Forum Discussion

jongudm's avatar
jongudm
Level 2
10 years ago

Trouble restoring from old imported backup tapes

I am trying to recover data from old tapes for a customer whose Netbackup server (7.1.0.2) has not been in use for a long time. The tapes contain data backed up between 2007 and 2011 (and possibly earlier, I haven't managed to read them all in yet). The old server is unusable and so is the machine the backups were originally made of. We have set up a new server with the same version of Netbackup, running Windows 2008 (same as the old server), and I have run phase 1 and phase 2 import of the tapes that have already been read. At this point I expected to be able to restore the files but I cannot find any backups to restore.

I am not a Symantec user normally (TSM specialist), so I may well be missing something that's obvious to you guys. Are there things that have to match between the old and new environments that I did not mention? Or do I perhaps have to grant permission to restore the client's data to the new server?

Any advice would be much appreciated.

7.1.x and Earlier
Backup and Recovery
NetBackup
Restore
Troubleshooting
Windows Server (2003-2008)
  • StefanosM's avatar
    StefanosM
    Level 6
    10 years ago

    The most frequent user error is to incorectly select the server or the policy under the file -> select clients and policy types

    There are 4 selections

    • NetBackup server  (always the master server)

    • Source client

    • Destination client

    • Policy type  (must be the same with the bpolicy that run the backup

    also check that the restore type is "restore from normal backups"

     

    https://www.veritas.com/support/en_US/article.000073068

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    What are the results of the import jobs showing? They would show the images found e.g. clientname_unixtime

     

    You can run the following from CLI to check if there are images

    bpimagelist -d 01/01/1970 -L

    Or just check in the GUI > Catalog section specifying a suitlable date.

     

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Do you have any of the Import logs still available?

    The Results screen of the Imports will help.

    There are 3 things needed in order to browse or restore:
    Client name (exactly as written in the backup image - Client1 != client1 != client1.fqdn)
    Policy type - e.g.  MS-Windows for Windows clients, Standard for Unix/Linux clients
    Backup date or period to browse.

    If we can see one of the Import logs, it will help to point you in the right direction.

  • jongudm's avatar
    jongudm
    Level 2
    10 years ago

    Thanks for looking into this.

    One thing I forgot to mention was that the Netbackup server crashed, apparently shortly after the import finished this morning. The errors associated with it started turning up during the import, but after some of the backups had (according to the Results screen, which I was watching for the first three hours) been successfully completed. The errors were like the following:

    Faulting application name: NBConsole.EXE, version: 7.1.2011.203, time stamp: 0x4d4b25be
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c40f2
    Faulting process id: 0xd10
    Faulting application start time: 0x01d105a1235349ae
    Faulting application path: C:\Program Files\Veritas\NetBackup\bin\NBConsole.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 7b7d84fb-7194-11e5-98ea-6eae8b6209a1

  • WVT's avatar
    WVT
    Level 4
    10 years ago
    Install service packs at the very least on windows box and latest windows updates and drivers to stop crashes. Only requirement is that NBU version is the same so it may be easier to use more modern version of windows....i.e. 2012. You could also try running sfc , system file checker, to check for corrupt windows files, but you probably have better shot with service packs and updates.
  • jongudm's avatar
    jongudm
    Level 2
    10 years ago

    The restore is now running, once I chose Restore from Backup Exec all the files were visible.

    Thank you very much for your help!

  • CRZ's avatar
    CRZ
    Level 6
    10 years ago

    I think this is the TechNote Marianne's referencing above:

    Restoring from Backup Exec backups
     http://veritas.com/docs/000073035

    I'm not TOTALLY sure which manual this is from (or if it's even in the manual any more as BETR is slowly disappearing).