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Learning_Everyd's avatar
Learning_Everyd
Level 5
13 years ago
Solved

Test Restore Failure

Master = 7.1.0.3 2008 R2

Client = 7.1 2 2008 R2

Running a test restore of a Symantec EV server with an attached JBOD.  The restore is being sent back to the original system to a temp dir.  It fails with a status code 24.  See job details below.  The system has two local drives.  The C: partition and a E: for the direct attached JBOD.  The verbose shows "Critical bptm(pid=5644) sts_get_lsu_prop_byname on LSU P:\ failed: 2060013 no more entries   
11/19/2012 12:21:26 PM - Critical bptm(pid=5644) Invalid storage device: P:\ no more entries", not sure what the P:\ is.  Any help is greatly appreciated.
 

11/19/2012 12:21:11 PM - begin Restore
11/19/2012 12:21:14 PM - restoring image ma-atl191_1353165460
11/19/2012 12:21:17 PM - Info bpbrm(pid=7544) ma-atl191 is the host to restore to     
11/19/2012 12:21:17 PM - Info bpbrm(pid=7544) reading file list from client       
11/19/2012 12:21:21 PM - connecting
11/19/2012 12:21:21 PM - Info bpbrm(pid=7544) starting bptm          
11/19/2012 12:21:25 PM - Info tar32(pid=59692) Restore started          
11/19/2012 12:21:25 PM - connected; connect time: 00:00:04
11/19/2012 12:21:25 PM - Info bptm(pid=5644) start           
11/19/2012 12:21:26 PM - started process bptm (5644)
11/19/2012 12:21:26 PM - Info bpdm(pid=5644) reading backup image         
11/19/2012 12:21:26 PM - Info bptm(pid=5644) using 32 data buffers        
11/19/2012 12:21:26 PM - Info bptm(pid=5644) spawning a child process        
11/19/2012 12:21:26 PM - Info bptm(pid=5644) child pid: 8232         
11/19/2012 12:21:26 PM - Info bptm(pid=8232) start           
11/19/2012 12:21:26 PM - started process bptm (8232)
11/19/2012 12:21:26 PM - Critical bptm(pid=5644) sts_get_lsu_prop_byname on LSU P:\ failed: 2060013 no more entries   
11/19/2012 12:21:26 PM - Critical bptm(pid=5644) Invalid storage device: P:\ no more entries     
11/19/2012 12:21:26 PM - Critical bptm(pid=5644) failure to open disk at path P:\: plug-in reports error 2060013 
11/19/2012 12:21:27 PM - Info bptm(pid=5644) EXITING with status 83 <----------       
11/19/2012 12:21:27 PM - Error bptm(pid=8232) The following files/folders were not restored:      
11/19/2012 12:21:27 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/         
11/19/2012 12:21:27 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107A9EA98CF6267994842EED7B801461.DVS         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AB7F29B0E13430D264C914169AA41.DVS         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AF0400F5F311371760C0DD3BB15D1.DVS         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AF05245CF1E3AD0A8A26F9945C8A1.DVS         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AF05245CF1E3AD0A8A26F9945C8A1~05~21630E30~00~1.DVSSP         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AF0BF0A006C7982AD7813EF96D261.DVS         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) UTF - /E/EnterpriseVault/MBAVS01/MBAVS01PTN02/2012/10-25/1/07A/107AF0BF0A006C7982AD7813EF96D261~69~D8BDD802~00~1.DVSSP         
11/19/2012 12:21:28 PM - Error bptm(pid=8232) more than 10 files were not restored, remaining ones are shown in the progress log.
11/19/2012 12:22:27 PM - Warning bprd(pid=51828) Restore must be resumed prior to first image expiration on 12/18/2012 10:17:40 AM
11/19/2012 12:22:27 PM - end Restore; elapsed time: 00:01:16
socket write failed(24)

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  • Marianne's avatar
    Marianne
    13 years ago

    Probably because you have Media host override configured in Host Properties -> Master -> General Server ?

    Please check and let us know.

14 Replies

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  • RamNagalla's avatar
    RamNagalla
    Moderator
    13 years ago

    bpimagelist -backupid ma-atl191_1353165460 -L 

    please post the output. 

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    The backup was done to a Storage Unit located on the P-drive on the media server.

    Backup was done on Sat, 17 Nov 2012 at 15:17 to this STU. What has happened to this Disk STU since Saturday?

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    13 years ago

    marianne,

    i wonder, how did you say about the backup time.. any trick?

