hi, i'm trying to perform an RMAN backup but i'm facing this error : released channel: dev1 released channel: dev2 RMAN-00571: =========================================================== RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS =============== RMAN-00571: =========================================================== RMAN-03009: failure of backup command on dev2 channel at 06/05/2013 21:28:03 ORA-19506: failed to create sequential file, name="dbhGRCMB_t817334882_s2180_p1", parms="" ORA-27028: skgfqcre: sbtbackup returned error ORA-19511: Error received from media manager layer, error text: VxBSAValidateFeatureId: Failed with error: Server Status: unexpected message received Recovery Manager complete. any idea.

Your master server for this client is mob-archeve.ce22, but NB_ORA_SERV in backup script is set to mob-archive. Modify this line and try again. export NB_ORA_SERV=mob-archive.ce22

rman backup failed

Will_Restore
Level 6
12 years ago
generic message, suggest looking at NetBackup dbclient log on the client

did this ever work? any recent changes/updates?

also, please indicate your Master version OS and NBU as well as client version OS and NBU
Dyneshia
Level 6
12 years ago
In addtion please upload the RMAN script
Bendoumah_Abdel
Level 4
12 years ago
Master: solaris 10

client : AIX 7

NBU : on master 7.5.0.3

on client 6.5

no changes and no updates

i will upload the rman script and dbclient log ASAP.
Ankit_Maheshwar
Level 5
12 years ago
Backup was running previously or this is a new Backup Policy..

Check client is communicating with Master Server via GUI.

Oracle Library is attached with Netbackup?
huanglao2002
Level 6
12 years ago
yes,we need more info.
Bendoumah_Abdel
Level 4
12 years ago
dbclient log :

09:32:06.608 [13959636] <2> int_GetOracleVersion: INF - ORACLE_HOME= </opt/oracle/product/11.2.3/Db_1>

09:32:06.608 [13959636] <2> int_LogSystemInfo: INF -

Veritas NetBackup for Oracle - Release 6.5 (2010042404)

System name: AIX

Node name: grcprdfixe2

Release: 1

Version: 7

Machine: 00F70E414C00

User name: oracle

Client Host: GRCFX_ge

09:32:06.608 [13959636] <2> int_GetMMInfo: INF - Initialized Signal

09:32:06.608 [13959636] <2> int_GetMMInfo: INF - support for Proxy Copy enabled

09:32:11.395 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:32:11.395 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:32:11.399 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35756 TO 10.80.0.77.13724

09:32:11.509 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:32:11.518 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:32:11.519 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:32:11.524 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35757 TO 10.80.0.77.13724

09:32:11.629 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:32:11.639 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:32:11.639 [13959636] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:32:11.643 [13959636] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35758 TO 10.80.0.77.13724

09:32:11.759 [13959636] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:32:11.759 [13959636] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed

09:32:11.759 [13959636] <16> bsa_checkFeatureId: Server exit status = 43: unexpected message received

09:32:11.759 [13959636] <16> xbsa_ValidateFeatureId: ERR - VxBSAValidateFeatureId: Failed with error:

Server Status: unexpected message received

09:32:12.398 [13959636] <4> sbtend: INF - --- END of SESSION ---

09:35:28.595 [21823496] <2> int_GetOracleVersion: INF - ORACLE_HOME= </opt/oracle/product/11.2.3/Db_1>

09:35:28.595 [21823496] <2> int_LogSystemInfo: INF -

Veritas NetBackup for Oracle - Release 6.5 (2010042404)

System name: AIX

Node name: grcprdfixe2

Release: 1

Version: 7

Machine: 00F70E414C00

User name: oracle

Client Host: GRCFX_ge

09:35:28.595 [21823496] <2> int_GetMMInfo: INF - Initialized Signal

09:35:28.595 [21823496] <2> int_GetMMInfo: INF - support for Proxy Copy enabled

09:35:31.217 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:35:31.217 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:35:31.221 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35861 TO 10.80.0.77.13724

09:35:31.330 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:35:31.340 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:35:31.340 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:35:31.345 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35862 TO 10.80.0.77.13724

09:35:31.460 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:35:31.476 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

09:35:31.476 [21823496] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bprd

09:35:31.481 [21823496] <2> logconnections: BPRD CONNECT FROM 10.100.2.46.35863 TO 10.80.0.77.13724

09:35:31.589 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:35:31.589 [21823496] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed

09:35:31.589 [21823496] <16> bsa_checkFeatureId: Server exit status = 43: unexpected message received

09:35:31.590 [21823496] <16> xbsa_ValidateFeatureId: ERR - VxBSAValidateFeatureId: Failed with error:

Server Status: unexpected message received

09:35:32.269 [21823496] <4> sbtend: INF - --- END of SESSION ---
huanglao2002
Level 6
12 years ago
09:35:31.589 [21823496] <2> bprd_get_features: Cannot parse product and feature IDs from EXIT STATUS 48

09:35:31.589 [21823496] <16> bsa_checkFeatureId: unable to check if feature <36> is licensed

1 please check oracle license.

2 check client network connect with master server.

it's like license check failed.
Bendoumah_Abdel
Level 4
12 years ago
how can i check the oracle license?
Bendoumah_Abdel
Level 4
12 years ago
root@grcprdfixe2:/usr/openv/netbackup/bin # /usr/openv/netbackup/bin/bpps -a

NB Processes

------------

it's like NB Processes are not running on the client!!!!
Marianne
Level 6
12 years ago

bsa_checkFeatureId: unable to check if feature <36> is licensed

This is a 'red herring' - nothing wrong with your licenses, because you were able to create policy with Oracle type.

The error is because the Oracle client is trying to connect to bprd on the master (via vnetd) but is not getting any response back.

Please verify that port 13724 is open in both directions between client and Master.

Check that Master is first SERVER entry in client's bp.conf.

Verify forward and reverse name lookup between master and client - master must be able to resolve client's incoming IP address to same hostname that is in the Client tab of the Oracle policy.

For further troubleshooting, ensure that bprd log folder exists on the master.
If not, create folder and restart NBU.
After next failure, copy bprd log to bprd.txt and post as File attachment.