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Weshall's avatar
Weshall
Level 4
9 years ago

VM Client Backup in Hung state in VADP Config with VIP Netbackup

Friends,

 

I am facing weird situation here & need your help..

I have Vm policy configured with VADP & VIP (Vmware inteliggent policy query).

My VM policy has 100+ Vm client backing up with VADP & out of which Only one VM client is going in hung state from last 1 week.Prior to that it was running fine.

My master is on Linux,backup host is windows 2k8,NBU version is 7.6.1.2.

i did google but couldnt find usefull information to fix slow or hung Vm backup in VADP configuration.

Please help me to troubleshoot the root cause..

  • Hello,

    generally, when it is 1 client out of 100+, concentrate your troubleshooting to VMware side.

    Any events, alerts in vSphere console?

    Did the backup start to write some data, or it is hanging with 0 bytes written, or it  is hanging in Snapshot phase?

    Is the VM snapshot capable (from vSphere console)? Any non-NetBackup snapshots active?

    VMware Tools up-to-date?

    Also restart of VM can be a good step.

    Regards

    Michal

     

  • Thanks Michal for reply..please find below answer..

    Any events, alerts in vSphere console?

    There was alert of lock file not deleted so I deleted & tried backup..but same issue

    Did the backup start to write some data, or it is hanging with 0 bytes written, or it  is hanging in Snapshot phase?

    Backup did write some data & gets hung,also do not shows any kb of speed

    Is the VM snapshot capable (from vSphere console)? Any non-NetBackup snapshots active?

    No snapshot active & i am able to take manual snapshot.

    VMware Tools up-to-date?

    Vmware tool is up-to-date..

    will try get reboot...

    is there any specific logs which i can check on backup host..