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Gopi4sl's avatar
Gopi4sl
Level 4
12 years ago

SLP Duplication failing with RC 800(resource request failed)

Hi Team,

SLP duplication failing with RC 800. Please help me.

##########################################################################################################

Sample Job Log:-

 

Oct 21, 2013 11:07:33 PM - requesting resource LCM_PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:41 PM - begin Duplicate
Oct 21, 2013 11:07:39 PM - granted resource  LCM_PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:40 PM - started process RUNCMD (pid=4444)
Oct 21, 2013 11:07:41 PM - ended process 0 (pid=4444)
Oct 21, 2013 11:07:41 PM - requesting resource PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:41 PM - requesting resource GS0324
Oct 21, 2013 11:07:41 PM - reserving resource GS0324
Oct 21, 2013 11:07:48 PM - end Duplicate; elapsed time 0:00:07
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
resource request failed  (800)
 
#################################################################################################################
 
SLP config:-
 
bash-3.00# nbstl PROD_SILVER_SQL -L
                                Name: PROD_SILVER_SQL
                 Data Classification: (none specified)
            Duplication job priority: 5
                               State: active
                             Version: 4
 Destination  1              Use for: backup
                        Storage Unit: PROD-SQL1-VTL-STUG
                         Volume Pool: VTL-Pool
                        Server Group: Any
                      Retention Type: Fixed
                     Retention Level: 0 (2 weeks)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: false
                               State: active
                              Source: (client)
                      Destination ID: (none specified)
 Destination  2              Use for: duplication
                        Storage Unit: PROD-SQL1-TAPE-STUG
                         Volume Pool: ENCR_Onsite-Dupes
                        Server Group: Any
                      Retention Type: Fixed
                     Retention Level: 12 (7 years)
               Alternate Read Server: invldnunetbkupv1
               Preserve Multiplexing: true
                               State: active
                              Source: Destination 1 (backup:PROD-SQL1-VTL-STUG)
                      Destination ID: (none specified)
 
#############################################################################################################
 
Here in the above o/p 
 
Alternate Read Server: invldnunetbkupv1 (Just i gave for testing before none was there)  
 
I started some duplication via command line that too failed with same error but with alter host via command line successfull. So i have made the change in alternate read server in the STUG group it self but it is not working. 
 
I have attached the log and i have found one line in the log.
 
CommandArgs =          -dstunit PROD-SQL1-TAPE-STUG -dp ENCR_Onsite-Dupes -fail_on_error 0 -rl 12 -owner *ANY* -dcn 2 -cn 1 -mpx -lcm -priority 5 -mtd 25600 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1382393253_0_0
 
in that above command there is no "alter host name used" . I have already deactivate and reactivate the life cycle.
 
Please help me on this.
 
 
Note:- This was working fine with out any issue before,recently i am facing this issue.
 
Thanks,
Gopinath S
 
 

 

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  • RamNagalla's avatar
    RamNagalla
    12 years ago

    Hi Gopi,

    what ever the modifications that you are doing in the SLP --GUI only applicable to the backups that are going to happen after the chage..

    so to apply the chages which have already backup images.. 

    you need to edit the SLP version file with the working media server and storage unit name

    Follow the below tech note to modify the older version of the SLP..  

    http://www.symantec.com/business/support/index?page=content&id=TECH145081

    the same version chage you need to follow when ever there a chage in SLP  to apply those chages in Older images...

     

  • sri_vani's avatar
    sri_vani
    Level 6
    12 years ago

    Please verify these 2 links:

    http://www.symantec.com/business/support/index?page=content&id=TECH139795

    http://www.symantec.com/business/support/index?page=content&id=TECH56270

  • watsons's avatar
    watsons
    Level 6
    12 years ago

    Your storage unit seems to be pointing to a storage unit group, I assume this from the way you named them:

    PROD-SQL1-VTL-STUG
    PROD-SQL1-TAPE-STUG

    We need to know what storage units you defined in these groups. What are those media servers being used in PROD-SQL1-TAPE-STUG and PROD-SQL1-TAPE-STUG ?  Is invldnunetbkupv1  happen to be one of them?

    Can invldnmsql1vs1 communicate with the media server invldnmsql1vs1 using bptestbpcd? and vice versa?

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago
    10/21/13 23:07:48.752 [allocate_by_tape_media] could not get key for media server, MediaServer = invldnmsql1vs1
10/21/13 23:07:48.754 [allocateMedia] EXIT INFO:
10/21/13 23:07:48.754 [allocateMedia] reserved_med_list = 4003724 
10/21/13 23:07:48.754 [allocateMedia] EXIT STATUS = 2000000 (EMM_ERROR_MachineNotExist, The host is not defined in EMM)

    what is the this server invldnmsql1vs1?

    does this listing under the bp.conf of master server and also in the nbemmcmd -listhosts ?

    it should be in the bp.conf of the master server

  • sri_vani's avatar
    sri_vani
    Level 6
    12 years ago

    If the name invldnmsql1vs1 is not the name in the EMM, then add an Alias to the EMM.

    To add the missing hostname as an alias, issue the following command on the EMM Server:

    nbemmcmd -machinealias -addalias -alias invldnmsql1vs1 -machinename invldnunetbkupv1 -machinetype <machine_type>

  • Gopi4sl's avatar
    Gopi4sl
    Level 4
    12 years ago

    Hi Team,

     

    Thanks for getting me back. I will provide the o/p shortly.

