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MamaCeceTram's avatar
14 years ago

WIN32 errors - Netbackup 6.5

Recently we have had several of our backups finishing partially sucessful due to the following error on variuos drvies and clients.

Error bpbrm (pid=3224) from client *****.**** : ERR - failure reading raw device: \\.\D: (WIN32 2: The system cannot find the file specified. )

Can anyone assist in troubleshooting this particular issue?

5 Replies

  • What is your policy type? Flashbackup for Windows?

    Please post policy output - on master server, run 'bppllist <policy-name> -U'.

    Check that  NetBackup Client Service account has sufficient priveleges to access backup selection. Often the default LocalSystem account does not have sufficient privileges.

  • Check for Marianne suggessions and also check following:

    Drive may be a Clustered drive and failedover to the other node. in that case you cannot run Flash backups.

    Check if the Flash backup policy is configured properly.

  • Since the clients vary this could have multiple answers....I will give an example of the most recent failures. As I will have to have another team check the priviliges I have reached out and will be able to confirm such at a later time. Here is what information I have now:

    Policy Type: MS-Windows-NT

    Here are the details I have:

    Jun 27, 2011 3:02:54 AM - requesting resource CurrentStateProd
    Jun 27, 2011 3:02:54 AM - requesting resource bkptckmas1.hlsc.NBU_CLIENT.MAXJOBS.ltalts01a.hlsc
    Jun 27, 2011 3:02:54 AM - requesting resource bkptckmas1.hlsc.NBU_POLICY.MAXJOBS.Prod_Windows_HLSC_Weekly_LTALTS01A
    Jun 27, 2011 3:02:55 AM - Info nbrb (pid=795) Limit has been reached for the logical resource bkptckmas1.hlsc.NBU_POLICY.MAXJOBS.Prod_Windows_HLSC_Weekly_LTALTS01A
    Jun 27, 2011 5:41:10 PM - awaiting resource CurrentStateProd.
    Jun 27, 2011 5:41:17 PM - Info nbrb (pid=795) Limit has been reached for the logical resource bkptckmas1.hlsc.NBU_POLICY.MAXJOBS.Prod_Windows_HLSC_Weekly_LTALTS01A
    Jun 27, 2011 7:58:49 PM - awaiting resource CurrentStateProd.
    Jun 27, 2011 7:58:55 PM - granted resource  bkptckmas1.hlsc.NBU_CLIENT.MAXJOBS.ltalts01a.hlsc
    Jun 27, 2011 7:58:55 PM - granted resource  bkptckmas1.hlsc.NBU_POLICY.MAXJOBS.Prod_Windows_HLSC_Weekly_LTALTS01A
    Jun 27, 2011 7:58:55 PM - granted resource  T00172
    Jun 27, 2011 7:58:55 PM - granted resource  HP.ULTRIUM3-SCSI.010
    Jun 27, 2011 7:58:55 PM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 27, 2011 7:58:55 PM - estimated 952319998 kbytes needed
    Jun 27, 2011 7:58:56 PM - started process bpbrm (pid=5160)
    Jun 27, 2011 7:59:11 PM - connecting
    Jun 27, 2011 7:59:14 PM - connected; connect time: 0:00:00
    Jun 27, 2011 8:02:14 PM - Error bptm (pid=4076) cannot open file D:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_HP.ULTRIUM3-SCSI.010, The system cannot find the file specified. (2)
    Jun 27, 2011 8:02:14 PM - Warning bptm (pid=4076) media id T00172 load operation reported an error
    Jun 27, 2011 7:59:19 PM - mounting T00172
    Jun 27, 2011 7:59:21 PM - current media T00172 complete, requesting next media Any
    Jun 27, 2011 8:00:35 PM - Waiting for scan drive stop HP.ULTRIUM3-SCSI.010, Media server: tck_backup03.hlsc
    Jun 27, 2011 8:00:37 PM - granted resource  T00172
    Jun 27, 2011 8:00:37 PM - granted resource  HP.ULTRIUM3-SCSI.010
    Jun 27, 2011 8:00:37 PM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 27, 2011 8:00:39 PM - mounting T00172
    Jun 27, 2011 8:18:58 PM - Error bptm (pid=4076) error requesting media, TpErrno = Robot operation failed
    Jun 27, 2011 8:18:58 PM - Warning bptm (pid=4076) media id T00172 load operation reported an error
    Jun 27, 2011 8:16:05 PM - current media T00172 complete, requesting next media Any
    Jun 27, 2011 8:16:24 PM - current media -- complete, awaiting next media Any. Waiting for resources.
              Reason: Drives are in use, Media server: tck_backup03.hlsc,
              Robot Type(Number): TLD(0), Media ID: N/A, Drive Name: N/A,
