Forum Discussion

himanshu619's avatar
himanshu619
Level 2
9 years ago

VMware policy restore error (2820), Unable to create recovery VM

I'm using Netbackup 7.6 and i'm able to take backup of all VMs running on ESXi 5.5. I have added vCenter administrator credentials in NetBackup administration console. But whenever i try to restore any VM on any ESXi host (total 3) it gives me following errors. All the shared disks are online.

Error:

07:06:13 10/22/2015: Restore Started

07:06:15 (2970.001) Restoring from copy 1 of image created 10/22/2015 3:49:44 AM from policy VMware_Daily_Backup
07:06:17 (2970.xxx) Restoring to vCenter server vom1, ESX host esxi3, Datacenter /MY Datacenter, Folder /MY Datacenter/vm/Discovered virtual machine, Display Name VM01_1, Resource Pool/vApp /MY Datacenter/host/vm01/Resources, Datastore/Datastore Cluster VM Datastore (SAN)
07:06:19 INF - Beginning read-blockmap on server vbk1 of client VM01, reading file @aaaai.
07:06:19 (2970.xxx) Executing Virtual machine creation on sripsvbk1 to server vom1.
07:06:22 (2970.001) Status of restore from copy 1 of image created 10/22/2015 3:49:44 AM = Restore failed due to failure to create the virtual machine

07:06:22 (2970.001) The following files/folders were not restored:
07:06:22 (2970.001) UTF - /VM_Share_Storage1/VM01/VM01.vmdk

07:06:22 (2970.xxx) INF - Status = VMware policy restore error.

Error:

10/22/2015 7:06:14 AM - begin Restore
10/22/2015 7:06:15 AM - restoring image VM01_1445465984
10/22/2015 7:06:15 AM - Info bprd(pid=2780) Restoring from copy 1 of image created 10/22/15 03:49:44 from policy VMware_Daily_Backup
10/22/2015 7:06:15 AM - requesting resource @aaaai
10/22/2015 7:06:15 AM - granted resource MediaID=@aaaai;DiskVolume=F:\;DiskPool=VMware_Backup_Disk_Pool;Path=F:\;StorageServer=vbk1;MediaServer=vbk1
10/22/2015 7:06:17 AM - Info bprd.sfr(pid=2780) Restoring to vCenter server vom1, ESX host esxi3, Datacenter /MY Datacenter, Folder /MY Datacenter/vm/Discovered virtual machine, Display Name VM01_1, Resource Pool/vApp /My Datacenter/host/esxi3/Resources, Datastore/Datastore Cluster VM Datastore (SAN)
10/22/2015 7:06:18 AM - Info bpdm(pid=3464) started            
10/22/2015 7:06:18 AM - started process bpdm (3464)
10/22/2015 7:06:18 AM - Info bpdm(pid=3464) reading backup image          
10/22/2015 7:06:19 AM - Info bpdm(pid=3464) requesting nbjm for media         
10/22/2015 7:06:19 AM - Info bpdm(pid=3464) using 30 data buffers         
10/22/2015 7:06:19 AM - Info bpdm(pid=3464) spawning a child process         
10/22/2015 7:06:19 AM - Info bpbrm(pid=3464) child pid: 6056          
10/22/2015 7:06:19 AM - Info bpdm(pid=6056) started            
10/22/2015 7:06:19 AM - started process bpdm (6056)
10/22/2015 7:06:19 AM - begin reading
10/22/2015 7:06:19 AM - end reading; read time: 0:00:00
10/22/2015 7:06:19 AM - Info bpdm(pid=3464) completed reading backup image         
10/22/2015 7:06:19 AM - Info bpdm(pid=3464) EXITING with status 0         
10/22/2015 7:06:22 AM - Info bpVMutil(pid=4780) INF - vmwareLogger: CreateVm: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE      
10/22/2015 7:06:22 AM - Info bpVMutil(pid=4780) INF - vmwareLogger: WaitForTaskCompleteEx: The device '1' is referring to a nonexisting controller '-15,000'. <28>
10/22/2015 7:06:22 AM - Info bpVMutil(pid=4780) INF - vmwareLogger: WaitForTaskCompleteEx: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE      
10/22/2015 7:06:22 AM - Info bpVMutil(pid=4780) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE      
10/22/2015 7:06:22 AM - end Restore; elapsed time: 0:00:08
VMware policy restore error(2820)

Please help me in resolving this issue.

7.6
Backup and Recovery
Error messages
NetBackup
Recovering
Restore
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    9 years ago
    Have you showed this error to the VMware admin? "The device '1' is referring to a nonexisting controller '-15,000'. <28>"
  • sdo's avatar
    sdo
    Moderator
    9 years ago

    FC SAN?  Or iSCSI SAN?

    There are lots of different causes for status 2820:

    https://www.google.co.uk/?gws_rd=ssl#q=netbackup+error+2820

    .

    Probably best if you work your way through some of the tech notes, in an effort to determine what your problem is, but just as importantly... also what your problem is not.

  • sdo's avatar
    sdo
    Moderator
    9 years ago

    Someone else was getting 2820 recently, which (at this stage) appears as if it may be a configuration issue:

    https://www-secure.symantec.com/connect/forums/error-2820-vmware-policy-restore

    .

    Maybe you are choosing SAN for your restore method?  But, you backup policy has SAN, NBD and hotadd allowed - and maybe the SAN connectivity isn't working too for backups, and maybe you haven't spotted that, so maybe the backup is sucessful via NBD... and so maybe the restore would be successful via NBD?

    .

    Or, are you trying to restore to a USB device?  If so, see this:

    https://www-secure.symantec.com/connect/forums/error-2820-restoring-vmware-virtual-server-usb-attached-device

     

  • sdo's avatar
    sdo
    Moderator
    9 years ago

    Apologies, but there are so many different causes of status 2820.  May be you could help be telling us a little bit more about your setup, topology, connectivity, versions, backup policy settings, restore job parameters/settings?    Perhaps also show us the activity monitor log of the original successful backup that you are trying to restore from, which might help us understand your environment a little better.  Thanks.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    Have you showed this error to the VMware admin? "The device '1' is referring to a nonexisting controller '-15,000'. <28>"
  • himanshu619's avatar
    himanshu619
    Level 2
    9 years ago

    I'm using SAN, and i'm VMware admin only. I'm able to restore some VMs but getting error on many. I don't know what could be the issue as some VMs are able to be restored but many are getting errors. The error comes while creation of VM during restoration process.

  • sdo's avatar
    sdo
    Moderator
    9 years ago
    Does the target of the restore dictate success? Or does the source of the restore dictate success?