Forum Discussion

fauzan_heritage's avatar
3 years ago

Robotic library is down on server, Media server

SCENARIO - Backup to tape job went into Queued status after the replacement of new tape drive hardware, with error “robotic library is down”, but on all 3 NBU media servers, the robot status is up.

 

Status Output

02/14/2023 09:12:36 - Info nbjm (pid=33001) starting backup job (jobid=3349356) for client med1a, policy nbu1_med1_ff_daily, schedule Full

02/14/2023 09:12:36 - Info nbjm (pid=33001) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3349356, request id:{AB2A2F9C-AC04-11ED-B968-17AF745466CD})

02/14/2023 09:12:36 - requesting resource nbu1-hcart-robot-tld-2

02/14/2023 09:12:36 - requesting resource nbu6.NBU_CLIENT.MAXJOBS.med1a

02/14/2023 09:12:36 - requesting resource nbu6.NBU_POLICY.MAXJOBS.nbu1_med1_ff_daily

02/14/2023 09:12:37 - awaiting resource nbu1-hcart-robot-tld-2. Waiting for resources.

          Reason: Robotic library is down on server, Media server: nbu1,

          Robot Type(Number): TLD(2), Media ID: N/A, Drive Name: N/A,

          Volume Pool: NetBackup, Storage Unit: nbu1-hcart-robot-tld-2, Drive Scan Host: N/A,

          Disk Pool: N/A, Disk Volume: N/A

 

NBU1 – all is up

NBU2 – all is up

NBU3 – all is up

hi all. can anyone explain why im getting this robotic error even though the media is up and ready.

**im very new with this, so apologies for missing information.

tq  

3 Replies

  • fauzan_heritage  Have you tried restarting NBU services on server "nbu1" as it seems to be the robotic control host for all TL's connected. If possible also restart NBU services on server "nbu2" and "nbu3".

    Hope this helps.

  • A quick tip, Please try to install vendor drivers for tape drive instead of default windows drivers

  • please rescan (configure) the tape library from root menu of nbsonsole, new drives will have different serial nos which need to match with netbackup db