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svasilev's avatar
svasilev
Level 3
6 years ago

verification failed - add Deduplication Pool

Hello
I try:
1. added new media server
2. added new MS deduplication Pool and get error:

all connection tests is ok

what could be the problem?

8.1.2
Windows Server 2016
  • davidmoline's avatar
    davidmoline
    Level 6
    6 years ago

    The error indicates the master server is unable to connect to the media server.
    Things to check:
    1. Are NetBackup services running on the media server?
    2. Are ports being blocked between the master and media server - you would need PBX (1556), spoold & spad (10102 & 10082) and possibly vnetd (13724)?

    You could use the bptestbpcd command from the master server to verify basic NBU connectivity.

    • svasilev's avatar
      svasilev
      Level 3
      6 years ago

      PS C:\WINDOWS\system32> bptestbpcd -host SRV-SNBU04 -verbose -debug
      10:01:31.138 [8736.4900] <2> bptestbpcd: VERBOSE = 0
      10:01:31.170 [8736.4900] <2> vnet_pbxConnect_ex: pbxConnectExEx Succeeded
      10:01:31.170 [8736.4900] <4> create_user_group_id_marker_WIN: connecting to named pipe:\\.\pipe\{F8D39759-498C-4B77-A1F8-28E0EF47C73B}:OUTBOUND
      10:01:31.170 [8736.4900] <4> create_user_group_id_marker_WIN: successfully connected to server named pipe
      10:01:31.279 [8736.4900] <2> logconnections: PROXY CONNECT FROM 10.204.0.61.49795 TO 10.105.0.3.1556 fd = 672
      10:01:31.279 [8736.4900] <2> logconnections: BPCD CONNECT FROM 127.0.0.1.49804 TO 127.0.0.1.49805 fd = 672
      10:01:31.279 [8736.4900] <2> vnet_connect_to_vnetd_bpcd: js_bpcd_info: 0000000004045E60
      10:01:31.294 [8736.4900] <2> vnet_pbxConnect_ex: pbxConnectExEx Succeeded
      10:01:31.310 [8736.4900] <4> create_user_group_id_marker_WIN: connecting to named pipe:\\.\pipe\{8ED4BD71-54B3-4066-BDE1-864A51C39551}:OUTBOUND
      10:01:31.310 [8736.4900] <4> create_user_group_id_marker_WIN: successfully connected to server named pipe
      10:01:31.404 [8736.4900] <8> do_pbx_service: [vnet_connect.c:2600] via PBX VNETD CONNECT FROM 10.204.0.61.49806 TO 10.105.0.3.1556 fd = 736
      10:01:31.404 [8736.4900] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:458] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa
      10:01:31.404 [8736.4900] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:483] ipc_string 51331
      10:01:31.498 [8736.4900] <16> VssImportCredential: (../../libVnbat/vss_auth.cpp,3451): Cred file open FAILED
      10:01:31.498 [8736.4900] <2> local_bpcr_connect: Not using VxSS authentication
      10:01:31.607 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      1 1 1
      127.0.0.1:49804 -> 127.0.0.1:49805 PROXY 10.204.0.61:49795 -> 10.105.0.3:1556
      127.0.0.1:49810 -> 127.0.0.1:49811 PROXY 10.204.0.61:49806 -> 10.105.0.3:1556
      10:01:31.669 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      10:01:31.794 [8736.4900] <2> bpcr_get_peername_rqst: Server peername length = 18
      10:01:31.857 [8736.4900] <2> bpcr_get_hostname_rqst: Server hostname length = 18
      10:01:31.919 [8736.4900] <2> bpcr_get_clientname_rqst: Server clientname length = 18
      10:01:31.982 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      10:01:32.044 [8736.4900] <2> bpcr_get_platform_rqst: Server platform length = 7
      10:01:32.107 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      10:01:32.107 [8736.4900] <2> bpcr_patch_version_rqst: theRest == > <
      10:01:32.169 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      10:01:32.169 [8736.4900] <2> bpcr_patch_version_rqst: theRest == > <
      10:01:32.232 [8736.4900] <2> bpcr_get_version_rqst: bpcd version: 08100000
      LOCAL_CERT_ISSUER_NAME = /CN=broker/OU=root@srv-snbu01.moont.ru/O=vx
      LOCAL_CERT_SUBJECT_COMMON_NAME = 90bede18-31ee-4ed4-9f7b-2ca6c6393251
      PEER_CERT_ISSUER_NAME = /CN=broker/OU=root@srv-snbu01.moont.ru/O=vx
      PEER_CERT_SUBJECT_COMMON_NAME = 2eaef389-b09d-4a54-ae22-d9beec5321f1
      PEER_NAME = SRV-SNBU01.moont.ru
      HOST_NAME = srv-snbu04.moont.ru
      CLIENT_NAME = srv-snbu04.moont.ru
      VERSION = 0x08100000
      PLATFORM = win_x64
      PATCH_VERSION = 8.1.2.0
      SERVER_PATCH_VERSION = 8.1.2.0
      MASTER_SERVER = srv-snbu01.moont.ru
      EMM_SERVER = srv-snbu01.moont.ru
      NB_MACHINE_TYPE = MEDIA_SERVER
      SERVICE_TYPE = VNET_DOMAIN_CLIENT_TYPE
      PROCESS_HINT = 2eaef389-b09d-4a54-ae22-d9beec5321f1
      <2>bptestbpcd: EXIT status = 0
      10:01:32.357 [8736.4900] <2> bptestbpcd: EXIT status = 0

      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        Please have another look at the screenshot in your 1st post :
        'Creating storage server srv-snbu04.mont.ru'

        But according to your last post, the hostname is srv-snbu04.moont.ru.

        So, it looks like a typo error in storage server creation.

    • svasilev's avatar
      svasilev
      Level 3
      6 years ago

      And on server with error

      nothing not listening port - spoold & spad (10102 & 10082) 

      C:\WINDOWS\system32>netstat -na | more

      Active Connections

      Proto Local Address Foreign Address State
      TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:1556 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:2701 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:5985 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:7569 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:13701 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:13724 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:13782 0.0.0.0:0 LISTENING
      TCP 0.0.0.0:47001 0.0.0.0:0 LISTENING