Unable to connect to the EMM server error(77)

Please post output of all of these commands from cmd:

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

See this post for similar issue:

https://www-secure.symantec.com/connect/forums/nbu7506-nbemmcmd-hangs#comment-9341851

 

Not sure why you posted the screenshots in a totally unrelated discussion?

https://www-secure.symantec.com/connect/forums/nbu7506-nbemmcmd-hangs#comment-9398011

Please try to copy text rather than taking screenshots? It is a lot easier to read text...

Please post output of all of the commands that I have asked for above.
It seems that your master server has problems with own name lookup with the multiple interfaces and IP addresses. You are connected to wireless network as well as LAN cable. If both IP adresses resolve to same hostname, EMM will get 'confused'. See the link that I have referred to above. Different IP adresses on the same server should be bound to different hostnames - either local hosts file or DNS.
One more thing - NBU needs IP addresses on Servers to be fixed. 

Please also tell us more about your installation?
NBU is not supported as Master server on Windows 7.
Or have you installed NBU in a VM on your laptop?

If you have installed NBU in a VM, you need to open cmd in the master server VM and collect all of the output that I have asked for in the previous post.

PS: Best to post here and not via email. I help on the forums for the good of the greater community and is not always online over weekends.

Hi!

I am installed Netbackup 7.5 on windows 7 64bit on dell laptop

I installed loopback adopter and specified the ip address

and wireless network adopter it has no ip address it takes the ip address automatically

 

Below are the what u have asked outputs

please see on resolve my problem

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

 

1>HOSTNAME

     HOSTNAME : KBN-PC

 

2> IPCONFIG /ALL

    -------OUTPUT-----

C:\Users\KBN>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : KBN-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : Belkin

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Loopback Adapter

   Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c86:c11d:aca4:9931%19(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.4.111(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.4.1

   DHCPv6 IAID . . . . . . . . . . . : 335675468

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

   Physical Address. . . . . . . . . : 78-45-C4-A7-7F-2C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c25:6aec:96cc:4133%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 02, 2013 10:10:29 AM

   Lease Expires . . . . . . . . . . : Tuesday, December 09, 2149 5:58:08 PM

   Default Gateway . . . . . . . . . : 192.168.2.1

   DHCP Server . . . . . . . . . . . : 192.168.2.1

   DHCPv6 IAID . . . . . . . . . . . : 293882869

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A2

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{8DD46E7A-6CBD-45DE-B2F9-6E6C5125DA93}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.Belkin:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter 6TO4 Adapter:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Reusable ISATAP Interface {854C12B6-B677-4BFC-BCB1-F811E2874C2E

 

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%26(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{9497FC18-A379-4C19-B83D-BB1FDD4E458A}:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.4.111%21(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{F975AB0A-25B8-4051-9745-EAA7CD6B2BF3}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

 

3> bpclntcmd -self 

 

     -------OUTPUT-----

 

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -self

gethostname() returned: kbn-pc

host kbn-pc: kbn-pc at 192.168.4.111

aliases:     kbn-pc     192.168.4.111

 getfqdn: No such file or directory

 

4>       nbemmcmd -listhosts -verbose

      ------OUTPUT-----

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -listhosts -verbose

NBEMMCMD, Version: 7.5

 

 

 

5>  nbemmcmd -getemmserver

 

     ---output---

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -getemmserver

NBEMMCMD, Version: 7.5

 

 

 

 

Hi!

I am installed Netbackup 7.5 on windows 7 64bit on dell laptop

I installed loopback adopter and specified the ip address

and wireless network adopter it has no ip address it takes the ip address automatically

 

Below are the what u have asked outputs

please see on resolve my problem

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

 

1>HOSTNAME

     HOSTNAME : KBN-PC

 

2> IPCONFIG /ALL

    -------OUTPUT-----

C:\Users\KBN>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : KBN-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : Belkin

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Loopback Adapter

   Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c86:c11d:aca4:9931%19(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.4.111(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.4.1

   DHCPv6 IAID . . . . . . . . . . . : 335675468

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

   Physical Address. . . . . . . . . : 78-45-C4-A7-7F-2C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c25:6aec:96cc:4133%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 02, 2013 10:10:29 AM

   Lease Expires . . . . . . . . . . : Tuesday, December 09, 2149 5:58:08 PM

   Default Gateway . . . . . . . . . : 192.168.2.1

   DHCP Server . . . . . . . . . . . : 192.168.2.1

   DHCPv6 IAID . . . . . . . . . . . : 293882869

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A2

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{8DD46E7A-6CBD-45DE-B2F9-6E6C5125DA93}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.Belkin:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter 6TO4 Adapter:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Reusable ISATAP Interface {854C12B6-B677-4BFC-BCB1-F811E2874C2E

 

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%26(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{9497FC18-A379-4C19-B83D-BB1FDD4E458A}:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.4.111%21(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{F975AB0A-25B8-4051-9745-EAA7CD6B2BF3}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

seems another post from OP for same on going issue

https://www-secure.symantec.com/connect/forums/unable-connect-emm-server-77-1

 

Windows 7 is desktop family operating system, NBU was never meant to run as master/media server on Desktop OS. You can install Remote Admin Console/or Java console though.

 

Try below TN and check if it helps

nbemmcmd commands return no output?

 

Can we take a step back:

What exactly did you install on your Windows 7 laptop?

Master?

Media?

Admin console?

The blank nbemmcmd output makes me think that you have installed Admin Console, right?

What is the purpose of this installation?

As we have pointed out, NBU master server is not supported on Windows 7.
All you can do with Admin Console is to manage a functioning master server.

 

Hi!

  I reinstall netbckup server (i INSTALLED master server ONLY) in my windows 7 laptop

now i am getting error like UNABLE TO RETRIVE VERSION OF THE  SERVER "KBN-PC".

what i have to do it.

As per your disscussion windows 7 is not supported for NBU server 7.5,

So on which platform i have to install i want to install for practice purpose because i am learning nbu 7.5.

please let me know the installation steps.

And any body have NETBACKUP 7.5 ADMINISTRATION FUNDAMENTALS GUIDE LIKE HANDS ON PRACTICE PLEASE SEND TO THE MY MAIL LIKE

kbnaidu13@gmail.com

 

Thanks

 

KBN

 

 

 

Hi revaroo!

 

Thankq so much for great reply.

It is not possible for windows 7 use for both master and clint server?

 

m

No. Windows 7 for client only.