Hi, I installed netbackup 6.5.4 on window VM server. When i stop start the NBU services getting below error. What i do to. D:\Program Files\Veritas\NetBackup\bin>bpdown -v -f NetBackup 6.5 -- Shutdown Utility Shutting down services > NetBackup Service Monitor > NetBackup Service Monitor -- NOT STOPPED > NetBackup Storage Lifecycle Manager > NetBackup Storage Lifecycle Manager -- NOT STOPPED > NetBackup Key Management Service > NetBackup Key Management Service -- NOT STOPPED > BMR Master Service > BMR Master Service -- NOT STOPPED > NetBackup Vault Manager > NetBackup Vault Manager -- NOT STOPPED > NetBackup Service Layer > NetBackup Service Layer -- NOT STOPPED > NetBackup Policy Execution Manager > NetBackup Policy Execution Manager -- NOT STOPPED > NetBackup Job Manager > NetBackup Job Manager -- NOT STOPPED > NdmpMoverListener > NdmpMoverListener -- NOT STOPPED > NetBackup Request Daemon > NetBackup Request Daemon -- NOT STOPPED > NetBackup Compatibility Service > NetBackup Compatibility Service -- NOT STOPPED > NetBackup Database Manager > NetBackup Database Manager -- NOT STOPPED > NetBackup Remote Manager and Monitor Service > NetBackup Remote Manager and Monitor Service -- NOT STOPPED > NetBackup Device Manager > NetBackup Device Manager -- NOT STOPPED > NetBackup Volume Manager > NetBackup Volume Manager -- NOT STOPPED > NetBackup Resource Broker > NetBackup Resource Broker -- NOT STOPPED > NetBackup Enterprise Media Manager > NetBackup Enterprise Media Manager -- NOT STOPPED > ASANYs_VERITAS_NB > ASANYs_VERITAS_NB -- NOT STOPPED > NetBackup Event Manager > NetBackup Event Manager -- NOT STOPPED > NetBackup Notification Service > NetBackup Notification Service -- NOT STOPPED > BMR Boot Service > BMR Boot Service -- NOT STOPPED > NetBackup SAN Client Fibre Transport Service > NetBackup SAN Client Fibre Transport Service -- NOT STOPPED > NetBackup INET Daemon > NetBackup INET Daemon -- NOT STOPPED Shutdown of one or more services failed. D:\Program Files\Veritas\NetBackup\bin>bpup -v -f NetBackup 6.5 -- Startup Utility Starting services > NetBackup INET Daemon > NetBackup INET Daemon -- NOT STARTED > NetBackup SAN Client Fibre Transport Service > NetBackup SAN Client Fibre Transport Service -- NOT STARTED > BMR Boot Service > BMR Boot Service -- NOT STARTED > NetBackup Notification Service > NetBackup Notification Service -- NOT STARTED > NetBackup Event Manager > NetBackup Event Manager -- NOT STARTED > ASANYs_VERITAS_NB > ASANYs_VERITAS_NB -- NOT STARTED > NetBackup Enterprise Media Manager > NetBackup Enterprise Media Manager -- NOT STARTED > NetBackup Resource Broker > NetBackup Resource Broker -- NOT STARTED > NetBackup Volume Manager > NetBackup Volume Manager -- NOT STARTED > NetBackup Device Manager > NetBackup Device Manager -- NOT STARTED > NetBackup Remote Manager and Monitor Service > NetBackup Remote Manager and Monitor Service -- NOT STARTED > NetBackup Database Manager > NetBackup Database Manager -- NOT STARTED > NetBackup Compatibility Service > NetBackup Compatibility Service -- NOT STARTED > NetBackup Request Daemon > NetBackup Request Daemon -- NOT STARTED > NdmpMoverListener -- NOT STARTED > NetBackup Job Manager > NetBackup Job Manager -- NOT STARTED > NetBackup Policy Execution Manager > NetBackup Policy Execution Manager -- NOT STARTED > NetBackup Service Layer > NetBackup Service Layer -- NOT STARTED > NetBackup Vault Manager > NetBackup Vault Manager -- NOT STARTED > BMR Master Service > BMR Master Service -- NOT STARTED > NetBackup Key Management Service > NetBackup Key Management Service -- NOT STARTED > NetBackup Storage Lifecycle Manager > NetBackup Storage Lifecycle Manager -- NOT STARTED > NetBackup Service Monitor > NetBackup Service Monitor -- NOT STARTED Start up of one or more services failed. D:\Program Files\Veritas\NetBackup\bin>bpps * MISTLIB01 12/30/13 13:38:57.383 COMMAND PID LOAD TIME MEM START dbsrv9 4896 0.000% 13.244 19M 12/24/13 16:25:25.473 nbemm 2928 0.000% 11.403 38M 12/24/13 16:26:51.362 bpinetd 4296 0.000% 3.868 8.7M 12/24/13 16:26:51.502 vmd 4412 0.000% 0.031 14M 12/24/13 16:26:51.542 bpdbm 4352 0.000% 25.537 13M 12/24/13 16:26:51.722 bpcompatd 4464 0.000% 1.591 10M 12/24/13 16:26:51.772 bpjobd 4156 0.000% 0.062 13M 12/24/13 16:26:51.802 nbsvcmon 1620 0.000% 0.109 14M 12/24/13 16:26:51.812 bprd 3884 0.000% 3.088 13M 12/24/13 16:26:52.012 nbsl 4500 0.000% 0.202 22M 12/24/13 16:26:52.152 nbevtmgr 4524 0.000% 0.093 21M 12/24/13 16:26:52.292 nbrmms 4672 0.000% 5.600 25M 12/24/13 16:26:52.462 nbpem 2892 0.000% 0.124 20M 12/24/13 16:26:52.612 bpjava-msvc 1220 0.000% 0.062 5.7M 12/24/13 16:26:52.662 nbjm 4816 0.000% 6.208 18M 12/24/13 16:26:52.752 nbproxy 4068 0.000% 0.062 16M 12/24/13 16:26:52.822 nbstserv 4580 0.000% 13.868 20M 12/24/13 16:26:52.982 nbrb 2008 0.000% 3.057 21M 12/24/13 16:26:54.412 nbproxy 4756 0.000% 0.109 14M 12/24/13 16:26:54.552 nbproxy 916 0.000% 0.062 13M 12/24/13 16:26:55.012 bmrd 3160 0.000% 0.062 13M 12/30/13 13:22:20.612 bpps 3152 0.000% 0.062 4.9M 12/30/13 13:38:56.291

