Hi, in my enviroment i've two StorageTek SL500 Tape Library but doesn't works because i've an very old firmware. Someone know the minimal firmware to work fine whit NBU 7.6.0.4 Tahnks

You will never get a "INCOMPATIBLE MEDIUM INSTALLED" go away with a firmware update. Using incompatible label will also provoke this error - the StorageTek robot does verify if the cartridge will fit in the tape drive. And for a good reason - STK did have support for a long list of tape drives. Just imagine putting a STK9840 tape into a LTO drive - I can hear the broken plastic already :-) Can you please post a picture of the bar code label. Storagetek type of label http://www.tri-optic.com/catalog/CategoryView.aspx?categoryid=5 Set "Manufacturer/Reseller:" to Storagetk in the left hand menu.

StorageTek SL500

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Nicolai
Moderator
11 years ago
I did a look in the Netbackup HCL

http://www.symantec.com/business/support/library/BUSINESS/xCL/TECH76495/nbu_7x_hcl.html#tape_libraries-tape_libraries_-_vendor_compatibility-storagetek

I did not see a requirement for a minimum firmware level. Any reason believing its a firmware issue.

Else I would recommend contacting Oracle for the latest version of the firmware. According to the manual the firmware could be public available, but seems its changed since Oracle took over SUN.

https://docs.oracle.com/cd/E19724-01/96116KB/96116KB.pdf

Page 273
PorcoDio
Level 4
11 years ago
Whit my actualy firmware and version of vmWare SL 500 doesn't work.......where the issue????
Marianne
Level 6
11 years ago
We have no idea why it is not working because you have not given ANY sort of information.

What exactly is 'not working'?

Does the OS see the devices?
Can you run 'scan' command (under ...\veritas\volmgr\bin) and show us the output?
PorcoDio
Level 4
11 years ago
@Marianne, this is the command output

--------------------------------------------------------------------------------------------------------------------------------------------------------------

************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 4; Bus: 0; Target: 17; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD2     73V1"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD2     "
Product Rev: "73V1"
Serial Number: "9110815020"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD2     9110815020"
Device Type    : SDT_TAPE
NetBackup Drive Type: 10
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape1"
Passthru Name: "Tape1"
Volume Header: ""
Port: 4; Bus: 0; Target: 18; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD2     53Y2"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD2     "
Product Rev: "53Y2"
Serial Number: "1110187621"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD2     1110187621"
Device Type    : SDT_TAPE
NetBackup Drive Type: 10
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape2"
Passthru Name: "Tape2"
Volume Header: ""
Port: 4; Bus: 0; Target: 19; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD2     53Y2"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD2     "
Product Rev: "53Y2"
Serial Number: "1110187443"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD2     1110187443"
Device Type    : SDT_TAPE
NetBackup Drive Type: 10
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : ""
Passthru Name: ""
Volume Header: ""
Port: 4; Bus: 0; Target: 20; LUN: 0
Inquiry    : "STK     SL500           1201"
Vendor ID : "STK     "
Product ID : "SL500           "
Product Rev: "1201"
Serial Number: "522000000579"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-5
Number of Drives : 4
Number of Slots : 100
Number of Media Access Ports: 15
Drive 1 Serial Number      : "9110815020"
Drive 2 Serial Number      : "1110188907"
Drive 3 Serial Number      : "1110187443"
Drive 4 Serial Number      : "1110187621"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape3"
Passthru Name: "Tape3"
Volume Header: ""
Port: 4; Bus: 0; Target: 21; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD2     53Y2"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD2     "
Product Rev: "53Y2"
Serial Number: "1110188907"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD2     1110188907"
Device Type    : SDT_TAPE
NetBackup Drive Type: 10
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape4"
Passthru Name: "Tape4"
Volume Header: ""
Port: 5; Bus: 0; Target: 14; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD4     94D7"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD4     "
Product Rev: "94D7"
Serial Number: "1310260233"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD4     1310260233"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape5"
Passthru Name: "Tape5"
Volume Header: ""
Port: 5; Bus: 0; Target: 15; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD4     7381"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD4     "
Product Rev: "7381"
Serial Number: "1310045590"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD4     1310045590"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : ""
Passthru Name: ""
Volume Header: ""
Port: 5; Bus: 0; Target: 16; LUN: 0
Inquiry    : "STK     SL500           1201"
Vendor ID : "STK     "
Product ID : "SL500           "
Product Rev: "1201"
Serial Number: "522000000472"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-5
Number of Drives : 4
Number of Slots : 100
Number of Media Access Ports: 15
Drive 1 Serial Number      : "1310045590"
Drive 2 Serial Number      : "1310064759"
Drive 3 Serial Number      : "1310260233"
Drive 4 Serial Number      : "1310260345"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape6"
Passthru Name: "Tape6"
Volume Header: ""
Port: 5; Bus: 0; Target: 17; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD4     7BG2"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD4     "
Product Rev: "7BG2"
Serial Number: "1310064759"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD4     1310064759"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Tape7"
Passthru Name: "Tape7"
Volume Header: ""
Port: 5; Bus: 0; Target: 18; LUN: 0
Inquiry    : "IBM     ULTRIUM-TD4     94D7"
Vendor ID : "IBM     "
Product ID : "ULTRIUM-TD4     "
Product Rev: "94D7"
Serial Number: "1310260345"
WWN          : ""
WWN Id Type : 0
Device Identifier: "IBM     ULTRIUM-TD4     1310260345"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
Marianne
Level 6
11 years ago
So, the OS and NBU sees 2 SL500 robots.

