Forum Discussion

Stanleyj's avatar
Stanleyj
Level 6
14 years ago
Solved

System Volume Information Growing?

I am using netbackup 7.1.0.3 and i have one client that the machine's system volume information folder keeps filling up with these strange guid labled temp files.  This is causing the server to run out of space every so often.  I was wondering if anyone has seen an issue like this before?

I can confirm that it is netbackup causing the problem because I manually kicked off a backup and sure enough it created some temp files.  The client is  server 2003 and i am only backing up two folders on the system that are about 2gb in size but the System volume information folder is 15gb in size. I am using the ms-windows policy type with snapshots disabled.  The backups are successful each time so i dont have any type of error message on why it won't remove the temp files.

  • Thanks for your suggestions.  I verified that we are up to the most current patch level but i just found an article on a microsoft forum that had a very similar situation and the fix was resetting VSS so that the files would clear out. 

    Once the files were cleared we tried a backup and it started working as normal.  Netbackup creates the temp file then temp files are removed when the backup completes.

    In the same post one user is saying that if you ever are doing a restore and you cancel it or it errors out that this could cause some of those temp files to get "stuck" in the System volume information folder and then every temp file after that errors out upon the cleanup step. 

     

    Thank you again

  • If you are using the ALL_LOCAL_DRIVES directive or include the System State / Shadow Copy Components then it will still use VSS to back these up.

    If NetBackup is not showing any errors then check out the VSS on the server - there are a lot of rollup packages for VSS on Windows 2003 and this is most likely the culprit

    Check you System and Application event logs for any VSS messages and search MS for the VSS hotfixes

    Hope this helps

  • A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003

    http://support.microsoft.com/kb/833167

    To supplement Mark post. I have seen multiple disaster restore going havoc with blue-screen on servers without this VSS fix. Once installed everything worked as intended.

  • Thanks for your suggestions.  I verified that we are up to the most current patch level but i just found an article on a microsoft forum that had a very similar situation and the fix was resetting VSS so that the files would clear out. 

    Once the files were cleared we tried a backup and it started working as normal.  Netbackup creates the temp file then temp files are removed when the backup completes.

    In the same post one user is saying that if you ever are doing a restore and you cancel it or it errors out that this could cause some of those temp files to get "stuck" in the System volume information folder and then every temp file after that errors out upon the cleanup step. 

     

    Thank you again

  • Yes you were correct in saying it was VSS.  LOL.  Thank you again for responding because i did go and make sure i had that patch.