Forum Discussion

Chia_Tan_Beng's avatar
19 years ago

WRN - can�t open directory: Shadow Copy Components:\..\FSRM configuration

Hi,

Did anyone encounter the following error:
WRN - can�t open directory: Shadow Copy Components:\System Service\FSRM Writer\FSRM configuration on volume E: (BEDS 0xFFFFFE02: )

And sometime this error message is accompanied by the following message:
WRN - Removable Storage Management: unable to export database (WIN32 21: The device is not ready. )

I'm not sure whether both warning messages above are related but I realised that this error only happened intermittencely when backing up a Windows fileserver and cause the backup status 1.

Does anyone know the impact of this error?
Or is it safe to add it to exclude list (any impact on recovery)? And if yes, exclude to which level (is excluding Shadow Copy Components:\System Service\FSRM Writer alright?)

The backup client is running Win2k3 with NBU5.1 MP4 (without Advanced Client). Thanks in advance.
  • HI,
    I guess that the files contain shadow copy data for FSRM -

    http://www.microsoft.com/downloads/details.aspx?familyid=8a081a66-4fa0-42fe-ad43-2ef80dee5f34&displaylang=en#QuickInfoContainer

    Br,
    Deepak.
  • Thanks for helping.
    In my case, the FSRM is used as the function of disk quota manager as this particular Windows client is a file server. I had asked the Sys Admin to escalate it to Microsoft to see whether we can safely exclude them with no implication to the recovery and hopefully they would get back positively.
  • Yep, my server is also Win2k3 R2
    I already installed the MP2
    but still am struggling with this error.

    :(
  • Finally, the problem has escalated to Symantec backline. Good news is that they managed to reproduce the problem. Bad new is, as usual, no news on when the fix would be available yet.
  • An update for NB6 user,
    Symantec engineering confirmed that this problem can be reproduced on NB6.
    We're waiting for a hotfix from Symantec
  • Hi Guys
    wats the status of the RSM service on the windows server is it running.

    Adios
    Ankur Kumar
  • Hi Guys
    wats the status of the RSM service on the windows server is it running.

    Adios
    Ankur Kumar