Forum Discussion

tsysadmin's avatar
tsysadmin
Level 3
2 months ago
Solved

Unable to get new clients online

Hello all,

We recently replaced our clients and was unable to see them online from NetBackup console. We talked to support and was able to obtain host certificate (using -getCertificate).

New client certificates are now added into Certificate Management (Security Mangement ->Certificate Management) as well as Host Management. 

However, we are still seeing the new client offline from Host properties -> Clients. What else can we do?

 

 

  • tsysadmin's avatar
    tsysadmin
    29 days ago

    Hello davidmoline,

    Thank you. Support asked me to check below registry and we found that wrong master server name was entered. Most probably this was entered during the client installation. Thanks for the info shared.

    HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config -> server key

  • kiyan's avatar
    kiyan
    Level 6
    2 months ago

    check the master/media is able to reach client (by name and IP) and same from client side.

    follow what davidmoline mentioned above

  • davidmoline's avatar
    davidmoline
    Level 6
    2 months ago

    Hi tsysadmin 

    My first thought is you have a local firewall on the client blocking port 1556. The outbound connection to get the certificate worked. 

    Check that out first, then try using bptestbpcd from the master (with verbose first) to see if the master is able to actually initiate the connection. If the firewall issue is not the cause, the copy the output from the bptestbpcd command (and add the verbose option too).

    Cheers

     

    • tsysadmin's avatar
      tsysadmin
      Level 3
      29 days ago

      Hello davidmoline,

      Thank you. Support asked me to check below registry and we found that wrong master server name was entered. Most probably this was entered during the client installation. Thanks for the info shared.

      HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config -> server key