Forum Discussion

shahzeb1's avatar
shahzeb1
Level 3
6 years ago

VM restore to alternate Vcenter error 2820

Hi All,

Good day to all.

I am trying to restore a VM to alternate Vcenter which is giving an error 2820 though the pre-recovery check ran fine. 

The nbu version is 7.6 and ESXi of alternate vcenter is 6.5. 

Please suggest.

Let me know what more information is required.

error 2820
NetBackup
VM backup
  • Systems_Team's avatar
    Systems_Team
    6 years ago

    Hi Shahzeb,

    What was the ESX version for the original source backup?  I am guessing it was not 6.5.

    Support for 6.5 was first available in NetBackup 7.7.3.  NetBackup 7.6.1.2 had support up to version 6.0, but I'm not sure what release of 7.6 you have.

    So I would say you are trying to restore to an unsupported version of VMware, and you would need to upgrade NetBackup to at least 7.7.3 to get support for 6.5.

    I'm sure you're also well aware that your version of NetBackup (7.6.x) has been end of life and unsupported for almost two years, so you should look at upgrading ASAP.

    Hope this helps,

    Steve

  • Systems_Team's avatar
    Systems_Team
    Level 6
    6 years ago

    Hi Shahzeb,

    What was the ESX version for the original source backup?  I am guessing it was not 6.5.

    Support for 6.5 was first available in NetBackup 7.7.3.  NetBackup 7.6.1.2 had support up to version 6.0, but I'm not sure what release of 7.6 you have.

    So I would say you are trying to restore to an unsupported version of VMware, and you would need to upgrade NetBackup to at least 7.7.3 to get support for 6.5.

    I'm sure you're also well aware that your version of NetBackup (7.6.x) has been end of life and unsupported for almost two years, so you should look at upgrading ASAP.

    Hope this helps,

    Steve

    • Lowell_Palecek's avatar
      Lowell_Palecek
      Level 6
      6 years ago

      Also, error 2820 ("VMware policy restore error") with no details doesn't tell us anything about what failed.

      When you upgrade, please move up to 8.x if you can. VMware backups received an upgrade in NetBackup 8.0.