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Mastana420's avatar
Mastana420
Level 5
10 years ago
Solved

Unable to activate media server after IP change

Hi

 

Running environment:

Master Server: Netbackup version 7.6.0.3 running on Red Hat Linux 6

Media Server: netbackup version 7.6.0.4 running on Red Hat Linux 6

 

We have changed the IP address of the media server, and after the change we are able to ping the media server from the master, and vice versa. I even see Media server under Host properties as connected. But Under Devices - Media Server, i am unable to Activate the media server. It fails with error EMM database error 196. Can someone please guide me as to how i can resolve this issue? This is urgent so quick reply is appreciated. Thanks.

7.6
Backing Up
Backup and Recovery
Linux
NetBackup
  • Marianne's avatar
    Marianne
    10 years ago

    Have you refereshed NBU host cache after the IP change?

    On master server, run:
    bpclntcmd -clear_host_cache

    Test connectivity with:

    bptestbpcd -host <media-server> -debug -verbose

5 Replies

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Have you refereshed NBU host cache after the IP change?

    On master server, run:
    bpclntcmd -clear_host_cache

    Test connectivity with:

    bptestbpcd -host <media-server> -debug -verbose

  • Mastana420's avatar
    Mastana420
    Level 5
    10 years ago

    I ran over that command, but i was not sure wheter i could run this clear cache command on a running environment?