Forum Discussion

Taqadus_Rehman's avatar
Taqadus_Rehman
Level 6
15 years ago

Status code 98 on HP-UX 11.23 IA64 Media Server

Hi Team,

Yesterday i have installed new Media Server on HP-UXIA64 machine, hardware is hp rx8640 ( i guess no compatibility issue). standard backup or newly installed media server are failing with Status code 98.

Check drive status seems to be fine. It doesn't have any pending status also and volume pools are also set  to any host. ltid service also running, robtest also checked. 

I almost checked all the technotes. but could not find any ref.

BPTM logs for spacific job attached.

you support in this regard will be highly acknowledged.

7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
  • Nathan_Kippen's avatar
    Nathan_Kippen
    15 years ago

    Check your permissions on the ACSLS server.  What version of acsls are you running ....

    Check ...

    $ /export/home/ACSSS
     

    $ cd data
     

    $ ls
    external  internal
     

    $ cd external
     

    $ ls
    SL3000          access_control  custom_routing  fixed_volume    mixed_media     vol_attr.dat    volrpt
     

    $ cd access_control
     

    $ ls
    adi.names.SAMPLE           internet.addresses         ownership.assignments      users.SAMPLE.disallow
    command.SAMPLE.allow       internet.addresses.SAMPLE  users.ALL.allow
    command.SAMPLE.disallow    lu62.names.SAMPLE          users.SAMPLE.allow
     

    If you're using these files you'll probably want to modify the internet.addresses file and the usres.ALL.allow file.

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    Hi,

     

    The problem seems to be with the robot

     

    18:14:16.452 [25581] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed

     

    Which means NetBackup couldn't mount the media in the drive. Are you using ACSLS?

     

    R

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    Hi,

     

    I would suggest checking your syslogs for ACSD messages, and also add an entry for VERBOSE in vm.conf, restart LTID (also logs in Syslog). Rerun your backup.

     

    Should be a clue in there.

     

    R

  • Taqadus_Rehman's avatar
    Taqadus_Rehman
    Level 6
    15 years ago

    it means the problem could be between ACSLS and the media server.

    another thing this was the raw system. all the OS installation OS done yesterday and not been tuned yet. I have deputed OS vendor to tune netbackup related parameters.

    The minimum recommended values for HP-UX media servers are:

    semume        64
    semmap        64
    semmni        1024
    semmns        1024
    semmnu        1024

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    Hi,

     

    Yes it could be, sorry, I've not worked on ACSLS in years. But you have to keep in mind that for ACS netbackup is not in control, we're simply asking ACS which controls robot operations to perform actions for us. The messages from the ACS daemon (ACSD) should give you some feedback on what is happening, or some of the netbackup messages that will log to syslog once you edit the vm.conf entry to enable logging.

     

    Tuning the system is also a good idea.

     

    R

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    Hi

     

    Can you successfully use the ACSTEST utility to check the robot? Any errors using it?

     

    I would suggest testing it from working (old), and your new media server. If you can run it from both, then proceed. It might be some configuration that is blocking the new server because its not authorized (known) by ACSLS server.

     

    R

  • Taqadus_Rehman's avatar
    Taqadus_Rehman
    Level 6
    15 years ago

    output from media server robtest

     

     ./robtest
    Configured robots with local control supporting test utilities:
      ACS(0)     ACSLS host = ACSLS
     
    Robot Selection
    ---------------
      1)  ACS 0
      2)  none/quit
    Enter choice: 1
     
    Robot selected: ACS(0)   ACSLS host = ACSLS, SSI socket = 13741
     
    Invoking robotic test utility:
    /usr/openv/volmgr/bin/acstest -rn 0 -r ACSLS -s 13741
     
    Server 0 with 10 free cells is in state "STATE_RUN"
     
    QUERY SERVER complete
     
    Enter acs commands (? returns help information)
    qserver
    Server 0 with 10 free cells is in state "STATE_RUN"
     
    QUERY SERVER complete
     

     

     

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    I'm afraid I'm not going to be off further use, sorry, i just dont know enough about ACS.

     

    I'm sure someone will pick this up tomorrow, when the world goes to work :)