source client and destination client, both are DAG1.

    Have you added Distributed Application Restore Mapping" entries for all DAG members? I dont know how to do this
    And Server entries for media server on all DAG members? Yes, i add in all members of the dag the full and short name of master and media

     

     

  • Bryan_Sousa's avatar
    Bryan_Sousa
    Level 4
    9 years ago

    Hi Marianne,

     

    Add the Application Restore Mapping as bellow:

    Application Host                            Component Host

    dag1                                             CAS

    dag1                                             EX01

    dag1                                             EX02

    CAS                                             EX04

    CAS                                             EX05

     

    it's correct?

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    See the Solution section of this TN : http://www.veritas.com/docs/000083328 (also documented in NBU for Exch manual ). Add shortname as well as FQDN. We see FQDN being used in 1st restore attempt: CAS.CONTOSO.COM To troubleshoot status 59 error, create bpcd log folder on CAS.CONTOSO.COM. This log will show connection request from media server IP address and how the client is resolving IP address to hostname, followed by comparing resolved hostname with Server. For further troubleshooting, ensure all of these log folders exist on all DAG members : bpresolver, tar.
  • Bryan_Sousa's avatar
    Bryan_Sousa
    Level 4
    9 years ago

    Marianne,

    bellow is the log in BAR:

    16:10:34 05/01/2016: Restore Started

    16:10:50 (146966.001) Restoring from copy 1 of image created 05/01/2016 06:12:16 from policy EXCHANGE_TREE
    16:10:50 (146966.001) Granular restore has started, this may take a while....
    16:11:02 (146966.001) Status of restore from copy 1 of image created 05/01/2016 06:12:16 = access to the client was not allowed

    16:11:02 (146966.001) The following files/folders were not restored:
    16:11:02 (146966.001) UTF - /Microsoft Exchange Database Availability Groups/DAG1.contoso.com/Microsoft Information Store/USUARIOS-K-P/Database/User Barros [user.barros]/Top of Information Store/Inbox/Confirmações Enviadas/

    16:11:02 INF - Server status = 2810
    16:11:02 INF - Server status = 5
    16:11:02 (146965.xxx) INF - Status = the restore failed to recover the requested files.

    16:11:02 (146966.xxx) INF - Status = MS-Exchange-Server policy restore error.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    .....access to the client was not allowed

     

    Please read through my previous post again regarding status 59.

    You need bpcd log on the DAG node where restore is directed to.