Forum Discussion

MatBams's avatar
MatBams
Level 4
3 years ago

VMware policy doesn't start

Hi everyone,

Since this morning, one of our vmware policy wont start. I can try to start all the schedule but nothing in the activity monitor. After research on the vox community, i found that the policy appears in the failure_history log and in the nbpem log. But i'm not able to decrypt these files correctly.

I've looked windows services and nbpem is disabled. Maybe it's normal or maybe not.

For your information, the platfrom work on netbackup 8.0 with a vm master and physical MSDP.

Thanks a lot for your future help.

Mathieu

Windows Server 2016
  • Nicolai's avatar
    Nicolai
    Moderator
    3 years ago

    Hi MatBams 

    NBPEM is the policy execution manager. If that service is disabled on a master server, no backups will run. On a media server NBPEM is disabled.

    How to verify the required NetBackup 7.x and 8.x daemons / services are up and running on a master server

    Please see : https://www.veritas.com/support/en_US/article.100002166

    How to verify the required NetBackup 7.x and 8.x daemons / services are up and running on a media server

    https://www.veritas.com/support/en_US/article.100003415

  • Michal_Mikulik1's avatar
    Michal_Mikulik1
    Moderator
    3 years ago

    If you get error 200 despite the policy is manually launched,  the basic reason is that policy query return no VMs. Was not something changed in VMware (for example, a VM Cluster name etc.) which could have led to this?

    M.

  • Michal_Mikulik1's avatar
    Michal_Mikulik1
    Moderator
    3 years ago

    Hello,

    check the All Log Entries report for the time of backup attempts, maybe it will say more. Especially if the problem is only with one policy, and not with others.

    Regards

    Michal

  • MatBams's avatar
    MatBams
    Level 4
    3 years ago

    Thanks for your answers.

    I've bad eyes because i didn't look the good server for the daemons. NBPEM is started on my master server.

    I did a copy of the policy and the new policy starts well.

    So i checked the All Log Entries and i found this : 

    One error 200 which indicates that scheduler found no backups due to run. After that i received this error : Could not get last backup data for policy.

    • X2's avatar
      X2
      Moderator
      3 years ago

      See: Status 200 details

      Another way to check is to open the VMware Intelligent policy, and click on the "Clients" tab. On that tab, on the bottom right there is a button to "Test query". Click that and wait while NetBackup talks to the vCenter to get a list of VMs to backup. If the list says no VMs are included, you need to check your query. If there are VMs included, then you need to check your schedules for any overlap. And as the documentation above says, check the Activity monitor to verify when the policy last ran.

       

    • Boris_'s avatar
      Boris_
      Level 3
      3 years ago

      I have also encountered this issue, once in a while, some policy stops executing and has to be copied over and under new name it works ok.

      I guess its a bug.

  • MatBams's avatar
    MatBams
    Level 4
    3 years ago

    hi everybody

    When i query the vcenter, all of my VM are included.

    I will check my schedule for an overlap maybe.