Unable to restore files (ndmp) using Veritas netbackup 6.5
Hello Guys,
I would like to ask assistance regarding the issue we encountered. Our restore jobs always fails. Unfortunately, Veritas netbackup 6.5 is already end of support from symantec. Please see logs below. I can also provide you additional logs if needed.
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Job Deatails Logs:
07212015 151106 - begin Restore
07212015 151106 - media needed P30900
07212015 151106 - media needed P30068
07212015 151106 - media needed P30925
07212015 151106 - media needed P30901
07212015 151106 - restoring from image atp4nfs02P_1425571206
07212015 151107 - connecting
07212015 151107 - connected; connect time 00000
07212015 151107 - started process bptm (pid=15570)
07212015 151108 - requesting resource P30068
07212015 151110 - started process bptm (pid=15570)
07212015 151110 - mounting P30068
07212015 151112 - Error bptm (pid=15570) error requesting media, TpErrno = Robot operation failed
07212015 151109 - granted resource P30068
07212015 151109 - granted resource atp4nfs02P-drive
07212015 151112 - current media P30068 complete, requesting next media atp4nfs02P-driveInfinity_PoolP30068
07212015 151140 - started process bptm (pid=15570)
07212015 151140 - mounting P30068
07212015 151139 - granted resource P30068
07212015 151139 - granted resource atp4nfs02p-dr
07212015 151225 - mounted P30068; mount time 00045
07212015 151225 - positioning P30068 to file 3
07212015 151305 - positioned P30068; position time 00040
07212015 151305 - begin reading
07212015 163246 - started process bptm (pid=15570)
07212015 163246 - mounting P30900
07212015 163244 - current media P30068 complete, requesting next media atp4nfs02p-drP30900
07212015 163245 - granted resource P30900
07212015 163245 - granted resource atp4nfs02P-drive
07212015 163255 - Error bptm (pid=15570) error requesting media, TpErrno = Robot operation failed
07212015 163255 - current media P30900 complete, requesting next media atp4nfs02P-driveInfinity_PoolP30900
07212015 163327 - granted resource P30900
07212015 163327 - granted resource atp4nfs02p-dr
07212015 163329 - started process bptm (pid=15570)
07212015 163329 - mounting P30900
07212015 163411 - mounted P30900; mount time 00042
07212015 163411 - positioning P30900 to file 1
07212015 163411 - positioned P30900; position time 00000
07212015 163411 - begin reading
07212015 164114 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164114 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164114 - Error ndmpagent (pid=15569) MoverGetState called with no session
07212015 164114 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164114 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164114 - Error ndmpagent (pid=15569) MoverGetState called with no session
07212015 164114 - Error ndmpagent (pid=15569) NDMP restore failed from path voldata
07212015 164115 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164115 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164115 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164115 - Error ndmpagent (pid=15569) MoverGetState called with no session
07212015 164115 - Error ndmpagent (pid=15569) Connection was closed but has not yet been destroyed.
07212015 164116 - Error bpbrm (pid=15559) client restore EXIT STATUS 23 socket read failed
07212015 164117 - restored from image atp4nfs02P_1425571206; restore time 13011
07212015 164117 - end Restore; elapsed time 13011
the restore failed to recover the requested files (5)
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root@backupsp01 # /usr/openv/volmgr/bin/vmoprcmd -hoststatus
CURRENT HOST STATUS
Host backupsp01 is ACTIVE
root@abackupsp01 # /usr/openv/volmgr/bin/vmoprcmd
HOST STATUS
Host Name Version Host Status
========================================= ======= ===========
backupsp01 650000 ACTIVE
PENDING REQUESTS
<NONE>
DRIVE STATUS
Drive Name Label Ready RecMID ExtMID Wr.Enbl. Type
Host DrivePath Status
=============================================================================
HP.ULTRIUM3-SCSI.000 Yes Yes P30829 P30829 Yes hcart3
backupsp01 /dev/rmt/2cbn ACTIVE
HP.ULTRIUM3-SCSI.001 Yes Yes P30524 P30524 Yes hcart3
backupsp01 /dev/rmt/4cbn ACTIVE
HP.ULTRIUM3-SCSI.004 Yes Yes P30892 P30892 Yes hcart3
backupsp01 /dev/rmt/0cbn ACTIVE
atp4nfs02P-drive No No No hcart3
backupsp01 rst1l (atp4nfs02P) TLD
backupsp01 nrst1a (atp4nfs02P) TLD
atp4nfs02p-dr No No No hcart3
backupsp01 rst0l (atp4nfs02P) SCAN-TLD
backupsp01 nrst0a (atp4nfs02P)
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I would appreciate your comments and suggestions.
Thank you very much in advance.
Hi, this issue has been resolved.
I am very much thankful to one symantec support engr for the continuous support even our nbu (6.5) is EOS.
This was her findings:
"we found that drive 5 [atp4nfs02P-drive] contains stuck tape P30749.
Please make sure you remove the stuck tape and move it to appropriate slot.
Also for testing purpose I had moved media P30068 to drive 3. Please move the tape back to the slot.
Then stop and restart nbu services.
Once done test a restore."
After all, restore jobs were successful. Im just confused why error and logs are different from the real case. It should say there's a stucked tape. Anyway..thanks!!