     

    did you revirce calucated from this

    11/19/2012 12:22:27 PM - Warning bprd(pid=51828) Restore must be resumed prior to first image expiration on 12/18/2012 10:17:40 AM

     

  • Learning_Everyd's avatar
    Learning_Everyd
    Level 5
    13 years ago

    I should have caught that.  This backup was aimed to a DSU.  The P: is still connected to the media server.  It's a NTFS and was configured via SnapDrive as a LUN.

  • Learning_Everyd's avatar
    Learning_Everyd
    Level 5
    13 years ago

    Client:            ma-atl191
    Backup ID:         ma-atl191_1353165460
    Policy:            MA-ATL191-EV-MBAVS01_02
    Policy Type:       MS-Windows (13)
    Proxy Client:      (none specified)
    Creator:           root
    Name1:             (none specified)
    Sched Label:       Full
    Schedule Type:     FULL (0)
    Retention Level:   1 month (3)
    Backup Time:         11/17/2012 10:17:40 AM (1353165460)
    Elapsed Time:      74806 second(s)
    Expiration Time:     12/18/2012 10:17:40 AM (1355843860)
    Compressed:        no
    Client Encrypted:  no
    Kilobytes:         122364897
    Number of Files:   4838847
    Number of Copies:  1
    Number of Fragments:   1
    Histogram:         -1 -1 -1 -1 -1 -1 -1 -1 -1 -1
    DB Compressed:     no
    Files File Name:   MA-ATL191-EV-MBAVS01_02_1353165460_FULL.f
    Previous Backup Files File Name:   (none specified)
    Parent Backup Image File Name:   (none specified)
    SW Version:        (none specified)
    Options:           0x0
    MPX:               0
    TIR Info:          0
    TIR Expiration:       12/31/1969 7:00:00 PM (0)
    Keyword:           (none specified)
    Ext Security Info: no
    File Restore Raw:  no
    Image Dump Level:  0
    File System Only:  no
    Object Descriptor: (none specified)
    Previous BI Time:     12/31/1969 7:00:00 PM (0)
    BI Full Time:         12/31/1969 7:00:00 PM (0)
    Request Pid:       0
    Backup Status:     0
    Stream Number:     2
    Backup Copy:       Standard (0)
    Files File size:     709838993
    PFI type:     0
    IMAGE_ATTRIBUTE:     0
    Primary Copy:      1
    Image Type:        0  (Regular)
    Job ID:            62644
    Num Resumes:       0
    Resume Expiration:    12/31/1969 7:00:00 PM (0)
    Data Classification:    (none specified)
    Data_Classification_ID: (none specified)
    Storage Lifecycle Policy:    (none specified)
    Storage Lifecycle Policy Version:    0
    STL_Completed:      0
    Remote Expiration Time:    12/31/1969 7:00:00 PM (0)
    Origin Master Server:  (none specified)
    Origin Master GUID:    (none specified)
    Snap Time:         11/17/2012 8:37:01 AM (1353159421)
    Copy number:       1
     Fragment:         1
     Kilobytes:        122364897
     Remainder:        0
     Media Type:       Disk (0)
     Density:          qscsi (0)
     File Num:         0
     ID:               P:\\ma-atl191_1353165460_C1_F1
     Host:             ma-atlmaster1.us.manh.com
     Block Size:       262144
     Offset:           0
     Media Date:          12/31/1969 7:00:00 PM (0)
     Dev Written On:   -1
     Flags:            0x0
     Media Descriptor:        ma-atlmaster1.us.manh.com
     Expiration Time:    12/18/2012 10:17:40 AM (1355843860)
     MPX:              0
     retention_lvl:    1 month (3)
     Try to Keep Time:     12/31/1969 7:00:00 PM (0)
     Copy Creation Time:     11/18/2012 7:04:26 AM (1353240266)
     checkpoint:       0
     resume num:       0
     Key tag:          *NULL*
     STL tag:          *NULL*

  • RamNagalla's avatar
    RamNagalla
    Moderator
    13 years ago

    yes,

    bpimagelist also confirming that..

     

    Snap Time:         11/17/2012 8:37:01 AM (1353159421)
    Copy number:       1
     Fragment:         1
     Kilobytes:        122364897
     Remainder:        0
     Media Type:       Disk (0)
     Density:          qscsi (0)
     File Num:         0
     ID:               P:\\ma-atl191_1353165460_C1_F1
     Host:             ma-atlmaster1.us.manh.com

    you need to make P Drive accessable. 

  • Learning_Everyd's avatar
    Learning_Everyd
    Level 5
    13 years ago

    The DSU P: is still present to the system, in this case happens to be the Master server.  Why during a restore woould this drive not been seen?  

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    It is present when you looked now - can we say it was present when the restore was run ?