VM Backup failing with Error 13

12/22/2011 10:02:46 PM - requesting resource psddbu02-vcb-su

12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01

12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2

12/22/2011 10:02:46 PM - Info nbrb(pid=4608) Limit has been reached for the logical resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2

12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01

12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2

12/22/2011 10:27:15 PM - granted resource MediaID=@aaaaj;DiskVolume=psddbu02-vcb-lsu;DiskPool=psddbu02-vcb-dp;Path=psddbu02-vcb-lsu;StorageServer=psddbu02.informatica.com;MediaServer=ps23nb09

12/22/2011 10:27:15 PM - granted resource psddbu02-vcb-su

12/22/2011 10:27:15 PM - estimated 0 Kbytes needed

12/22/2011 10:27:16 PM - started process bpbrm (3248)

12/22/2011 10:27:17 PM - connecting

12/22/2011 10:27:17 PM - connected; connect time: 00:00:00

12/22/2011 10:27:21 PM - begin writing

12/22/2011 10:32:18 PM - Error bpbrm(pid=3248) db_FLISTsend failed: file read failed (13)

12/22/2011 10:32:28 PM - end writing; write time: 00:05:07

file read failed(13)

pikachu
13 years ago
Contact support to get the latest rollup.

71:

eebinstaller.2299772.3

701:

eebinstaller.2105102.14

700:

eebinstaller.2060693.11

Mark_Solutions
Level 6
13 years ago
A little more details please ...

NBU versions, vSphere or VCB, vCenter / ESX versions and policy / snapshot settings

Also ESX datastore locations / type

Thanks
MKT
Level 5
13 years ago
You can try updating the Client Read Timeout on the client/media server in case the processing just isn't going fast enough....
Marianne
Level 6
13 years ago
PLEASE let us know all releveant info as per Mark's request....

I found this TN that could be relevant, but we need more detail: http://www.symantec.com/docs/TECH62391
VirtualED
Level 5
13 years ago
Check to see if bpbkar32.exe is crashing on the VMware Backup Host. It could be several issues, I suggest upgrading to the latest NetBackup to address all known issues.

7.1.0.3 is the latest version currently available.
pikachu
Level 6
13 years ago

OS of backup host

32bit or 64bit backup host os

mapepd backup? unmapped backup?

how much ram in the backup host

what version of NBU is on the backup host?

Do you have any vmware rollup patches installed on the backup host?
monty_222
Level 4
13 years ago

OS of backup host - Windows 2003 r2 Standard Edition

32bit or 64bit backup host os - 64 bit

mapepd backup? unmapped backup? - mapped

how much ram in the backup host - 4 Gb

what version of NBU is on the backup host? - 7.0.1

Do you have any vmware rollup patches installed on the backup host? - no .

Also taking help from marianne Post about the Technote .

It is a V Sphere ..attached is the Policy setting
falti_manullang
Level 5
13 years ago
Disable Snapshot mount point (VCB).
pikachu
Level 6
13 years ago
VCB was really dependent on the boot.ini to be able to do SFR aka Mapped Backups.

Note: If you upgrade a Windows 2003 machine to Windows 2008, sometimes the boot.ini does NOT get deleted and the next vstorage backup will go crazy. Difficult to identify if you have never run into that issue before.
pikachu
Level 6
13 years ago

OS of backup host - Windows 2003 r2 Standard Edition

32bit or 64bit backup host os - 64 bit

mapepd backup? unmapped backup? - mapped

=> try unmapped ; does that work?

how much ram in the backup host - 4 Gb

=> depending on how many vms you backup and how big they are... that might not be enough.

what version of NBU is on the backup host? - 7.0.1

Do you have any vmware rollup patches installed on the backup host? - no .
=> you HAVE to install eebinstaller.2105102.14.AMD64

Bonus EEB: eebinstaller.2193082.1.AMD64
pikachu
Level 6
13 years ago
That has no impact even if it is selected. Still... make sure VCB is NOT installed anymore on the backup host. Check add/remove programs, task manager (vmount2) and make sure that c:\program files*\vmware\vmware consolidated backup host is gone.