Forum Discussion

monty_222's avatar
monty_222
Level 4
13 years ago

VM Backup failing with Error 13

 

12/22/2011 10:02:46 PM - requesting resource psddbu02-vcb-su
12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01
12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2
12/22/2011 10:02:46 PM - Info nbrb(pid=4608) Limit has been reached for the logical resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2    
12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01
12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2
12/22/2011 10:27:15 PM - granted resource MediaID=@aaaaj;DiskVolume=psddbu02-vcb-lsu;DiskPool=psddbu02-vcb-dp;Path=psddbu02-vcb-lsu;StorageServer=psddbu02.informatica.com;MediaServer=ps23nb09
12/22/2011 10:27:15 PM - granted resource psddbu02-vcb-su
12/22/2011 10:27:15 PM - estimated 0 Kbytes needed
12/22/2011 10:27:16 PM - started process bpbrm (3248)
12/22/2011 10:27:17 PM - connecting
12/22/2011 10:27:17 PM - connected; connect time: 00:00:00
12/22/2011 10:27:21 PM - begin writing
12/22/2011 10:32:18 PM - Error bpbrm(pid=3248) db_FLISTsend failed: file read failed (13)       
12/22/2011 10:32:28 PM - end writing; write time: 00:05:07
file read failed(13)
7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
  • pikachu's avatar
    pikachu
    13 years ago

    Contact support to get the latest rollup.

     

    71:

    eebinstaller.2299772.3

     

    701:

    eebinstaller.2105102.14

     

    700:

    eebinstaller.2060693.11

  • VirtualED's avatar
    VirtualED
    Level 5
    13 years ago

    The error:

    db_FLISTsend failed: file read failed (13)

    Means that bpbrm send some information about the data to the master server bpdbm and it did not like it.  In most cases, this is the Volume Recognition is failing on the Virtual Machine.  It is strongly advise that you upgrade from 7.0.1 to 7.1.0.2 or 7.1.0.3 as they are several issues fixed around this area.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    I see that you have quiece disabled - are you sure you want this setting as the data may not be consistent.

    I would tidy up the snapshot options first:

    Ensble quiece, remove the VCB entries, select a data transfer method rather than leave it as "Try All"

    Make sure that VMTools is up to date on the host

    Increase the client read timeout for the Media Servers to 1800

    Try again and let us know how it goes

    (but update everything as soon as you can)

    Hope this helps

  • monty_222's avatar
    monty_222
    Level 4
    13 years ago

    Thanks Guys , I had made changes as per suggestions from Mark and will try running the backup again to see how it goes.

  • monty_222's avatar
    monty_222
    Level 4
    13 years ago

    I made the changes but the backup still fails with error 13 .

     

     

     

    1/9/2012 2:37:27 PM - requesting resource psddbu02-vcb-su
    1/9/2012 2:37:27 PM - requesting resource ps23nb20.NBU_CLIENT.MAXJOBS.psvi28herm01.informatica.com
    1/9/2012 2:37:27 PM - requesting resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ
    1/9/2012 2:37:27 PM - granted resource ps23nb20.NBU_CLIENT.MAXJOBS.psvi28herm01.informatica.com
    1/9/2012 2:37:27 PM - granted resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ
    1/9/2012 2:37:27 PM - granted resource MediaID=@aaaaj;DiskVolume=psddbu02-vcb-lsu;DiskPool=psddbu02-vcb-dp;Path=psddbu02-vcb-lsu;StorageServer=psddbu02.informatica.com;MediaServer=ps23nb09
    1/9/2012 2:37:27 PM - granted resource psddbu02-vcb-su
    1/9/2012 2:37:27 PM - estimated 0 Kbytes needed
    1/9/2012 2:37:28 PM - started process bpbrm (9124)
    1/9/2012 2:37:30 PM - connecting
    1/9/2012 2:37:30 PM - connected; connect time: 00:00:00
    1/9/2012 2:37:33 PM - begin writing
    1/9/2012 2:40:37 PM - Error bpbrm(pid=9124) db_FLISTsend failed: file read failed (13)       
    1/9/2012 2:40:46 PM - end writing; write time: 00:03:13
    file read failed(13)
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    I see that it fails after just 3 minutes this time so that tends to rule out the timeout issues (unless you have short client read timeouts set)

    If this host fully resolvable (ping / reverse DNS lookup etc.) from the VMWare Backup Host? Although it doesnt back it up over the network it does do a resolution check first.

    If this is not the case we need some logs now so set up the following, re-run the failing backup and post the logs

    install_path\NetBackup\logs\bpbrm on the Media server
    install_path\NetBackup\logs\bptm on the Media server
    install_path\NetBackup\logs\bpfis on the VMWare Backup Host (Media Server)
    install_path\NetBackup\logs\bpcd on the VMWare Backup Host (Media Server)
    install_path\NetBackup\logs\bpbkar on the VMWare Backup Host (Media Server)

  • monty_222's avatar
    monty_222
    Level 4
    13 years ago

    Had to open a case with Symantec as still i am clueless after making all the changes still continues the error .

  • monty_222's avatar
    monty_222
    Level 4
    13 years ago

    Thanks Marianne, Will download the EEB installer and update the forum how does it goes.

  • pikachu's avatar
    pikachu
    Level 6
    13 years ago

    Contact support to get the latest rollup.

     

    71:

    eebinstaller.2299772.3

     

    701:

    eebinstaller.2105102.14

     

    700:

    eebinstaller.2060693.11