              Volume Pool: TCK-SL500, Storage Unit: tck_backup03-hcart3-robot-tld-0, Drive Scan Host: N/A,
              Disk Pool: N/A, Disk Volume: N/A
    Jun 27, 2011 8:25:48 PM - Error bptm (pid=4076) cannot open file D:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_HP.ULTRIUM3-SCSI.011, The system cannot find the file specified. (2)
    Jun 27, 2011 8:25:48 PM - Warning bptm (pid=4076) media id T00087 load operation reported an error
    Jun 27, 2011 8:22:52 PM - granted resource  T00087
    Jun 27, 2011 8:22:52 PM - granted resource  HP.ULTRIUM3-SCSI.011
    Jun 27, 2011 8:22:52 PM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 27, 2011 8:22:53 PM - mounting T00087
    Jun 27, 2011 8:22:55 PM - current media T00087 complete, requesting next media Any
    Jun 27, 2011 8:25:15 PM - Waiting for scan drive stop HP.ULTRIUM3-SCSI.011, Media server: tck_backup03.hlsc
    Jun 27, 2011 8:25:16 PM - granted resource  T00087
    Jun 27, 2011 8:25:16 PM - granted resource  HP.ULTRIUM3-SCSI.011
    Jun 27, 2011 8:25:16 PM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 27, 2011 8:25:18 PM - mounting T00087
    Jun 27, 2011 8:43:56 PM - Error bptm (pid=4076) error requesting media, TpErrno = Robot operation failed
    Jun 27, 2011 8:43:57 PM - Warning bptm (pid=4076) media id T00087 load operation reported an error
    Jun 27, 2011 8:41:02 PM - current media T00087 complete, requesting next media Any
    Jun 27, 2011 8:41:22 PM - current media -- complete, awaiting next media Any. Waiting for resources.
              Reason: Drives are in use, Media server: tck_backup03.hlsc,
              Robot Type(Number): TLD(0), Media ID: N/A, Drive Name: N/A,
              Volume Pool: TCK-SL500, Storage Unit: tck_backup03-hcart3-robot-tld-0, Drive Scan Host: N/A,
              Disk Pool: N/A, Disk Volume: N/A
    Jun 27, 2011 9:18:09 PM - granted resource  T00073
    Jun 27, 2011 9:18:09 PM - granted resource  HP.ULTRIUM3-SCSI.009
    Jun 27, 2011 9:18:09 PM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 27, 2011 9:18:13 PM - mounted T00073
    Jun 27, 2011 9:18:13 PM - positioning T00073 to file 4
    Jun 27, 2011 9:18:16 PM - positioned T00073; position time: 0:00:03
    Jun 27, 2011 9:18:16 PM - begin writing
    Jun 28, 2011 2:29:21 AM - current media T00073 complete, requesting next media Any
    Jun 28, 2011 2:29:23 AM - Waiting for scan drive stop HP.ULTRIUM3-SCSI.000, Media server: tck_backup03.hlsc
    Jun 28, 2011 2:29:24 AM - granted resource  T00383
    Jun 28, 2011 2:29:24 AM - granted resource  HP.ULTRIUM3-SCSI.000
    Jun 28, 2011 2:29:24 AM - granted resource  tck_backup03-hcart3-robot-tld-0
    Jun 28, 2011 2:29:25 AM - mounting T00383
    Jun 28, 2011 2:30:18 AM - mounted T00383; mount time: 0:00:53
    Jun 28, 2011 2:30:21 AM - positioning T00383 to file 1
    Jun 28, 2011 2:30:29 AM - positioned T00383; position time: 0:00:08
    Jun 28, 2011 2:30:29 AM - begin writing
    Jun 28, 2011 5:42:48 AM - Error bpbrm (pid=5160) from client ltalts01a.hlsc: ERR - failure reading raw device: \\.\N: (WIN32 5: Access is denied. )
    Jun 28, 2011 5:40:07 AM - end writing; write time: 3:09:38
    Jun 28, 2011 6:04:12 AM - job 265386 was restarted as job 265459
    the requested operation was partially successful  (1)

  • Hey.. Looks like you are running ALL_LOCAL_DRIVES or multiple backup seletions in the Flash backup policy.

    It is suggested to run a sinlge backup selection for a Flash policy.

     

    --Praveen

  • Our backups have been running this way for quite a while now and they have been fine. As I mentioned before this is a new error and now we are encountering other difficulties as well. Robot errors which I have posted another discussion regarding those. We have a ticket open for these issues so I suppose we will see what happens there but thanks for the feedback.

    By the way Marianne I told you I would get back to you on the privliges but our Windows Admin is out and I won't have that feedback anytime soon. Hopefully our other efforts will pay off.