Status 57 Connection refused
I have followed the "in-depth fault find paper 277596 for Status Code 57" yet still have a problem.
I have a master and media server telnet whose connections are correctly opening on port 13782 on a windows client that lies behind a firewall, traceroute NSlookup etc work.
Everything on the client appears to be correctly installed, with host files and persistent routes, NSlookup for all servers is correct, services using local account.
The backup policy kicks off OK resources are granted the snapshot process starts then client connection refused occurs.
The paper says this cannot be firewall issue, and that no logging is available, so at what point is the connection being refused as all the servers allowed access are viewable in the host properties so the connection can be made to bring this configuration into view.
I found a fix for the problem, in the client universal settings I entered the address for the backup network NIC and it kicked off straight away, this is strange because all the name resolution ping tracerout etc resolved correctly to this interface and the client had persistent routes set to use the gateway on this interface. It is now working that is the main thing. I hope this helps some else in the future.
