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gokul07's avatar
gokul07
Level 3
12 months ago
Solved

Veritas Alta view login issues

Hi,

We have recently installed the Veritas Alta view and at the beginning of the account creation process it had asked MFA in Authenticator to provide the one-time code each time we need to login, I have gone through the same.

I have changed my mobile and I have lost all my accounts in my authenticator, Now I am not able to logon to the Alta view to provide the one-time code

Could anyone tell please how to reset my MFA

5 Replies

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  • Dollypee's avatar
    Dollypee
    Moderator
    8 months ago

    Hello, If you have lost all your account, attempt to redownload your authenticator app, sign back in and you should have your alta view code generator back. Of you are still encountering issue, open a support case with veritas . Thanks

  • davidmoline's avatar
    davidmoline
    Level 6
    12 months ago

    Best option is to log a support case and ask them to help you fix this.

    David

    • davidmoline's avatar
      davidmoline
      Level 6
      12 months ago

      Hi gokul07 

      Also have a look at this article - it may help you. 

      It mentions a recovery code you needed to save when you first setup MFA. With this you should be able to recover your account - the steps are detailed in the article.

      David

      • gokul07's avatar
        gokul07
        Level 3
        12 months ago

        Hi David, Thanks for your reply 
        I have lost my recovery code too, raise a case with veritas.

        Do you have any other ideas?

        Thanks