WARNING: Unable to obtain list of files using specified search criteria.

Hello All,

I have a problem listing some files for a restore.

Environment: NBU 7.5.0.4 on a 2.5.2 appliance version 2.5.1 master/media server and an identical media server, both using deduplication.

Problem:

For some of the clients, when attempting a restore, the above message is returned, for others is works fine.

Policy types tested are MS-Windows and VMware, same results. Although the VMware one has the added "feature" of not showing incrementals in the list.

As implied, the list of images appears, but when any is selected the WARNING message appears.

Addition information:

bpimagelist show valid images for the clients and times in question.

bplist and bpadm both fail with No Entity Found when using the same criteria.

cat_convert -dump kdkdkdk.f file shows the files.

Any suggestions?

p_whelan
12 years ago
The problem has been resolved. We needed to add symbolic links in /usr/openv/netbackup/db/images for the upper and lower case versions of the client. Although the client was defined in lower case the bplist command, when it called the EMM database, was asking for the upercase name which couldn't be found.

Although these were Windows type policies, the clients were Enterprise Vault severs. This appears to be the cause as there were only four clients failing and all four were EV servers (and the only EV servers).

Thank you everyone for you help and support.

17 Replies

Mark_Solutions
Level 6
13 years ago
This usually ocurrs for incremental backups (vmware incremental backups do not do individual files by the way) where a backup may be successful but there is not actually anything to back up - hence "no files to display"

Another reason is if you have UAC enabled and you have not opened the BAR GUI using the "run as administrator" option

Hope this helps
p_whelan
Level 4
13 years ago
Hi Mark,

Thank you for your reply.

Unfortunately the UAC doesn't apply as I get the same problem with bpadm or bplist and cat_convert -dump kdkdkdkd.f shows the files.

Also from the same console I can list other clients.

Thanks again.

Regards

Pat
Will_Restore
Level 6
13 years ago
what are the full command lines you are attempting to execute?
Marianne
Level 6
13 years ago

bpimagelist show valid images for the clients and times in question.

bplist and bpadm both fail with No Entity Found when using the same criteria.

We need to see what you see....

Please show us bpimagelist output with -L option and then the bplist command that is failing.
p_whelan
Level 4
13 years ago
bpimagelist -client client_name -d 01/01/2013
bplist -C client_name -t 40 -s 01/01/2013 -R -b /

Sorry, I don't have the exact commands, this is from memory. I will be able to get them in 4-5 hours.

If I run the above commands on other clients they work fine.

Regards,

Patrick
Marianne
Level 6
13 years ago
I am curious to see bpimagelist with -L output.

The only difference in your options is that you are specifying the policy type in bplist command and not with bpimagelist.
p_whelan
Level 4
13 years ago
Curiousier and Curiousier.

bpflist with backupid works. bpflist with client name with or without backupid fails. See attached file for info
Restore list error findings.docx81 KB
Marianne
Level 6
13 years ago
Policy type is shown in bpimagelist output as MS-Windows (not VMware):

IMAGE some_client 0 0 9 some_client_1383501601 Windows_Cluster_TH02 13 *NULL* root

-t 40 will then definitely produce status 227....
p_whelan
Level 4
13 years ago
Sorry. I was unclear.

This example was for a windows client because it was easier to gather the info. The problem applies to windows and vmware policies, but not all.
Marianne
Level 6
13 years ago
Apologies for not reading your Word doc till the end.

Hopefully you have bprd and bpdbm logs enabled on the master?

Seems this is the only way we will figure out why the master server is no happy with client name in bplist and bpflist commands...