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SimonBradbury's avatar
SimonBradbury
Level 1
5 years ago

Unable to connect to client. the vnetd proxy encountered an error

I installed the windows client on an SQL server. I was on a support call and the agent said it was ok to skip the cert generation as it wouldn't connect. Afterwards I couldn't get the client to connect properly. on Investigation I discovered that somone had removed the netbackup VLAN. I have added the new NIC assigned IP and ran the command to generate a cert successfully. However I since discovered that all other clients have a -bkup extension to their name and have entries in their hosts file and on the master server appliance which point to the -bkup name and to use the netbackup vlan IP rather than the normal host IP. I now have both entries listed in the console under Host properties, clients. I get "the vnetd proxy encountered an error" message when I click on either of them.

I assume it might be the cert should be regenerated for hostname-bkup rather than just hostname but I'm unsure how to do this of if this really is my problem.

  • quebek's avatar
    quebek
    Moderator
    5 years ago

    Hi

    From this client run nbcertcmd -getcerfiticate -token xxxx -force

    that should do the trick - I am hoping that the NBU client is using -bkup interface to 'talk' to NBU master... and the DNS or hosts is pointing to correct IP/name...

    Not sure if you will not have to do this:

    nbcertcmd -revokecertificate -host client_name_old

    nbcertcmd -createToken -reissue -host client_name_old -name client_name_old_bck

  • pats_729's avatar
    pats_729
    Level 6
    5 years ago

    I dont see a reason why all clients now giving the same error ?

    check on master and Client

    bpclntcmd -pn -verbose

    nbcertcmd -hostselfcheck

    nbcertcmd -getCRL

    This has to return output for master and self certificates

  • Tape_Archived's avatar
    Tape_Archived
    Moderator
    5 years ago

    You should map the hostname-bkup to hostname under the Certificate Managment in the NetBackup console.

    Backup will only work if this host has a certificate and that matches with host-id registered with NetBackup master. Once the hostname is registered you just have to manually map the hostname-bkup or approve the mapping in the console if you see the request to approve it. NetBackup should detect the private IP of this host and asks you to map it point to the hostname's host-id.