Forum Discussion

zaadss's avatar
zaadss
Level 3
16 years ago

Technical Help

Hi,

Reg NetBackup Critical Technical issues,
Apart from Symantec's Telephonic,Mail and Forum help,is there any kind of help in which we can get a immediate reply for our queries???

Is there any kind of chat option with Symantec or directly speaking with a Symantic person immedialtely for critical problems?

If any other method available,plz do mention.

Regards,
Zaad
7.1.x and Earlier
Backup and Recovery
NetBackup
Tip-How to
  • Karthikeyan_Sun's avatar
    Karthikeyan_Sun
    Level 6
    16 years ago
    you can contact symantec technical support through phone and you have to mention severity as Critical, you will get a call from support guy as soon.

    i think its not possible as like normal chat for support. i know its possbile in norton antivirus support.
  • Taqadus_Rehman's avatar
    Taqadus_Rehman
    Level 6
    16 years ago
     BOB I have joined the mainman forum, i m receaving emails on daily basis, how i can search any specific issue etc...
  • zaadss's avatar
    zaadss
    Level 3
    16 years ago
    Tats the reason I have unsubscribed from it.....Hope there is a way to search only for our specific issue....

    Regards,
    Zaad
  • Nathan_Kippen's avatar
    Nathan_Kippen
    Level 6
    16 years ago
    I've created a separate gmail account for the Auburn mailling list.  I like using gmail because it automatically organizes the threads for you.  The searching ability is great too.
  • Stumpr2's avatar
    Stumpr2
    Level 6
    16 years ago

    You can subscribe to it and turn the receiving of mail on/off as needed. Set it up to receive a single journal of the days postings, whatever.  It is all on the webpage for the link I provided in my first post.

    As far as searching the archives? This is displayed at the top of the webpage:

    This list is for the discussion of backup related
    products such as NetBackup and Legacy Seagate
    software backup products as produced by Veritas.
    There may be some possible overlap of the HSM
    product line with the veritas-vx list.

    To see the collection of prior postings to the list, visit the Veritas-bu Archives.
    Search the archives here
  • FrSchind's avatar
    FrSchind
    Level 5
    16 years ago
    You can call the support hotline and ask for the duty manager - he should be able to get you some technical assistance for your critical problems
  • Stumpr2's avatar
    Stumpr2
    Level 6
    16 years ago
    Sometimes I have called our sales representative. They usually have a pretty knowledgable NetBackup consultant at their beck and call. And if their consultant has problems then.......

    They know how to start some internal fires :-)