Forum Discussion

emsmith's avatar
emsmith
Level 2
17 years ago
Solved

Windows Task Scheduler Issue-- DLO 6.1 MP3 on Vista

Whenever the DLO Desktop Agent is opened, I get the following message:

 

"The Windows Task Scheduler is not running.  Start the Task Scheduler and click Retry to continue or Cancel to continue without scheduling any jobs."

 

I'm prompted to retry or cancel.  I can hit retry for as long as I'd like and it will never work.  If I hit cancel, the program will finish opening and I can manually run jobs with no issue.

 

This has happened on every single Vista machine I've installed on.  The task scheduler is running, and my job window/frequency are correct as per this article.

 

Here's some output from the log file:

 

11/07/08 11:21:03 dloclientu.exe 644: T> taskscheduler.cpp( 616 )
pITS->Activate( DLOClientu.exe - NCIRCLE_msmith.job ) failed: 80070005.
Attempting to create a new work item...
11/07/08 11:21:03 dloclientu.exe 644: E> taskscheduler.cpp( 623 )
pITS->NewWorkItem( DLOClientu.exe - NCIRCLE_msmith.job ) failed: 80070005
11/07/08 11:21:08 dloclientu.exe 644: T> taskscheduler.cpp( 616 )
pITS->Activate( DLOClientu.exe - NCIRCLE_msmith.job ) failed: 80070005.
Attempting to create a new work item...
11/07/08 11:21:08 dloclientu.exe 644: E> taskscheduler.cpp( 623 )
pITS->NewWorkItem( DLOClientu.exe - NCIRCLE_msmith.job ) failed: 80070005
11/07/08 11:21:08 dloclientu.exe 644: T> client.cpp( 3200 )
CClientApp::ScheduleNextBackup() ScheduleExe returned 2147942405
11/07/08 11:21:10 dloclientu.exe 5452: T> mainfrm.cpp( 1396 )
CMainFrame::RedrawActiveFrame() called.
11/07/08 11:21:10 dloclientu.exe 5452: T> mainfrm.cpp( 1404 )
CMainFrame::RedrawActiveFrame() repainting active frame and view.
11/07/08 11:21:10 dloclientu.exe 644: T> taskscheduler.cpp( 198 ) Task
scheduler service current state: 00000004
11/07/08 11:21:10 dloclientu.exe 644: E> taskscheduler.cpp( 801 )
Activate() failed: 80070005
11/07/08 11:21:10 dloclientu.exe 644: T> client.cpp( 7125 )
CClientApp::GetNextFiring - 0/0/0 12:00:00.000AM
11/07/08 11:21:10 dloclientu.exe 644: T> client.cpp( 3070 )
CClientApp::_StartEngine() resetting FORCE RESCAN flag to false.
11/7/2008 11:21:10.407AM
11/07/08 11:21:10 dloclientu.exe 644: T> client.cpp( 3122 )
CClientApp::_StartEngine() finished. 11/7/2008 11:21:10.407AM
11/07/08 11:21:10 dloclientu.exe 5452: T> statusview.cpp( 527 )
CStatusView::UpdateStatus() called11/7/2008 11:21:10.407AM

 

 

Any ideas?  Thanks in advance.

7.1.x and Earlier
Backup and Recovery
NetBackup
  • emsmith's avatar
    emsmith
    17 years ago

    I found a solution to this problem:

     

    The issue is that UAC suppresses the request from DLO to initiate the task.  It also fails to bring up an elevation prompt, which simply hangs the program and makes it think the task scheduler isn't running.  You can either disable the UAC outright, or set DLO to run with admin privileges.

     

     

    To disable UAC:

     

    • Go to Control Panel >> User Accounts >>  Turn User Account Control on or off
    • Uncheck "Use User Account Control (UAC) to help protect your computer"

     

     

    To always run DLO with admin privileges:

    • Right click the Netbackup Desktop Agent or DLOclientu.exe in the program files/symantec/Netbackup DLO/DLO folder
    • Go to the Compatibility tab
    • Check "Run this program as an administrator" under the Privilege Level heading

     

     

     

    Cheers,

    Matt

  • emsmith's avatar
    emsmith
    Level 2
    17 years ago

    I found a solution to this problem:

     

    The issue is that UAC suppresses the request from DLO to initiate the task.  It also fails to bring up an elevation prompt, which simply hangs the program and makes it think the task scheduler isn't running.  You can either disable the UAC outright, or set DLO to run with admin privileges.

     

     

    To disable UAC:

     

    • Go to Control Panel >> User Accounts >>  Turn User Account Control on or off
    • Uncheck "Use User Account Control (UAC) to help protect your computer"

     

     

    To always run DLO with admin privileges:

    • Right click the Netbackup Desktop Agent or DLOclientu.exe in the program files/symantec/Netbackup DLO/DLO folder
    • Go to the Compatibility tab
    • Check "Run this program as an administrator" under the Privilege Level heading

     

     

     

    Cheers,

    Matt