Forum Discussion

snawaz3's avatar
snawaz3
Level 6
11 years ago

Robot Inventory

master/media  NBU 7.5.0.6

clients NBU 7.5.0.6

When trying to inventory the robot using the windows consloe I am suddenly getting an access denied error. Nothing has changed. I have been doing this for almost a year now. Any suggestions?

7.5
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • snawaz3's avatar
    snawaz3
    11 years ago

    the problem has been solved. unbeknownst to us the IA guys had hardened the Mcafee HBSS on my server. After going through with symantec technical support we discoverewd that it was a windows permission issue which was not allowing to run any executable. When confronted IA sheepishly admitted to what they had done. Once they rolled back the Mcafee HBSS security settings everything started to work again.

    Thanks to all for the help given.

  • snawaz3's avatar
    snawaz3
    Level 6
    11 years ago

    in the following doc

    http://www.symantec.com/docs/HOWTO46909  under

    Expired credentials message

     

    ""  If your credential has expired or is incorrect, you may receive the following message while running a bpnbaz or bpnbat command:

     

    Supplied credential is expired or incorrect. Please
reauthenticate and try again.

    Run bpnbat -Login to update an expired credential. ""

     

    I ran this cmd but got an access is denied message.

  • RamNagalla's avatar
    RamNagalla
    Moderator
    11 years ago

    show us the screen shot of the error..

    does it have any security policy  ?

  • Will_Restore's avatar
    Will_Restore
    Level 6
    11 years ago

    See the Solution in this older thread:

    https://www-secure.symantec.com/connect/forums/removing-accessauthorization-control

     

  • snawaz3's avatar
    snawaz3
    Level 6
    11 years ago

    checked the registry settings . use_vxss is set to prohibitted. My issue is not NBAC (AT/AZ). That was never setup.

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Have you been able to sort this out in the meantime?

    Please find vm.conf file on the master server (in <install-path>\veritas\volmgr) and let us know the contents.

  • snawaz3's avatar
    snawaz3
    Level 6
    11 years ago

    the problem has been solved. unbeknownst to us the IA guys had hardened the Mcafee HBSS on my server. After going through with symantec technical support we discoverewd that it was a windows permission issue which was not allowing to run any executable. When confronted IA sheepishly admitted to what they had done. Once they rolled back the Mcafee HBSS security settings everything started to work again.

    Thanks to all for the help given.

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Glad it got resolved.

    We always wonder when we see:

    Nothing has changed.

    We know for a fact that NBU will not change anything all by itself......