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bluedemon's avatar
bluedemon
Level 4
10 years ago
Solved

Server Status: Communication with the server has not been initiated or the server status has not been retrieved

I install Netbackup 7.6.1 in our new Windows Server 2012 server and configure the backup to initiate oracle RMAN backup in our UNIX server. The RMAN backup fail with the following error:

RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03009: failure of backup command on ch00 channel at 10/11/2015 19:24:56
ORA-19506: failed to create sequential file, name="bk_66_1_892833531", parms=""
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19511: Error received from media manager layer, error text:
   VxBSACreateObject: Failed with error:
   Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the server

 

Attached is the RMAN log error, bprd log from the Windows 2012 server and dbclient log from the Unix Server

Kindly advise what should be done?

7.6
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    10 years ago

    You can try remove the entry from your master hosts file. Then on the client, change the CLIENT name in bp.conf to the IP address. That should ensure everything is happening via IP.

     

    Finally, you might also try and disable reverse loopup on the master server properties. Be aware that changing this might affect other working clients.

     

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    Hello,

     

    Can you post from master server

    bptestbpcd -host "oracle server"

    From client

    bpclntcmd -pn

    bpclntcmd -self

     

    Are you using Oracle intelligent policy or rman script?

    Have you linked library on the client?

  • Elango_G1's avatar
    Elango_G1
    Level 4
    10 years ago

    Hi

    This is common after upgrading into new version. Have you tried to link the oracle and NetBackup agent?

    go to /usr/openv/netbackup/bin

    run ./oracle_link (try with oracle user)

    Regards

    Elango

  • bluedemon's avatar
    bluedemon
    Level 4
    10 years ago

    Attached is the result of command from the Master server and the Client (Oracle Server)

    The Netbackup library was already linked to the client. Attached is the result of the linking

  • bluedemon's avatar
    bluedemon
    Level 4
    10 years ago

    Yes, the library linking between the Oracle and Netbackup agent is already done before I encountered this error

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    Hi,

     

    Looks ok. Have you been able to do a backup of the FS of the solaris client?

     

    Are you using rman script or Oracle Intelligent policy?

  • bluedemon's avatar
    bluedemon
    Level 4
    10 years ago

    I am using the RMAN script. I can backup the files of the Solaris client

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    Is date and time on the master and client the same? A minute or two is not a problem but the timestamps in dbclient and bprd logs do not correspond.
  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Before we open the logs - please show us the text in Activity Monitor Details of a failed job.

    This will give us timestamps and PIDs to look for in the logs.

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