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J_Huggins's avatar
J_Huggins
Level 6
8 years ago
Solved

Vmware policy restore error (2820)

Hi all,

I've encountered the said error above, anyone can help me with my issue?

NBU Master and Media Version: 7.5.0.7

OS: Windows Server 2008 R2 STD

ESXi Version: 5.5

Please see the detailed status below.

10/27/2017 3:28:29 PM - begin Restore
10/27/2017 3:28:33 PM - media AEY788 required
10/27/2017 3:28:33 PM - restoring image HOHDSAP1_1508729077
10/27/2017 3:28:34 PM - Info bprd(pid=17896) Restoring from copy 1 of image created 10/23/17 11:24:37   
10/27/2017 3:28:37 PM - Info bptm(pid=24108) start           
10/27/2017 3:28:37 PM - started process bptm (24108)
10/27/2017 3:28:37 PM - Info bpdm(pid=24108) reading backup image         
10/27/2017 3:28:38 PM - Info bptm(pid=24108) using 30 data buffers        
10/27/2017 3:28:38 PM - Info bptm(pid=24108) spawning a child process        
10/27/2017 3:28:38 PM - Info bptm(pid=24108) child pid: 15448         
10/27/2017 3:28:38 PM - Info bptm(pid=15448) start           
10/27/2017 3:28:38 PM - started process bptm (15448)
10/27/2017 3:28:38 PM - requesting resource AEY788
10/27/2017 3:28:38 PM - awaiting resource AEY788 Reason: Drives are in use, Media Server: nbusan01,
                 Robot Number: 2, Robot Type: TLD, Media ID: N/A, Drive Name: N/A,
                 Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A
               
10/27/2017 3:35:31 PM - Info bptm(pid=24108) Waiting for mount of media id AEY788 (copy 1) on server nbusan01.
10/27/2017 3:35:31 PM - started process bptm (24108)
10/27/2017 3:35:31 PM - mounting AEY788
10/27/2017 3:35:31 PM - granted resource AEY788
10/27/2017 3:35:31 PM - granted resource HP.ULTRIUM5-SCSI.010
10/27/2017 3:35:32 PM - Info bptm(pid=24108) INF - Waiting for mount of media id AEY788 on server nbusan01 for reading.
10/27/2017 3:41:51 PM - Error bptm(pid=24108) error requesting media, TpErrno = Robot operation failed    
10/27/2017 3:41:51 PM - current media AEY788 complete, requesting next resource HP.ULTRIUM5-SCSI.010:Weekly:AEY788
10/27/2017 3:41:56 PM - Info bptm(pid=24108) Waiting for mount of media id AEY788 (copy 1) on server nbusan01.
10/27/2017 3:41:56 PM - started process bptm (24108)
10/27/2017 3:41:56 PM - mounting AEY788
10/27/2017 3:41:56 PM - Info bptm(pid=24108) INF - Waiting for mount of media id AEY788 on server nbusan01 for reading.
10/27/2017 3:41:56 PM - granted resource AEY788
10/27/2017 3:41:56 PM - granted resource HP.ULTRIUM5-SCSI.005
10/27/2017 3:43:23 PM - mounted; mount time: 00:01:27
10/27/2017 3:43:23 PM - Info bptm(pid=24108) AEY788           
10/27/2017 3:43:23 PM - Info bptm(pid=24108) INF - Waiting for positioning of media id AEY788 on server nbusan01 for reading.
10/27/2017 3:43:23 PM - positioning AEY788 to file 1
10/27/2017 3:43:23 PM - positioned AEY788; position time: 00:00:00
10/27/2017 3:45:16 PM - begin reading
10/27/2017 3:45:17 PM - Info bptm(pid=24108) waited for empty buffer 1 times, delayed 46 times   
10/27/2017 3:45:17 PM - end reading; read time: 00:00:01
10/27/2017 3:45:19 PM - Info bptm(pid=24108) completed reading backup image        
10/27/2017 3:45:19 PM - Info bptm(pid=24108) EXITING with status 0 <----------       
10/27/2017 3:45:39 PM - end Restore; elapsed time: 00:17:10
VMware policy restore error(2820)
 
Thanks and Best Regards!
 
7.5

6 Replies

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    • J_Huggins's avatar
      J_Huggins
      Level 6
      8 years ago

      Hi Marianne

      Yep already saw this earlier, I've already checked the "Remove backing information like CD/DVD"

      I saw this on my bpVMutil logs. 

      16:34:13.812 [11604.7364] find_virtual_server_cred: Couldn't find hovmhv03.smretail.com
      16:34:13.812 [11604.7364] <2> createVMwareVM: find credential failed for ESX host hovmhv03.smretail.com using hovcent1.smretail.com
      16:34:13.812 [11604.7364] checkBackupRegEntry: searching configuration for UseDiskControllerPrefix
      16:34:13.812 [11604.7364]  RegOpenKey failed with 2
       
      And as per cheking on the NBU Console, there's no hovmhv03.smretail.com listed in Credentials -> Virtual Machine Servers.
       
       
      Thanksa and Best Regards!
      • Marianne's avatar
        Marianne
        Level 6
        8 years ago

        We still need more info please.... 

        What type of restore was done?
        Virtual Machine Recovery dialog boxes (restore to original location)
        or 
        Virtual Machine Recovery dialogs boxes (restore to alternate location)
        and what were the restore options selected/specified? 

        If you look carefully, you will see the following in the error:

        ... find credential failed for ESX host hovmhv03.smretail.com using hovcent1.smretail.com

        We can assume here that hovcent1.smretail.com is the vCenter server, right? 
        Was hovmhv03 specified as ESX server in the restore template?

        Please provide screenshots of the step-by-step restore attempt.