Forum Discussion

Ashish_patil_Sy's avatar
Ashish_patil_Sy
Level 2
16 years ago

Unable to see the exchange information store.

Setup.
Master Server 6.5.3
Windows server 2003
Client 6.5.3
Windows server 2003
Exchange 2007.

Trying to backup exchange mailboxes but they are failing with status 41 and this is failing only when he runs the fullbackups the differential backups are running fine.
The exchange server is clustered.
And the information store backups run fine.
On BAR FOUND that the customer was not able to not see the information store and was also not able to see anything after expanding the exchange maiboxes.
Than tried creating a test account gave the domain admin credentials,also assinged the exchange server role, activated the mailbox, after that started the netbackup services with the new test account but still was not able to expand the exchange mailboxes and was also not able to see the information store.

Also asked him to do a failover of his cluster.


Please help.

 

7.1.x and Earlier
Backup and Recovery
MS Exchange
NetBackup
  • scorpy_582's avatar
    scorpy_582
    Level 6
    16 years ago
    Hi Ashish,


    Status 41 is usually a network error.

    Here is a comprehensive guide:
    http://seer.entsupport.symantec.com/docs/277695.htm

    Sometimes this error is misleading and could be because of something else.
    Were these backups running fine? Was there anything changed recently?
    Make sure that the client is configured as the virtual name
    Check the bpbrm log from the media server to get some more errors.
    run bperror -problems ..



  • Giroevolver's avatar
    Giroevolver
    Level 6
    16 years ago
    It does sound like a permissions issue to me. I dont know about exchange 2007 but in 2003 the backup account needs Exchange admin permissions. Try adding the user to exchange full admins and see if that works.
  • Shyam16's avatar
    Shyam16
    Level 3
    16 years ago
    Lookis like the configuration issue, I would suggest reading the doc.

    http://seer.entsupport.symantec.com/docs/316982.htm

  • schmaustech's avatar
    schmaustech
    Level 5
    16 years ago
    Can we clarify a couple of things:

    1) Is this an information store backup or a mailbox backup of Exchange 2007?  Depending on which type will determine what type of permissions are required.  Further, if it is only a information store backup, you do not need to be able to see the mailboxes in BAR.
    2) You mention that incrementals work but fulls do not?  If any type if working, then I would conclude that permissions are set correct.
    3) Is this a CCR cluster?
    4) Are you able to get a filesystem backup of this server or does that error with a status 41 as well?

    I would create the following log directories on the Exchange server:

    C:\Program files\VERITAS\Netbackup\logs\bpbkar

    Run the backup job and then see if you are seeing TCP 10054/10053 in the log.

    Status 41 errors could be a variety of things:

    -Fragmented drive
    -Antivirus running at same time of backup
    -NIC driver 
    -NIC hardware
    -Duplexing/Speed

    The bpbkar log will help determine exactly why the failure is happening whether permissions or network issue.

    Regards,

    Benjamin Schmaus