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Ajith_Sankar's avatar
Ajith_Sankar
Level 6
10 years ago

VM Instant Restore failed

Hi Experts

I am trying to perform a VM instant recovery but failing with error code 5

Backup server is Windows 2008. Nbu 7.6.0.4

Media server/Backup host : Symnatec Appliance 5230. 2.6.0.4

I am restoring the vm using below command but the job is failing without completeing teh task

As instant recovey does not support linux backup host(appliance), i am putting master server(win) with -vmproxy 

nbrestorevm -vmw -ir_activate -C TESTBACKUP03 -temp_location XXXX -R C:\vmrestore -vmproxy masterserver -vmpo

C:\vmrestore contains  change vmname to TESTBACKUP03_New

Logs below

5/21/2015 1:28:50 PM - begin 
5/21/2015 1:28:50 PM - Info bprd(pid=7324) Waiting for Instant Recovery job to end      
5/21/2015 1:28:50 PM - Info bprd(pid=7324) Starting to export a backup image on the media server appliance
5/21/2015 1:28:52 PM - Info bprd(pid=7324) Backup image has been successfully exported on the media server appliance  
5/21/2015 1:29:01 PM - Info bprd(pid=7324) Backup image has been successfully mounted  on the server esxhost
5/21/2015 1:29:01 PM - Info bprd(pid=7324) Starting to activate a virtual machine on the server esxhost  
5/21/2015 1:30:08 PM - Error bprd(pid=7324) Failed to activate a virtual machine on the server esxhost   
5/21/2015 1:30:08 PM - Info bprd(pid=7324) Starting to unmount a backup image on the server esxhost   
the restore failed to recover the requested files(5)

7.6
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • SaurabhHeda's avatar
    SaurabhHeda
    Level 4
    10 years ago

    Hi Ajith,

     

    Is your restore host a windows machine?? 

    Because Instant Recovery for VMware requires restore host (NetBackup client) to be Windows.

    Check the below tech note:

    https://support.symantec.com/en_US/article.HOWTO92127.html

    Thanks.

  • Michael_G_Ander's avatar
    Michael_G_Ander
    Level 6
    10 years ago

    Check the vsphere/esx event log for the reason the VM cannot be activated

    Check the bpVMutil log(s) on the master and media server

    There seems to missing vcenter in the command, -vmserver if memory serves

  • Ajith_Sankar's avatar
    Ajith_Sankar
    Level 6
    10 years ago

    Yes, the restore host is windows and it is the master server itself.

    i tried with -vmserver option but no luck. bpvmutil log attached from backup server

  • Prabodh_Kulkarn's avatar
    Prabodh_Kulkarn
    Level 3
    10 years ago

    This could be related to timeout period . Check the last 15-20 lines of logs. It has failed with 41