status error 40 on linux client

I would have a look into the netbackup installation trace file.

Normally you would find it in /usr/openv/tmp/
A file called install_trace is there. I would review for any problems within.

Also you must install NetBackup Client with system privileges or as root user.
Confirm this.

Next edit bp.conf and add the line:

VERBOSE = 5

Restart Netbackup services

Then rerun the backup and check the following Logs

/var/adm/messages
/usr/openv/netbackup/logs/bpbkar/*

Check the system does not have a duplex mismatch with the switch its connected to.
NIC's should be set to FIXED along with the ports it connects to. Not set to AUTO.

Hi,

I have done all these thing which you given above.Let me clear one thing this is virtual machine.After doing this all stuff, still iam getting error 40 for my client.As other Virutual machines are working fine only one client giving me this error,

On the client do:
$ nslookup mastername
$ nslookup mastername
...yes, do the command twice.  Is the output the same?  No, you have duplicate DNS for the master.

On the client do:
$ nslookup master.ip.add.ress
$ nslookup master.ip.add.ress
...yes, do it twice.  Is the output the same?  No, you have duplicate reverse DNS for the master.

On the master/media and/or media server do:
$ nslookup clientname
$ nslookup clientname
...yes, do the command twice.  Is the output the same?  No, you have duplicate DNS for the client.

On the master/media and/or media server do:
$ nslookup client.ip.add.ress
$ nslookup client.ip.add.ress
...yes, do it twice.  Is the output the same?  No, you have duplicate reverse DNS for the client.

On the client do:
$ bpclntcmd -pn
...to test whether it can see/resolve the master.

On the master/media and/or media do:
$ bpclntcmd -hn myclient
...to see if the NetBackup "Server" software can see/resolve the client.

Again on master/media and/or media do:
$ bptestbpcd -C myclient -verbose
...to see if the NetBackup server can communicate with the client.

Are both clients in the same domain?
Do they both have DNS enabled?
Are the /etc/hosts files the same?
Are the /etc/nswitch.conf files the same?
Are the /etc/resolv.conf files the same?
Are the /usr/openv/netbackup/bp.conf files the same?

HTH.

Hello ,

I have checked above all things nslookup mastername twice is same.on clinet is also same /etc/hosts is same nsswitch resolv.conf and bp.conf is exactly identical.
What should be issue.?I hope i am not doing any thing silly..

Can you post the output from:
Again on master/media and/or media do:
$ bptestbpcd -C myclient -verbose

• Find a flash tutorial for bptestbpcd here at my blog

Can you give us an outline of your environment?

So far you have given us

- NetBackup 5.1 client installed on Linux
-- what Linux OS and kernel?
-- any maintenance packs installed?
-- what version the netbackup master and OS platform

- Client is a Virtual Machine
-- what Virtualization solution being used? VMware? ESX ? Server ?

If either VMware Infrastructure or VMware Server, can you confirm the VMware Tools installed and status is OK?
You are using a supported/provided NIC driver within the VM.?

A crude statement, but as loads of peoples reponses are getting checked OK what about....
If other Virtual Machines working, why not clone/copy one and dump this one?

Last comment from me.

As taken from the NetBackup Admin Guide for 5.1

Run the NetBackup Configuration Validation Utility (NCVU) -conf <media server option> and -conf  <client option> checks for the associated NetBackup nodes. Note the ping checks in section seven.

Or you should run the support script (if it exists) in <install_path>/netbackup/bin/goodies/support

This helps me troubleshoot and would be what symantec would request to run.

Go through all the output yourself to see any issues.

http://seer.entsupport.symantec.com/docs/267418.htm

I figured every admin has appropriate netbackup paths included in his/her profile

<installpath/>netbackup/bin
<installpath/>netbackup/bin/admincmd
<installpath/>volmgr/bin

as a minimum

Hello,

Master server is having redhat enterprize 4
Client Centos 5.2
Netbackup 5.1 Mp4
Virtulization solutions Vmware Esx
Vnaware tools installed and are okay

Hello ,

Can somebody help me out with this error..? as i have done workwround for that problem able to take backup up of that client.I dont want my mahcine to reinstall as it is my LDAP slave.Can any body tell what is root cause and how will i start backup of that client.?