Forum Discussion

NBUdemon's avatar
NBUdemon
Level 2
11 years ago

Unable to connect to selected NetBackup Host"xxxx"

Hi Guru's

Im pretty stuck as not able to access the NBU at all,

NBU Services not visible nor running

bpps -ls:

bpps -ls.PNG

This is the initial error being projected:

nbu error.PNG

I've already checked the server and client entiries in registry

client entry in BAR

Host :master server and ip included

Services:all nbu services listed

Im quite panicked now as the server hold very critical backups

 

Thank you so much Guru's in advance

7 Replies

  • All this started when the backups started to fail with error 219: Storage unit unavailable

    Drives frequently going down

    When we were in midst of troubleshooting

    This suddenly happened

  • Assume this is your Netbackup master, do you mean no services is running at all? What NBU version & patch level?

    Check your license first, make sure they're still valid and not expired by:

    \netbackup\bin\admincmd\bpminlicense -verbose

    And it looks like you're login as user 'aslsupport" to launch the NBU services, are you sure that user has that privilege?

  • I am curious about this:

    client entry in BAR

    Please explain?
    Are you saying that a Client's hostname appear as Client Name instead of the Master's hostname?

    Please show us output of these commands:
    bpclntcmd -self
    bpgetconfig -M <master>
    (Please copy the text output rather than taking a screenshot. You can the change names to something like 'Master' or Media1' or Client1', etc...)

     

    Which NBU version is this?

  • Anything obviously wrong with the server, like maybe theres a full filesystem? Or a networking issue?

    Jim

  • Too little info to go on to give an idea.

    Is this the Master? If so what Version of NBU and what OS?

    When you restart NetBackup, what processes are up (lets see bpps output), if lots of daemons are down, lets see the bprd log and the system log.

    Any network issues? DNS servers down? Filesystems full?

  • Dear Guru's,

     

    Apologies on the delayed reply,

    This issue was fixed after reinstalled NBU

    Seems there were some corrupted registry after someone mistakenly performed an KB Patch update on the OS

    I Sincerely Appreciate and Thank All of you who were whilling to assist without hestitation

    Thank you Team!

    Bestest Regards

     

  • Wow! Thanks for letting us know! Even if it is 6 months later....