you have to start the command line (cmd) with administrator privileges. (right click ->run as administrator)

Not all services are needed - see http://www.symantec.com/docs/TECH57455 Please note : Netbackup 6.5 is out of support. Time to upgrade

Also if for some reason your are still not able to stop the processes, then you will want to kill them off manually. Usually try running bpdown -f a couple of times to make sure it will not stop then kill the processes with taskkill /PID or killing the process in the task manager. it might also be a good idea to review the log of the process that is having issue with terminating.

I think it's normal. All of the necessary process are running.

manish331

Level 4

11 years ago

unable to stop/start NBU services

Hi, I installed netbackup 6.5.4 on window VM server.

When i stop start the NBU services getting below error.

What i do to.

D:\Program Files\Veritas\NetBackup\bin>bpdown -v -f

NetBackup 6.5 -- Shutdown Utility

Shutting down services
> NetBackup Service Monitor
> NetBackup Service Monitor -- NOT STOPPED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- NOT STOPPED
> NetBackup Key Management Service
> NetBackup Key Management Service -- NOT STOPPED
> BMR Master Service
> BMR Master Service -- NOT STOPPED
> NetBackup Vault Manager
> NetBackup Vault Manager -- NOT STOPPED
> NetBackup Service Layer
> NetBackup Service Layer -- NOT STOPPED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- NOT STOPPED
> NetBackup Job Manager
> NetBackup Job Manager -- NOT STOPPED
> NdmpMoverListener
> NdmpMoverListener -- NOT STOPPED
> NetBackup Request Daemon
> NetBackup Request Daemon -- NOT STOPPED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- NOT STOPPED
> NetBackup Database Manager
> NetBackup Database Manager -- NOT STOPPED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- NOT STOPPED
> NetBackup Device Manager
> NetBackup Device Manager -- NOT STOPPED
> NetBackup Volume Manager
> NetBackup Volume Manager -- NOT STOPPED
> NetBackup Resource Broker
> NetBackup Resource Broker -- NOT STOPPED
> NetBackup Enterprise Media Manager
> NetBackup Enterprise Media Manager -- NOT STOPPED
> ASANYs_VERITAS_NB
> ASANYs_VERITAS_NB -- NOT STOPPED
> NetBackup Event Manager
> NetBackup Event Manager -- NOT STOPPED
> NetBackup Notification Service
> NetBackup Notification Service -- NOT STOPPED
> BMR Boot Service
> BMR Boot Service -- NOT STOPPED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- NOT STOPPED
> NetBackup INET Daemon
> NetBackup INET Daemon -- NOT STOPPED
Shutdown of one or more services failed.

