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eagle470's avatar
eagle470
Level 3
13 years ago
Solved

Trouble with Veritas 6.5.3

OK, before you go saying I need to upgrade, I can't. We are in the middle of implementing a new product, I walked in last week and things were broken since well before I got here. To top that support ran out back in October.

 

Heres the problem. I have a client server that won't allow access by the Master. When I try to connect from the master I get and error 46. When the job tries to run at night it spits out an error 59. I have tried: (1) Unistalling and reinstalling the client (2) setting the services to automatically attempt restart upon failure (3) create a new Local account, give it local admin and backup operator rights and set it to run the 'Netbackup Client Service (4) I can see through the system event logs that the PBX service was randomly stopping, I solved that by uninstalling, rebooting, reinstalling. Still no luck. 

 

The client and master are on different domain (trust is configured), and can only talk when FQDN is used for PING. So I have them configured to talk in the client software using FQDN. 

 

Current config:

Client: webSERV1.clientdomain.com

Master: BackupMASTER.masterdomain.com

 

Set to use FQDN to talk to each other, encryption is disabled as is the Network Access Control service. The Private Branch Exchange service is staying up 100% of the time. the Client service is set to use the account 'webSERV1\netbackupadmin' with local admin privelages and backup operators privelages. 

 

The log is below:

 