One robot has 4 x LTO2 tape drives and the 2nd robot has 4 x LTO4 tape drives.

Other than way too many tape drives attached to a single server, what exactly is wrong?

What is 'not working'?

What steps have you followed to add the devices and and use them in NBU?
PorcoDio
Level 4
11 years ago
The library is correctly added in NBU enviroment but the only operation can i do is put a tape in cap.
Marianne
Level 6
11 years ago
Are there barcoded tapes in the robots?
(LTO2 media with LTO2 labels in robot with LTO2 drives and LTO4 media with LTO4 labels in robot with LTO4 drives).
Have you Inventoried the robot(s)?
(You can select 'Empty Media Access Port...' before you select Start.)
In which Pool are the tapes after Inventory?

Have you added Storage Units for each robot?

Have you selected these STUs in Backup Policies?
And which Volume Pool was selected?

What happens if you kick off a Backup Policy?
If you are getting an error, what is the error code/message?

Please show us NBU config:

Device config:
...\veritas\volmgr\bin\tpconfig -l

STU config:
...\veritas\netbackup\bin\admincmd\bpstulist -U

Backup policy config for one of your policies:
...\veritas\netbackup\bin\admincmd\bppllist <policy-name> -U
Nicolai
Moderator
11 years ago
Did you use the storage wizard in the Netbackup GUI to add the robot ?

Else I would recommed removing the drives and robot and re-add using the wizard.
PorcoDio
Level 4
11 years ago
Marianne, can you post the correct configuration????

I've leave (sorry but i can't find correct word) all library and now i will configure on my enviroment so teach me correct procedure please, if is possible.
Marianne
Level 6
11 years ago
I have posted the steps that you need to complete in the list of questions above:

https://www-secure.symantec.com/connect/forums/storagetek-sl500#comment-10813661

If you are new to NBU and do not understand step-by-step configuration, starting with devices, then media, then creating policies, we can unfortunately not cover all of this in a single forum discussion.

Either start by reading NBU manuals such as Getting Started Guide, Device Configuration Guide, NetBackup Admin Guide I, etc (All NBU documentation can be downloaded here: http://www.symantec.com/docs/DOC6488 )
or ask your management to book you on 5-day NBU clasroom training
or go through free online training (See 'Training' link at the bottom of this page)
or else as your Symantec reseller to assist with configuration.

PS:
Seems you are not new to NBU and you have had these 2 libraries in your environment for a while...?
I found this post: SL 500 Tape Library

Trying to figure out what exactly the issue is right now???
What is NOT working? Or what errors you are seeing?

Forum Discussion

StorageTek SL500

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