D:\Program Files\Veritas\NetBackup\bin>bpup -v -f

NetBackup 6.5 -- Startup Utility

Starting services
> NetBackup INET Daemon
> NetBackup INET Daemon -- NOT STARTED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- NOT STARTED
> BMR Boot Service
> BMR Boot Service -- NOT STARTED
> NetBackup Notification Service
> NetBackup Notification Service -- NOT STARTED
> NetBackup Event Manager
> NetBackup Event Manager -- NOT STARTED
> ASANYs_VERITAS_NB
> ASANYs_VERITAS_NB -- NOT STARTED
> NetBackup Enterprise Media Manager
> NetBackup Enterprise Media Manager -- NOT STARTED
> NetBackup Resource Broker
> NetBackup Resource Broker -- NOT STARTED
> NetBackup Volume Manager
> NetBackup Volume Manager -- NOT STARTED
> NetBackup Device Manager
> NetBackup Device Manager -- NOT STARTED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- NOT STARTED
> NetBackup Database Manager
> NetBackup Database Manager -- NOT STARTED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- NOT STARTED
> NetBackup Request Daemon
> NetBackup Request Daemon -- NOT STARTED

> NdmpMoverListener -- NOT STARTED
> NetBackup Job Manager
> NetBackup Job Manager -- NOT STARTED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- NOT STARTED
> NetBackup Service Layer
> NetBackup Service Layer -- NOT STARTED
> NetBackup Vault Manager
> NetBackup Vault Manager -- NOT STARTED
> BMR Master Service
> BMR Master Service -- NOT STARTED
> NetBackup Key Management Service
> NetBackup Key Management Service -- NOT STARTED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- NOT STARTED
> NetBackup Service Monitor
> NetBackup Service Monitor -- NOT STARTED
Start up of one or more services failed.

D:\Program Files\Veritas\NetBackup\bin>bpps
* MISTLIB01                                             12/30/13 13:38:57.383
COMMAND           PID      LOAD             TIME   MEM                  START
dbsrv9           4896    0.000%           13.244   19M 12/24/13 16:25:25.473
nbemm            2928    0.000%           11.403   38M 12/24/13 16:26:51.362
bpinetd          4296    0.000%            3.868 8.7M 12/24/13 16:26:51.502
vmd              4412    0.000%            0.031   14M 12/24/13 16:26:51.542
bpdbm            4352    0.000%           25.537   13M 12/24/13 16:26:51.722
bpcompatd        4464    0.000%            1.591   10M 12/24/13 16:26:51.772
bpjobd           4156    0.000%            0.062   13M 12/24/13 16:26:51.802
nbsvcmon         1620    0.000%            0.109   14M 12/24/13 16:26:51.812
bprd             3884    0.000%            3.088   13M 12/24/13 16:26:52.012
nbsl             4500    0.000%            0.202   22M 12/24/13 16:26:52.152
nbevtmgr         4524    0.000%            0.093   21M 12/24/13 16:26:52.292
nbrmms           4672    0.000%            5.600   25M 12/24/13 16:26:52.462
nbpem            2892    0.000%            0.124   20M 12/24/13 16:26:52.612
bpjava-msvc      1220    0.000%            0.062 5.7M 12/24/13 16:26:52.662
nbjm             4816    0.000%            6.208   18M 12/24/13 16:26:52.752
nbproxy          4068    0.000%            0.062   16M 12/24/13 16:26:52.822
nbstserv         4580    0.000%           13.868   20M 12/24/13 16:26:52.982
nbrb             2008    0.000%            3.057   21M 12/24/13 16:26:54.412
nbproxy          4756    0.000%            0.109   14M 12/24/13 16:26:54.552
nbproxy           916    0.000%            0.062   13M 12/24/13 16:26:55.012
bmrd             3160    0.000%            0.062   13M 12/30/13 13:22:20.612
bpps             3152    0.000%            0.062 4.9M 12/30/13 13:38:56.291