01:19:03.312 [5600.3140] <2> bpcd main: offset to GMT 18000
01:19:03.312 [5600.3140] <2> bpcd main: Got socket for input 504
01:19:03.312 [5600.3140] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.3201 TO AAA.DDD.EEE.70.13724
01:19:03.312 [5600.3140] <2> bpcd main: setup_sockopts complete
01:19:03.312 [5600.3140] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 3201
01:19:03.312 [5600.3140] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:19:09.000 [5600.3140] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:19:09.000 [5600.3140] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:19:09.000 [5600.3140] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:19:09.000 [5600.3140] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
01:19:09.000 [5600.3140] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
01:19:09.000 [5600.3140] <2> bpcd main: output socket port number = 1
01:19:09.000 [5600.3140] <2> bpcd main: Duplicated vnetd socket on stderr
01:19:09.000 [5600.3140] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
01:19:09.000 [5600.3140] <2> bpcd main: VERBOSE = 0
01:19:09.000 [5600.3140] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
01:19:09.000 [5600.3140] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
01:19:09.000 [5600.3140] <16> bpcd main: Server access denied
01:19:15.578 [5164.2396] <2> bpcd main: offset to GMT 18000
01:19:15.578 [5164.2396] <2> bpcd main: Got socket for input 512
01:19:15.578 [5164.2396] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.3393 TO AAA.DDD.EEE.70.13724
01:19:15.578 [5164.2396] <2> bpcd main: setup_sockopts complete
01:19:15.578 [5164.2396] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 3393
01:19:15.578 [5164.2396] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:19:15.578 [5164.2396] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:19:15.578 [5164.2396] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:19:15.578 [5164.2396] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:19:15.578 [5164.2396] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
01:19:15.578 [5164.2396] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
01:19:15.875 [5164.2396] <2> bpcd main: output socket port number = 1
01:19:16.093 [5164.2396] <2> bpcd main: Duplicated vnetd socket on stderr
01:19:16.093 [5164.2396] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
01:19:16.093 [5164.2396] <2> bpcd main: VERBOSE = 0
01:19:16.093 [5164.2396] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
01:19:16.093 [5164.2396] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
01:19:16.093 [5164.2396] <16> bpcd main: Server access denied
01:56:35.453 [4776.5676] <2> bpcd main: offset to GMT 18000
01:56:35.453 [4776.5676] <2> bpcd main: Got socket for input 508
01:56:35.453 [4776.5676] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.3276 TO AAA.DDD.EEE.70.13724
01:56:35.453 [4776.5676] <2> bpcd main: setup_sockopts complete
01:56:35.453 [4776.5676] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 3276
01:56:35.453 [4776.5676] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:56:41.718 [4776.5676] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:56:41.718 [4776.5676] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
01:56:41.718 [4776.5676] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
01:56:41.718 [4776.5676] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
01:56:41.718 [4776.5676] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
01:56:41.718 [4776.5676] <2> bpcd main: output socket port number = 1
01:56:41.718 [4776.5676] <2> bpcd main: Duplicated vnetd socket on stderr
01:56:41.718 [4776.5676] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
01:56:41.718 [4776.5676] <2> bpcd main: VERBOSE = 0
01:56:41.718 [4776.5676] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
01:56:41.718 [4776.5676] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
01:56:41.718 [4776.5676] <16> bpcd main: Server access denied
02:11:29.156 [4536.1648] <2> bpcd main: offset to GMT 18000
02:11:29.156 [4536.1648] <2> bpcd main: Got socket for input 504
02:11:29.156 [4536.1648] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.4279 TO AAA.DDD.EEE.70.13724
02:11:29.156 [4536.1648] <2> bpcd main: setup_sockopts complete
02:11:29.156 [4536.1648] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 4279
02:11:29.156 [4536.1648] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:11:29.156 [4536.1648] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:11:29.156 [4536.1648] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:11:29.156 [4536.1648] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:11:29.156 [4536.1648] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
02:11:29.156 [4536.1648] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
02:11:29.359 [4536.1648] <2> bpcd main: output socket port number = 1
02:11:29.578 [4536.1648] <2> bpcd main: Duplicated vnetd socket on stderr
02:11:29.578 [4536.1648] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
02:11:29.578 [4536.1648] <2> bpcd main: VERBOSE = 0
02:11:29.578 [4536.1648] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
02:11:29.578 [4536.1648] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
02:11:29.578 [4536.1648] <16> bpcd main: Server access denied
02:23:39.015 [5208.1772] <2> bpcd main: offset to GMT 18000
02:23:39.015 [5208.1772] <2> bpcd main: Got socket for input 512
02:23:39.015 [5208.1772] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.4819 TO AAA.DDD.EEE.70.13724
02:23:39.015 [5208.1772] <2> bpcd main: setup_sockopts complete
02:23:39.015 [5208.1772] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 4819
02:23:39.015 [5208.1772] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:23:45.656 [5208.1772] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:23:45.656 [5208.1772] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:23:45.656 [5208.1772] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:23:45.656 [5208.1772] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
02:23:45.656 [5208.1772] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
02:23:45.656 [5208.1772] <2> bpcd main: output socket port number = 1
02:23:45.656 [5208.1772] <2> bpcd main: Duplicated vnetd socket on stderr
02:23:45.656 [5208.1772] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
02:23:45.656 [5208.1772] <2> bpcd main: VERBOSE = 0
02:23:45.656 [5208.1772] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
02:23:45.656 [5208.1772] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
02:23:45.656 [5208.1772] <16> bpcd main: Server access denied
02:35:44.828 [4880.5676] <2> bpcd main: offset to GMT 18000
02:35:44.828 [4880.5676] <2> bpcd main: Got socket for input 508
02:35:44.828 [4880.5676] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.1749 TO AAA.DDD.EEE.70.13724
02:35:44.828 [4880.5676] <2> bpcd main: setup_sockopts complete
02:35:44.843 [4880.5676] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 1749
02:35:44.843 [4880.5676] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:35:44.843 [4880.5676] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:35:44.843 [4880.5676] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:35:44.843 [4880.5676] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:35:44.843 [4880.5676] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
02:35:44.843 [4880.5676] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
02:35:45.140 [4880.5676] <2> bpcd main: output socket port number = 1
02:35:45.375 [4880.5676] <2> bpcd main: Duplicated vnetd socket on stderr
02:35:45.375 [4880.5676] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
02:35:45.375 [4880.5676] <2> bpcd main: VERBOSE = 0
02:35:45.375 [4880.5676] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
02:35:45.375 [4880.5676] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
02:35:45.375 [4880.5676] <16> bpcd main: Server access denied
02:48:05.421 [5408.2880] <2> bpcd main: offset to GMT 18000
02:48:05.421 [5408.2880] <2> bpcd main: Got socket for input 504
02:48:05.421 [5408.2880] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.2477 TO AAA.DDD.EEE.70.13724
02:48:05.421 [5408.2880] <2> bpcd main: setup_sockopts complete
02:48:05.421 [5408.2880] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 2477
02:48:05.421 [5408.2880] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:48:11.578 [5408.2880] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:48:11.578 [5408.2880] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
02:48:11.578 [5408.2880] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
02:48:11.578 [5408.2880] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
02:48:11.578 [5408.2880] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
02:48:11.593 [5408.2880] <2> bpcd main: output socket port number = 1
02:48:11.593 [5408.2880] <2> bpcd main: Duplicated vnetd socket on stderr
02:48:11.593 [5408.2880] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
02:48:11.593 [5408.2880] <2> bpcd main: VERBOSE = 0
02:48:11.593 [5408.2880] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
02:48:11.593 [5408.2880] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
02:48:11.593 [5408.2880] <16> bpcd main: Server access denied
09:42:49.437 [5200.2836] <2> bpcd main: offset to GMT 18000
09:42:49.437 [5200.2836] <2> bpcd main: Got socket for input 512
09:42:49.437 [5200.2836] <2> logconnections: BPCD ACCEPT FROM AAA.BBB.CCC.200.3350 TO AAA.DDD.EEE.70.13724
09:42:49.437 [5200.2836] <2> bpcd main: setup_sockopts complete
09:42:49.453 [5200.2836] <2> bpcd peer_hostname: Connection from host BackupMASTER.masterdomain.com (AAA.BBB.CCC.200) port 3350
09:42:49.453 [5200.2836] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
09:42:55.578 [5200.2836] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
09:42:55.578 [5200.2836] <2> bpcd valid_server: comparing ohatapemgr and BackupMASTER.masterdomain.com
09:42:55.578 [5200.2836] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)
09:42:55.578 [5200.2836] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
09:42:55.578 [5200.2836] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
09:42:55.578 [5200.2836] <2> bpcd main: output socket port number = 1
09:42:55.578 [5200.2836] <2> bpcd main: Duplicated vnetd socket on stderr
09:42:55.578 [5200.2836] <2> bpcd main: <---- NetBackup 6.5 0 ------------initiated
09:42:55.578 [5200.2836] <2> bpcd main: VERBOSE = 0
09:42:55.578 [5200.2836] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
09:42:55.578 [5200.2836] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
 
