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Thomas_Gourdin's avatar
Thomas_Gourdin
Level 3
17 years ago

Shadow Copy Components - Error 71

Hello all,

 

Two of the servers we backup are often fail with error 71 on Shadow Copy Components backup.

 

Master OS : Solaris 10

Master NetBackup : 6.0MP4

Client OS : Windows 2003 x64 SP2

Client NetBackup : 6.0MP2 x64

Microsoft Shadow Copy Components Service : not started but manual start selected

 

I've found the following error in bpbkar log on client :

 

ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: D:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: E:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Terminal Services

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Windows Network

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Web Client Network

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Shadow?Copy?Components

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x1 Failed! (0xE000FEC9)

dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:Shadow Copy Components:

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x800 Failed! (0xE000FEC9)

backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x2 Failed! (0xE000FEC2)

tar_base::V_vTarMsgW: TRV - object not found for file system backup: Shadow Copy Components:

tar_base::backup_finish: TAR - backup: 0 files

tar_base::backup_finish: TAR - backup: file data: 0 bytes

tar_base::backup_finish: TAR - backup: image data: 1024 bytes

tar_base::backup_finish: TAR - backup: elapsed time: 1 secs 1024 bps

tar_base::V_KeepaliveThread: INF - Keepalive Thread Terminating. Mutex:WAIT_OBJECT_0

tar_base::V_StopKeepaliveThread: INF - The Keepalive Thread has Exited. Wait Reason:WAIT_OBJECT_0

tar_base::V_vTarMsgW: INF - EXIT STATUS 71: none of the files in the file list exist

 

I've search on internet and on this forum but I've found nothing that could help me...

 

Any idea?

 

Thanks a lot.

 

Thomas G.

 

 

Message Edited by Thomas_Gourdin on 08-20-2008 08:53 AM
7.1.x and Earlier
Backup and Recovery
NetBackup

8 Replies

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  • Omar_Villa's avatar
    Omar_Villa
    Level 6
    17 years ago
    doest the file system or folder listed under your include list exists under your client?  
  • Omar_Villa's avatar
    Omar_Villa
    Level 6
    17 years ago
    I just saw this in your log: 'C:\Program Files\VERITAS\\NetBackup\Temp' is this the path you have configured? why haves two slashes (\\) check this maybe is just a typo in your entries
  • Thomas_Gourdin's avatar
    Thomas_Gourdin
    Level 3
    17 years ago

    Hello Omar, thanks for your replies.

     

    There isn't any include list on client, in registry, I can see some usual excludes :

     

    C:\Program Files\VERITAS\NetBackup\bin\*.lock
    C:\Program Files\VERITAS\NetBackup\bin\bprd.d\*.lock
    C:\Program Files\VERITAS\NetBackup\bin\bpsched.d\*.lock
    C:\Program Files\VERITAS\Volmgr\misc\*

     

    On the master server, there is an exclude_list :

     

    /tmp
    /var/tmp
    /var/adm/crash
    /var/run
    /var/spool/sockets
    lost+found
    /proc
    /etc/mnttab
    /opt/openv/netbackup/logs
    /opt/openv2/db
    logs

     

    For the path, I have compared with another server for which backups are successfully done and the config is similar.

     

    In registry,

    (LOCAL MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Paths)

    the following strings are set to these values :

     

    _ps : \\

    _tmp_fs : $BP_DIR${_ps}temp

     

    Thanks for you help,

     

    Thomas G.

    Message Edited by Thomas_Gourdin on 08-21-2008 02:47 AM
  • Thomas_Gourdin's avatar
    Thomas_Gourdin
    Level 3
    17 years ago

    Hello Anton, thanks for you reply.

     

    I've tried the microsoft solution :

     

     

    • cd /d %windir%\system32

    • Net stop vss

    • Net stop swprv

    • regsvr32 ole32.dll

    • regsvr32 oleaut32.dll

    • regsvr32 vss_ps.dll

    • vssvc /register

    • regsvr32 /i swprv.dll

    • regsvr32 /i eventcls.dll (has generated an error : DllInstall in eventcls./dll failed. Return code was: 0x8000ffff)

    • regsvr32 es.dll

    • regsvr32 stdprov.dll

    • regsvr32 vssui.dll

    • regsvr32 msxml.dll (has generated an error : the specified module could not be found)

    • regsvr32 msxml3.dll

    • regsvr32 msxml4.dll (has generated an error : the specified module could not be found)

     

    However, I've tried to backup Shadow copy, it failed with same error code (71).

     

    I've unregistred swprv.dll.

     

    Thanks,

     

    Thomas G.

  • nbutech's avatar
    nbutech
    Level 6
    16 years ago
    Does this article applies in your case.

    http://support.microsoft.com/kb/907574



    Regards
    Girish