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H_Sharma's avatar
H_Sharma
Level 6
11 years ago

Vm Machines are failing with 48 and 58

Hi Experts,

Environment.

Master:- 7.6.0.1 

Server:- Win2008 

Vmhost:- 7.6.0.1 Win 2008

We are experiencing the below issue. Let me tell you. We have some issue in vcenter as snapshot files are not getting deleted by Netbaup and are orphaned. So this vmhost is connected to the datastore where the snapshot issue is happening.

7/25/2014 1:27:06 PM - requesting resource Any
7/25/2014 1:27:06 PM - requesting resource xx.NBU_CLIENT.MAXJOBS.xx.mm
7/25/2014 1:27:06 PM - requesting resource xx.NBU_POLICY.MAXJOBS.MSLync_BKP_VM
7/25/2014 1:27:06 PM - awaiting resource Any - No drives are available
7/25/2014 1:42:37 PM - awaiting resource Any Reason: Drives are in use, Media Server: xx, 
     Robot Number: 0, Robot Type: TLD, Media ID: N/A, Drive Name: N/A, 
     Volume Pool: Exchange_Pool, Storage Unit: xx-hcart3-robot-tld-0, Drive Scan Host: N/A
    
7/25/2014 1:42:39 PM - awaiting resource Any - No drives are available
7/25/2014 1:50:06 PM - awaiting resource Any Reason: Drives are in use, Media Server: xx, 
     Robot Number: 0, Robot Type: TLD, Media ID: N/A, Drive Name: N/A, 
     Volume Pool: Exchange_Pool, Storage Unit: xx-hcart3-robot-tld-0, Drive Scan Host: N/A
    
7/25/2014 1:50:40 PM - awaiting resource Any Reason: Robotic library is down on server, Media Server: xx, 
     Robot Number: 0, Robot Type: TLD, Media ID: N/A, Drive Name: N/A, 
     Volume Pool: Exchange_Pool, Storage Unit: xx-hcart3-robot-tld-0, Drive Scan Host: N/A
    
7/25/2014 1:52:30 PM - granted resource Txx.NBU_CLIENT.MAXJOBS.t
7/25/2014 1:52:30 PM - granted resource xx.NBU_POLICY.MAXJOBS.MSLync_BKP_VM
7/25/2014 1:52:30 PM - granted resource TNM015
7/25/2014 1:52:30 PM - granted resource Drive002
7/25/2014 1:52:30 PM - granted resource xx-hcart3-robot-tld-0
7/25/2014 1:52:30 PM - estimated 3046243 Kbytes needed
7/25/2014 1:52:30 PM - begin Parent Job
7/25/2014 1:52:30 PM - begin VMware, Start Notify Script
7/25/2014 1:52:31 PM - Info RUNCMD(pid=20148) started            
7/25/2014 1:52:31 PM - Info RUNCMD(pid=20148) exiting with status: 0         
Status 0
7/25/2014 1:52:31 PM - end VMware, Start Notify Script; elapsed time: 0:00:01
7/25/2014 1:52:31 PM - begin VMware, Step By Condition
Status 0
7/25/2014 1:52:31 PM - end VMware, Step By Condition; elapsed time: 0:00:00
7/25/2014 1:52:31 PM - begin VMware, Read File List
Status 0
7/25/2014 1:52:31 PM - end VMware, Read File List; elapsed time: 0:00:00
7/25/2014 1:52:31 PM - begin VMware, Create Snapshot
7/25/2014 1:52:33 PM - started process bpbrm (21261)
7/25/2014 1:52:34 PM - Info bpbrm(pid=21261) tn is the host to backup data from     
7/25/2014 1:52:34 PM - Info bpbrm(pid=21261) reading file list for client        
7/25/2014 1:52:34 PM - Info bpbrm(pid=21261) start bpfis on client         
7/25/2014 1:52:34 PM - Error bpbrm(pid=21261) bpcd on VMHOST01P exited with status = 48     
7/25/2014 1:52:34 PM - Error bpbrm(pid=21261) bpcd on VMHOST01P exited with status = 48     
7/25/2014 1:52:34 PM - Error bpbrm(pid=21261) bpcd on VMHOST01P exited with status = 48     
7/25/2014 1:52:34 PM - Info bpbrm(pid=21261) Starting create snapshot processing         
7/25/2014 1:52:34 PM - Error bpbrm(pid=21261) bpcd on VMHOST01P exited with status 48: client hostname could not be found
7/25/2014 1:52:35 PM - Info bpfis(pid=0) done. status: 48: client hostname could not be found    
7/25/2014 1:52:35 PM - end writing
Status 48
7/25/2014 1:52:35 PM - end VMware, Create Snapshot; elapsed time: 0:00:04
7/25/2014 1:52:35 PM - begin VMware, Stop On Error
Status 0
7/25/2014 1:52:35 PM - end VMware, Stop On Error; elapsed time: 0:00:00
Status 48
7/25/2014 1:52:35 PM - end Parent Job; elapsed time: 0:00:05
client hostname could not be found(48)

 

Below is the error of 58 Error code.

