Forum Discussion

dipendra's avatar
dipendra
Level 4
8 years ago

VMware Instant Recovery failure

*** Moved to new discussion from https://vox.veritas.com/t5/NetBackup/Instant-Recovery-quot-Failed-to-export-a-backup-image-on-the/m-p/680185   ***

Hello All,

I am also facing the same issue, I have tried with below command and is not helping me:

c:\Program Files\Veritas\NetBackup\bin>nbrestorevm -vmw -ir_activate -C labvmclient -vmproxy labrecoveryhost -disk_media_server labrecoveryhost -vmserver vcentervc0
1 -temp_location 10.1.1.11:/data/col1/ir-test

labvmclient - VM client

labrecoveryhost - Windows 2012 R2 media server as well as recovery host with NFS service configured.

Destination where backup has been taken is on Basic Disk - Data Domain.

-temp_location - this is temporary location where we are trying to mount the backup image.

ESX in this vcenter is enabled with VMKernel NIC for NFS.

Telnet ports between ESX and Recovery host/Media Server has been checked for 111 and 7934

Error Message:

12/06/2016 06:37:42 - Info bprd (pid=13138) Waiting for Instant Recovery job to end
12/06/2016 06:37:42 - Info bprd (pid=13138) Starting to export a backup image on the media server labrecoveryhost
12/06/2016 06:37:42 - Error bprd (pid=13138) Failed to export a backup image on the media server labrecoveryhost
socket open failed  (21)

Please help with this issue and what logs can be checked at what server roles.

Does anybody has got the process flow for instant reocvery

Backup and Recovery
NetBackup
Netbackup Instant Recovery
  • Mike_Gavrilov's avatar
    Mike_Gavrilov
    Level 6
    8 years ago

    Here's a plan how to test IR https://www.veritas.com/support/en_US/article.000075362  You can check whole procedure step by step to understand what exaclty doesn't work (I think in your case step 3 couldn't finish

    3. Perform the below command to mount the image onto the ESX host:
    <install_path>\Veritas\netbackup\bin\nbfs.exe vmmount -cred <cred1> -server <media_server> -port 7394 -vmserver <virtual_center> -esxhost <esx_host> <new_name_of_NFS_data_store>

    )

    • dipendra's avatar
      dipendra
      Level 4
      8 years ago

      Thankyou Mike for the wonderful diagnostic link. My issue is with portmapper, now can you/anybody here help me please with the resolution:

       

      c:\Program Files\Veritas\NetBackup\bin>nbfsd -k -v 5 -p -j 24 -B labvmclient_14
      80937695 -U IR_ESX -c labmediacumproxy -O x/labesx01_labmediacumproxy
      cannot contact portmapper - exiting

      c:\Program Files\Veritas\NetBackup\bin>

      • dipendra's avatar
        dipendra
        Level 4
        8 years ago

        Tried with restarting NFS service as well, no luck:

         

        net stop nfsclnt

        net stop nfsrdr

        net start nfsrdr

        net start nfsclnt

         

    • dipendra's avatar
      dipendra
      Level 4
      8 years ago

      Someone,

      Please suggest how to fix this portmapper issue here on media server with Win 2012 R2.

    • dipendra's avatar
      dipendra
      Level 4
      8 years ago

      Mike_Gavrilov

      Marianne

      Step1 and Step2 successful

      Step 3 : I am running this from Win 2012 R2 media server which is a proxy host as well.

      c:\Program Files\Veritas\NetBackup\bin>nbfs.exe vmmount -cred 187E48B007F22DDF3F76802321D5C8C4492A52F5A9FBB4E0B420ADFE6EFFBA0A61D63EEDAB -server labmediacumproxy -port 7394 -vmserver labvcenter01 -esxhost labesx01 NBU_IR_labmediacumproxy _labesx01
      EXIT_STATUS=11

      The below output is from media server **bleep** proxy host, PID=3584 is for nbfsd

      c:\Program Files\Veritas\NetBackup\bin>netstat -ano |findstr  7394
        TCP    0.0.0.0:7394           0.0.0.0:0              LISTENING       3584
        UDP    0.0.0.0:7394           *:*                                    3584

       

      • dipendra's avatar
        dipendra
        Level 4
        8 years ago

        Hello All,

        I am still testing, my vcenter has gone down so getting it fixed first but will keep everyone posted with updates.