09:42:55.578 [5200.2836] <16> bpcd main: Server access denied
 
The crappy part of this is, I've had this fix work on three other systems no problem. 

 

 

7.1.x and Earlier
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Backing Up
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Troubleshooting
  • Marianne's avatar
    Marianne
    13 years ago

    We see the following on the opening post:

     

    02:48:11.578 [5408.2880] <4> bpcd valid_server: BackupMASTER.masterdomain.com is not a master server
    02:48:11.578 [5408.2880] <16> bpcd valid_server: BackupMASTER.masterdomain.com is not a media server either
     
    So compare the actual name that you see in client's bpcd log with SERVER entries in client's registry.

36 Replies

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  • mph999's avatar
    mph999
    Level 6
    13 years ago

     I coud be wrong, but this looks to be the issue ...

    01:19:09.000 [5600.3140] <2> hosts_equal: gethostbyname failed for BackupMASTER.masterdomain.com: The requested name is valid, but no data of the r (0)

    Seems to be some name resolution issue  - gethostbyname is a OS system call, it appears to be failing in some way.

    Martin

  • eagle470's avatar
    eagle470
    Level 3
    13 years ago

    OK, so the systems have been added to each others host files, and still an issue. Thoughs on what else I could look at?

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    OK, has the log chaged ?

    As a change has been made, have to recheck the log I'm afraid ...

    Martin

  • eagle470's avatar
    eagle470
    Level 3
    13 years ago

    Negative, I kinda forgot about the host file thing. I did that late last night. I'm a little burned out on this issue here.

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    OK, from the master run:

    /usr/openv/netbackup/bin/support/nbdna - the output location of the logs is given when it finishes.

    Might not tell us anything new, but until we run it we will not know.

    Martin

  • eagle470's avatar
    eagle470
    Level 3
    13 years ago

    The master is a windows 2003 server. how do I run that command?

  • Will_Restore's avatar
    Will_Restore
    Level 6
    13 years ago

    On Windows systems, the directory path to this command is <install_path>\NetBackup\bin\support\nbdna

     

    <install_path>  is typically C:\Program Files\

     

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    ... try ....\netbackup\bin\support directory.

    Go from the command line, and thinking about is, run

    nbdna -phase 2

    If the command is not there download from here :

     

    http://www.symantec.com/docs/TECH125454

    M

  • AAlmroth's avatar
    AAlmroth
    Level 6
    13 years ago

    Is the master in fact listed as a valid server in the NBU config on the client. Checking the log, it seems to successfully lookup the name, but it compares to a completely different name.

    So on the client, what does the master server entry say in the BAR GUI?

    /A

     

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    Opps, spot the mistake, run the nbdna from the client ...