Unable to connect to the NetBackup Web Management Console service: Connection refused.
Hello,
We have a problem similar to : https://www.veritas.com/support/en_US/article.100033849
We have been also through this : https://www.veritas.com/support/en_US/article.100044280 no luck
Its a clustered master.
on the active node we can see that nbatd is started and running.
NBU version 8.0.
nbwmc is started with an account which has ad domain account that has administrative rights on the os.
both master's OS are on Windows.
in the catalina logs we have these messages :
12-Mar-2020 00:00:28.942 SEVERE [https-pbx-1556-Acceptor-0] org.apache.tomcat.util.net.jsse.JSSESocketFactory.getStore Failed to load keystore type JKS with path C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks due to Illegal character in opaque part at index 2: C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks
at java.net.URI.create(URI.java:852)
at java.net.URI.resolve(URI.java:1036)
Which leads to : https://www.veritas.com/content/support/en_US/doc/15179611-136359166-0/v135486128-136359166
and the solution is to verify if nbwmc is not running and then run it, but AIS, it is started and running.
the guide also says to do this :
On Windows:Install path\netbackup\wmc\bin\configureWebServerCerts -addExternalCert -nbHost -certPath file_path -privateKeyPath file_path -trustStorePath file_path
Could you please tell me where am I going to find : -certPath, -privateKeyPath & -trustStorePath ?
Thank you
Hello Bessam (CA ;] )
Thank you for your reply and for reminding me to mark this as solved.
After long hours with Veritas Support (BL) we found out that creating of certain files was not successfull when executing the command configurecerts (path is not found) this was due to specified path for tomcatcred &websvcerts & nbcertservice that was missing and we didn't get any info from catalina logs (empty)
we corrected that by copying the folder D:\veritas\Netbackup\var\global\vxss from the cluster path to local path F:\veritas\Netbackup\var\global\vxss (reminder:this is a clusterd master) , the first issue then was sorted and catalina logs started writing.
then, we had to do again the command configurecerts but this time it was failing with stating files were busy.
and after a long day, we found out that there were 3 processes associated with nbwebuser which was not getting terminated so we terminated them and did a little mini reset of certificates (fetched CA certificate for cluster and node) then go through the commands from the TN below :
https://www.veritas.com/support/en_US/article.100044601