 

7/25/2014 12:31:40 PM - Info nbjm(pid=3724) starting backup job (jobid=48611) for client tn, policy CCT_ESX01_VM_121, schedule Incremental_backup  
7/25/2014 12:31:40 PM - Info nbjm(pid=3724) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=48611, request id:{48A5FCB2-07A4-416F-B4FB-477D65558D32})  
7/25/2014 12:31:40 PM - requesting resource Any
7/25/2014 12:31:40 PM - requesting resource TN.NBU_CLIENT.MAXJOBS.tn
7/25/2014 12:31:40 PM - requesting resource TN.NBU_POLICY.MAXJOBS.CC
7/25/2014 12:31:40 PM - awaiting resource Any - No drives are available
7/25/2014 12:34:17 PM - granted resource TN.NBU_CLIENT.MAXJOBS.
7/25/2014 12:34:17 PM - granted resource TN.NBU_POLICY.MAXJOBS.CC
7/25/2014 12:34:17 PM - granted resource TNM083
7/25/2014 12:34:17 PM - granted resource Drive006
7/25/2014 12:34:17 PM - granted resource TN-hcart3-robot-tld-0
7/25/2014 12:34:18 PM - estimated 5075452 Kbytes needed
7/25/2014 12:34:18 PM - begin Parent Job
7/25/2014 12:34:18 PM - begin VMware, Start Notify Script
7/25/2014 12:34:18 PM - Info RUNCMD(pid=18152) started            
7/25/2014 12:34:18 PM - Info RUNCMD(pid=18152) exiting with status: 0         
Status 0
7/25/2014 12:34:18 PM - end VMware, Start Notify Script; elapsed time: 0:00:00
7/25/2014 12:34:18 PM - begin VMware, Step By Condition
Status 0
7/25/2014 12:34:18 PM - end VMware, Step By Condition; elapsed time: 0:00:00
7/25/2014 12:34:18 PM - begin VMware, Read File List
Status 0
7/25/2014 12:34:18 PM - end VMware, Read File List; elapsed time: 0:00:00
7/25/2014 12:34:18 PM - begin VMware, Create Snapshot
7/25/2014 12:34:19 PM - started process bpbrm (18932)
7/25/2014 12:35:41 PM - Info bpbrm(pid=18932) tn is the host to backup data from     
7/25/2014 12:35:41 PM - Info bpbrm(pid=18932) reading file list for client        
7/25/2014 12:36:22 PM - Info bpbrm(pid=18932) start bpfis on client         
7/25/2014 12:37:03 PM - Info bpbrm(pid=18932) connect failed STATUS (18) CONNECT_FAILED        
7/25/2014 12:37:03 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA pbx
7/25/2014 12:37:03 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA vnetd
7/25/2014 12:37:03 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10036) A blocking operation is currently executing. ; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd
7/25/2014 12:37:03 PM - Error bpbrm(pid=18932) cannot connect to VMHOST01P, status = 25      
7/25/2014 12:37:44 PM - Info bpbrm(pid=18932) connect failed STATUS (18) CONNECT_FAILED        
7/25/2014 12:37:44 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO TN 10.84.77.200 bpcd VIA pbx
7/25/2014 12:37:44 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO TN 10.84.77.200 bpcd VIA vnetd
7/25/2014 12:37:44 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10036) A blocking operation is currently executing. ; FROM 10.84.77.10 TO TN 10.84.77.200 bpcd
7/25/2014 12:37:44 PM - Error bpbrm(pid=18932) cannot connect to TNMMVMHOST01P, status = 25      
7/25/2014 12:38:25 PM - Info bpbrm(pid=18932) connect failed STATUS (18) CONNECT_FAILED        
7/25/2014 12:38:25 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA pbx
7/25/2014 12:38:25 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA vnetd
7/25/2014 12:38:25 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10036) A blocking operation is currently executing. ; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd
7/25/2014 12:38:25 PM - Error bpbrm(pid=18932) cannot connect to VMHOST01P, status = 25      
7/25/2014 12:38:25 PM - Info bpbrm(pid=18932) Starting create snapshot processing         
7/25/2014 12:39:06 PM - Info bpbrm(pid=18932) connect failed STATUS (18) CONNECT_FAILED        
7/25/2014 12:39:06 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA pbx
7/25/2014 12:39:06 PM - end writing
Status 58
7/25/2014 12:39:06 PM - end VMware, Create Snapshot; elapsed time: 0:04:48
7/25/2014 12:39:06 PM - begin VMware, Stop On Error
Status 0
7/25/2014 12:39:06 PM - end VMware, Stop On Error; elapsed time: 0:00:00
Status 58
7/25/2014 12:39:06 PM - end Parent Job; elapsed time: 0:04:48
can't connect to client(58)
7/25/2014 12:39:06 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd VIA vnetd
7/25/2014 12:39:06 PM - Info bpbrm(pid=18932)     status: FAILED, (44) CONNECT_TIMEOUT; system: (10060) Connection timed out.; FROM 10.84.77.10 TO VMHOST01P 10.84.77.200 bpcd
7/25/2014 12:39:06 PM - Error bpbrm(pid=18932) Cannot connect to VMHOST01P         
7/25/2014 12:39:06 PM - Info bpfis(pid=0) done. status: 58: can't connect to client   

 

Pls help on this.

2 Replies

  • HAve you installed a client on the vmhost?

    bptestbpcd -host vmhost01p

    Check that. If you have put it on the vmhost, then make sure lookups work (forward and reverse) on that server.

    bptestbpcd -host master

    bptestbpcd -host media

     

    Question, is this vmhost connected to the datastores via the san? does the vmhost have tape drives attached?

     

  • Hi All Thanks , It was port and firewall issue.