     

    Thanks,

    Gopinath S

  • Gopi4sl's avatar
    Gopi4sl
    Level 4
    12 years ago

    Hi Team,

     

    Please find the o/p

     

    >nbemmcmd -listhosts |grep -i vs1
    app_cluster     invldnmsql1vs1
     
    Full o/p
     
    NBEMMCMD, Version:7.0.1
    The following hosts were found:
    server          invldnunetbkupv1
    virtual_machine invldnmvc1
    virtual_machine drldnmvc1
    ndmp            invldncndmp1
    app_cluster     invldnmsql1vs1
    app_cluster     invldnmsql1vs2
    app_cluster     invldnmsql1vs3
    app_cluster     invldnmsql1vs4
    app_cluster     invldnmsql1vs5
    app_cluster     invldnmsql1vs6
    app_cluster     invldnmsql1vs7
    virtual_machine invldnvsph03.uk.corp.investec.com
    virtual_machine invldnvsph01.uk.corp.investec.com
    ndmp            invldnctest
    virtual_machine invldnvmvc2
    virtual_machine invldnvmvc1
    master          invldnunetbkupv1
    media           invldnunbu2
    media           invldnmnbu3
    media           invldnmvcb1
    media           invldnmvcb2
    media           drldnmvcb1
    media           invldnmsql1n1
    media           invldnmvadp1
    Command completed successfully.
     
    root@invldnunbu1) {0} ~ >cat /usr/openv/netbackup/bp.conf |grep -i vs1
    MEDIA_SERVER = invldnmsql1vs1.uk.corp.investec.com
    MEDIA_SERVER = invldnmsql1vs1
     
    Thanks,
    Gopinath S

     

  • Gopi4sl's avatar
    Gopi4sl
    Level 4
    12 years ago
    bptestbpcd -client invldnmsql1vs1
    1 1 1
    10.64.147.28:40520 -> 10.64.143.24:1556
    10.64.147.28:40521 -> 10.64.143.24:1556
    10.64.147.28:40522 -> 10.64.143.24:1556
     
     
    PROD-SQL1-VTL-STUG 1 invldnmsql1n1-hcart-robot-tld-1 invldnunetbkupv1-hcart-robot-tld-1 invldnmsql1vs1-hcart-robot-tld-1 invldnmsql1vs2-hcart-robot-tld-1 invldnmsql1vs3-hcart-robot-tld-1 invldnmsql1vs4-hcart-robot-tld-1 invldnmsql1vs5-hcart-robot-tld-1 invldnmsql1vs6-hcart-robot-tld-1 invldnmsql1vs7-hcart-robot-tld-1
     
     
    PROD-SQL1-TAPE-STUG 4 invldnmsql1n1-hcart2-robot-tld-0 invldnunetbkupv1-hcart2-robot-tld-0 invldnmnbu3-hcart2-robot-tld-0 invldnunbu2-hcart2-robot-tld-0 drldnmvcb1-hcart2-robot-tld-0 invldnmsql1vs1-hcart2-robot-tld-0 invldnmsql1vs2-hcart2-robot-tld-0 invldnmsql1vs3-hcart2-robot-tld-0 invldnmsql1vs4-hcart2-robot-tld-0 invldnmsql1vs5-hcart2-robot-tld-0 invldnmsql1vs6-hcart2-robot-tld-0 invldnmsql1vs7-hcart2-robot-tld-0
     
     
     
     

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    what is the output of this command

     
    /usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -list_servers_in_app_cluster -clustername invldnmsql1vs1
    it should list the media server names  in the cluster.. make sure they are also listed in bp.conf
  • Gopi4sl's avatar
    Gopi4sl
    Level 4
    12 years ago

    Hi Nagalla,

     

    Please find the o/p below.

     

    bash-3.00# /usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -list_servers_in_app_cluster -clustername invldnmsql1vs1
    NBEMMCMD, Version:7.0.1
    The following hosts were found:
    media           invldnmsql1n1
    Command completed successfully.
    bash-3.00# cat /usr/openv/netbackup/bp.conf |grep -i n1
    MEDIA_SERVER = invldnmsql1n1
    MEDIA_SERVER = invldnmsql1n1.uk.corp.investec.com
    SPS_REDIRECT_ALLOWED = invldnvmpbapp7 invldnmsql1n1
    SPS_REDIRECT_ALLOWED = invldnvmpbapp6 invldnmsql1n1
    bash-3.00#
     
    Thanks,
    Gopinath S
  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    only one node found in the Netabckup configuration...invldnmsql1n1

    do you have only one node in the cluster invldnmsql1vs1  ?

    what is the active node of the cluster?

    try to loing to the media server using the name invldnmsql1vs1 and see if it taking to the node invldnmsql1n1. 

    if it is taking to the another node.. then you got the issue..

    all nodes in the cluster have to add in the netbackup configurations.

    you have to add all the nodes using the below command, and then try...

    nbemmcmd -updatehost -add_server_to_app_cluster -machinename<nodename> -machinetype media -clustername invldnmsql1vs1 -netbackupversion <version>