Forum Discussion

vmman's avatar
vmman
Level 3
5 years ago

unable to do phase1 import for tapes

Hello,

we are unable to do phase 1 import for the tapes. we get below error.

21:19:49 INF - Found existing image information for client abc, policy abc_VM_Tape, and schedule Full, done on 04/23/2020 17:02:03.
21:19:49 WRN - Cannot import client abc, policy abc_VM_Tape, and schedule Full, copy 1 fragment 1 already exists. Skipping this image.

 

even though there is no copy in netbackup\db\images folder created for this image.

Please help!

    • vmman's avatar
      vmman
      Level 3

      Hello Thiago,

      I have checked this and was wondering how can I access the EMM database. Furthermore, when I am running phase 2 for this image I am getting below error:

      "This image was not created with TIR information" "TIR information doesn't exist for this backup"

      How can I get the TIR information as I am unable to do phase 2 without this.

      Please any help will be appreciated.

      • Marianne's avatar
        Marianne
        Level 6

        vmman 

        Bear in mind that phase 1 creates header information. 
        As from NBU 7.5, header files are no longer stored in db\images folder, they are stored in the EMM database.

        Phase 2 will build the 'files' info in images folder. 

        The message says that the image headers already exist in the EMM database. 

        To see what is EMM database, use bpimagelist command. 
        e.g.
        bpimagelist -U -client abc -policy abc_VM_Tape -d 04/23/2020 -e 04/24/2020

        Don't worry about TIR - it's just a message saying that the backup was taken without TIR. 

        Have you tried phase 2 import?