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Kwinter's avatar
Kwinter
Level 5
13 years ago
Solved

Restoring Exchange Mailbox GRT - Error Status 2810

We are receiving good nightly GRT backups (always doing fulls nightly).  Today, I attempted to start a restore and I was able to drill down and see all the emails in the backup (full backup) but when I started the restore, I get: 

      10:11:32 INF - Server status = 2810
      10:11:32 (126434.xxx) INF - Status = MS-Exchange-Server policy restore error.

Any idea?

Thanks

--Keith

 

The log
----------

10:10:43 3/21/2013: Restore Started

10:11:14 (126434.001) Restoring from copy 1 of image created 3/19/2013 12:31:21 AM
10:11:21 (126434.001) Status of restore from copy 1 of image created 3/19/2013 12:31:21 AM = access to the client was not allowed

10:11:21 (126434.001) The following files/folders were not restored:
10:11:21 (126434.001) UTF - /Microsoft Information Store/MB04_DB01/Database/Bobby Flake [bflake]/Top of Information Store/Inbox/

10:11:22 (126434.001) Retrying restore from copy 1 of image created 3/19/2013 12:31:21 AM
10:11:29 (126434.001) Status of restore from copy 1 of image created 3/19/2013 12:31:21 AM = access to the client was not allowed

10:11:29 (126434.001) The following files/folders were not restored:
10:11:29 (126434.001) UTF - /Microsoft Information Store/MB04_DB01/Database/Bobby Flake [bflake]/Top of Information Store/Inbox/

10:11:32 INF - Server status = 2810
10:11:32 (126434.xxx) INF - Status = MS-Exchange-Server policy restore error.

  • Thank you “Mark_Solutions” & Marianne !!!

    It did look like we have a DAG, because we have a network load balancer (NetScaller) which was making it look like a DAG.

    What was happening:  We have three NetBackup Servers, Master (and it’s a media server) and two media servers.  On the NetScaller, it routes all message requests to our two Exchange HUB Case Servers (email.hagerty.com   points to the NetScaller, then the NetScaller load balances’ the traffic to the two CAS servers).  On the Master server we did have an entry in the HOST file for “email.hagerty.com” as an alias for one of our HUB-CAS  servers:  

        10.x.x.x              HUBCAS-01           HUBCAS-01.hagerty.com       email.hagerty.com

    And of course, the “Distributed Application Restore Mapping” had all the Exchange Mailboxes mapping to “email.hagerty.com”.

    Problem was, we restoring from a one of the two media servers with this error of “Error Status 2810 (access to the client was not allowed)”.

    Solution:  the two media servers didn’t have the “email.hagerty.com” alias for their HOST file.  Once I did that, it worked great.

    I cannot say how I appreciate your help Marianne & Mark_Solutions,

    ~ Kwinter

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