Forum Discussion

bert_geiger's avatar
bert_geiger
Moderator
2 months ago

Upload anonymized support logs?

IHAC that worries about sensitive information like host names, IP addresses etc. being included in the uploads of e.g. NBSU. Is there a way to strip such sensitive info prior to sending in to Veritas? I haven't found anything so any information is appreciated.

Regards, Bert

  • mph999's avatar
    mph999
    2 months ago

    I've just had a look internally, a colleague wrote a script called 'Log cleaner' which will detect and replace hostnames / IPs with consistent values.

    I can't post it on here, but it should be obtainable via Support if required.

  • mph999's avatar
    mph999
    Level 6
    2 months ago

    I don't know of anything, but it would be easy enough to write a search /replace script.

    What you do not want to do, and this is probably obvious is just remove <hostname>  / IP address, you would need to replace in a controlled manner:

    <realhostname1> -> <fakehostname1>
    <realhostname2> -> <fakehostname2>

    and likewise for IP address

    192.158.1.38 -> 192.168.1.20

    ... otherwise, depending on the issue, the nubs would be useless - eg, for issues with secure comms for example where hostnames are vital.



  • bert_geiger's avatar
    bert_geiger
    Moderator
    2 months ago

    Thanks for your thoughts :-) It's what I think, too, but maybe someone from Veritas can confirm it so that my customer is satisfied.

    Regards, Bert

    • mph999's avatar
      mph999
      Level 6
      2 months ago

      I've just had a look internally, a colleague wrote a script called 'Log cleaner' which will detect and replace hostnames / IPs with consistent values.

      I can't post it on here, but it should be obtainable via Support if required.

  • bert_geiger's avatar
    bert_geiger
    Moderator
    2 months ago

    Thanks for your thoughts :-) It's what I think, too, but maybe someone from Veritas can confirm it so that my customer is satisfied.

    Regards, Bert

  • bert_geiger's avatar
    bert_geiger
    Moderator
    2 months ago

    Thanks a lot! Because it means that there really is no functionality in NBU for this. The customer will have to find some other way (like a support request) to solve his problem.